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Service (Customer Care)
We offer you support that is fast and
tailored to your specific needs!
Our Online Support on the Internet:
www.gigaset.com/customercare
For more information on aftersales serv-
ice, please refer to your local warranty
card.
In some countries repair and replace serv-
ices are impossible when the products are
not sold through our authorised dealers.
Questions and answers
If you have any questions about using
your phone, visit us at www.gigaset.com/
customercare at any time. The table
below contains a list of common problems
and possible solutions.
The display is blank.
1.
The handset is not switched on.
¥
Press and hold the end call key
2.
The batteries are flat.
¥
Charge or replace the batteries
¢
(
page 9).
Base
"
" flashes in the display.
1.
The handset is outside the range of the
base station.
¥
Move the handset closer to the base
station.
3.
The base station is not turned on.
¥
Check the base station's mains adapter
¢
(
page 7).
Handset does not ring.
1.
The ringer is deactivated.
¥
Activate the ringer (
You cannot hear a ringer/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the
wrong pin connections.
¥
Please always use the phone cord supplied
or ensure that the pin connections are cor-
rect when purchasing from a retailer
¢
(
page 46).
a
.
¢
page 39).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Reset the system PIN to 0000
¢
(
page 40).
Forgotten the system PIN.
¥
Reset the system PIN to 0000
¢
(
page 40).
The other party cannot hear you.
You have deactivated the microphone.
The handset is "muted".
¥
Activate the microphone again
¢
(
page 23).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller should ask the network provider
to release Calling Line Identification (CLI).
You hear an error tone (descending tone
sequence) when inputting.
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages on the
network mailbox.
Your PABX is set for dial pulsing.
¥
Set your PABX to touch tone dialling.
Gigaset C585 only:
No time is specified for a message in the
answer machine history.
Date/time is not set.
¥
Set the date/time (
The answer machine announces "PIN is
incorrect" during remote operation.
1
You have entered the wrong system PIN.
¥
.
Enter the system PIN again.
2
The system PIN is still set to 0000.
¥
.
Change the system PIN (
The answer machine will not record any
messages.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.
¢
page 12).
¢
page 40).
43
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