Frequently Asked Questions - Cisco TelePresence VX Clinical Assistant Installation And User Manual

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Frequently Asked Questions

How do I obtain the software version and IP address?

With remote press home button for the home menu to displayed and then press the fifth soft key

(top of remote) which will display the system information.

Where can I find additional information, downloads, and manuals?

Additional information can be found at the Cisco website listed below.

http://www.Cisco.com/support/

How many devices may I connect to the AC outlets on the rear of the cart?

The system will allow a maximum of 150 Watts from the rear AC outlets.

Can I access the system remotely?

Call control and endpoint configuration is available through the codec's web interface. Enter the

username and password for permissions. The default username is "admin" without a password.

141299.21 Cisco TelePresence VX Clinical Assistant

Who do I contact for system repairs or technical assistance?

For assistance regarding repairs to the VX Clinical Assistant, contact Cisco Systems:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Americas Headquarters:

Cisco Systems

170 West Tasman Drive

San Jose, CA 95134-1706

www.cisco.com

Tel: 408-526-4000

Technical Support:

Technical Assistance Center (TAC) US:

1-800-553-2447 Opt 3 or

408-526-7209 Opt 3

TAC Phone numbers outside of US:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Complaint/Adverse Event Reporting:

Phone: 919-392-1719

E-Mail: medical-device-complaint@cisco.com

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