Troubleshooting - Cisco TelePresence VX Clinical Assistant Installation And User Manual

Troubleshooting

POWER
No power to cart
Verify the unit is plugged in and the rear
input switch is on. Verify the power has been
turned on both at the AC power control at
the base of the cart and the battery meter
panel beneath the display.
No battery power to cart
Verify the battery is connected properly and
the power button has been pressed for one
second on the battery meter panel beneath
the display.
Test and replace the 50A fuse if necessary.
The 50 amp inline fuse, used to protect
the battery and Isolation transformer. To
remove the fuse, ensure the system is
powered off, disconnect the power from
AC source, remove the lid of the base
section to access the power compartment,
disconnect the yellow battery terminal from
the isolation transformer, open the plastic
fuse compartment, extract fuse and replace
with new Cooper Bussmann-MAX50 (red
color) or equivalent (32 Vdc, 50A, 1000A
IR. Reconnect battery terminal, secure the
lid of the power compartment. CAUTION:
Installation of incorrect fuse could result in
a fire.
No power to monitor
Verify power to the cart and the monitor are
switched ON. Once on, powering on/off the
cart will automatically power the monitors.
141299.21 Cisco TelePresence VX Clinical Assistant
No power to camera
Verify power to the cart and verify the
connection to the camera control port of the
camera.
VIDEO
No video on the monitor(s)
Make sure power is going to the monitor(s)
and the DVI-D input source is selected on
the monitor. Ensure the codec is not in a
sleep state by pressing a button on the
remote control or front button panel.
PC not recognized by the codec, not shown
on the monitor when selecting PC input.
Maximum resolution for the DVI and HDMI
inputs is 1920 x 1080 @ 60 Hz (1920 x
1200 at 50 Hz). Resolutions above that will
not be recognized by the codec.
Presenter Option issues/No Content
sharing.
The Natural Presenter Package (NPP) option
may not be installed. Check the system
information screen to verify the NPP is
installed. The NPP should be default on
the system. If the package is not installed,
contact technical services).
TM CTS-CA2-K9/CTS-CA2-P240V-K9 v1.2 | 2013 JAN | © 2012-2013 Cisco Systems, Inc. All rights reserved.
Can't see the far end in a call, selfview
only.
Verify that the selfview is not selected with
the remote control. Pressing the selfview
button on the remote control will toggle
between far and near end video.
Far side video blocky/discolored/frozen
If disruptions are apparent in the datastream,
view the percentages of lost packets in the
call status pages. Attempting calls at lower
bandwidths may lessen or eliminate the
disruptions.
How do I see my selfview.
Pressing the selfview button on the remote
control will toggle between far and near end
video.
AUDIO
No audio from the system.
Use volume controls to make sure
the volume is at a reasonable level
(approximately 75%). Make sure the
headphone jack is clear. Audio alert tones
and ringer settings may be sampled to verify
audio from the codec.
Far side cannot hear me
Verify that the microphone is not muted (no
on-screen mute icon). Check the audio
input levels screen in the codec's advanced
configuration for microphone 1 .
CONTROL
No control of the camera
Verify power to the camera and no menus
are on the screen for remote operation.
Remote should be pointed at the camera.
Verify remote control operation by pointing
the remote directly into the lens of the
camera at a distance of 2-3 inches. When
viewing the selfview the IR transmitter should
be blinking. If not, change remote control
batteries.
Not able to switch video inputs/buttons
Verify Dataport 1 baud rate is set to 38400
N,8,1 in the dataport advanced settings.
Remote control not working
Remote should be pointed directly at the
camera for operation. Correct remote control
operation can be verified by pointing the
remote directly into the lens of the camera.
The IR transmitter should be blinking. If there
no indication of transmission, change remote
control batteries.
For additional SX20 codec troubleshooting
articles please visit:
http://www.cisco.com/cisco/web/support/
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