Recognition Of Typical Customer Problems - Siemens Gigaset 4010/ 15 Service Manual

Information and
Communication Products

6.2 Recognition of typical customer problems

This chapter shows the incoming department which fault code refers to which
problem and which component is faulty.
Some problems concerning the mobile unit (not possible to switch on; not possible to
register; acoustic problems; charging problems ...) could be caused by humidity.
So you will have to open the mobile unit (opening tool) and look for tracks of a
humidity damage.
Many problems concerning the base station could be caused by lightning stroke.
So you will have to open the base station and look for tracks of a lightning stroke.
Problem 1:
The customer can't hear the other subscriber during a call
(or hears his speach at a low volume).
When he blows into the microphone he can't hear his noises on the earpiece.
Fault code: D 20 (RLR)
Faulty component: Mobile unit
When he blows into the microphone he can hear his noises on the earpiece.
Fault code: D 20 (RLR)
Faulty component: Base station
Problem 2:
Other subscribers can't hear the customer during a call
(or hear his speach at a low volume).
When he blows into the microphone he can't hear his noises on the earpiece.
Fault code: D 19 (SLR)
Faulty component: Mobile unit
When he blows into the microphone he can hear his noises on the earpiece.
Fault code: D 19 (SLR)
Faulty component: Base station
Problem 3:
The customer can't switch on his mobile unit.
Check the batteries and insert new ones for testing.
Fault code: D 26 (no function)
Faulty component: Mobile unit
Confidential 12 ICM D CC ST
J. Junggebauer
Version 2.1 05/01