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Siemens Gigaset 4010/ 15 Service Manual

Classic base station, comfort base station, classic handset, comfort handset.
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Information and
Communication Products
Service Manual
Gigaset 4010/ 15 Classic base station,
Gigaset 4010/ 15 Comfort base station
Gigaset 4000 Classic handset,
Gigaset 4000 Comfort handset
Level 2.5
Confidential
1
ICM D CC ST
J. Junggebauer
Version 2.1
05/01

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   Summary of Contents for Siemens Gigaset 4010/ 15

  • Page 1

    Information and Communication Products Service Manual Gigaset 4010/ 15 Classic base station, Gigaset 4010/ 15 Comfort base station Gigaset 4000 Classic handset, Gigaset 4000 Comfort handset Level 2.5 Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 2: Table Of Contents

    Information and Communication Products 1 Table of contents TABLE OF CONTENTS ..........................2 ADDITIONAL FEATURES AND DIFFERENCES TO GIGASET 3000 ..........3 DECT- ..........................3 SPECIFIC DETAILS PROCEDURES ............................4 4000 C ...................4 ERVICE PROCEDURES FOR IGASET LASSIC 4000 C .................5 ERVICE PROCEDURES FOR IGASET OMFORT 4010/ 15 C...

  • Page 3: Additional Features And Differences To Gigaset 3000

    Information and Communication Products 2 Additional features and differences to Gigaset 3000 4000 Classic: Improved standby time up to 200 h (NiCd) Alphanumeric display (12 digits plus 2 lines for pictograms) Handset operation controlled via menu Date and time functions with protection against power failure Alarm call/ date reminder on display LED on top of the handset signalling MWI and incoming calls Directory with memory for 20 names plus numbers...

  • Page 4: Procedures

    Information and Communication Products 3 Procedures This chapter shows the hidden service procedures for Gigaset 4000 Classic, 4000 Comfort and 4010 base stations. Note: The service procedures are confidential. 3.1 Service procedures for Gigaset 4000 Classic Reset to factory defaults (customer procedure): This procedure resets the handset to factory defaults.

  • Page 5: Service Procedures For Gigaset 4000 Comfort

    Information and Communication Products 3.2 Service procedures for Gigaset 4000 Comfort Displaytest, Software-Version & IPUI, Speechpath test and Metering mode: press 1, 4 and 7 simultaneously and keep pressed switch on and keep pressed until display testpattern is visible, then release all keys press 76200 SW-Version, IPUI...

  • Page 6: Service Procedures For Gigaset 4010/ 15 Classic/ Comfort Base Station

    Information and Communication Products 3.3 Service procedures for Gigaset 4010/ 15 Classic/ Comfort base station Note: For parameters X, Y, option see table below. Press: "menu-key", 8, 9, X, 76200 (only if X=3 or 4), Y, select option, o.k. A pos. acknowledge (rising sequence of notes) indicates that the procedure has been accepted.

  • Page 7

    Information and Communication Products only Gigaset 4015 Classic/ Comfort: Feature X 76200 Y Option Select speech 1 for AM phrases (tones) Select speech 2 for AM phrases Select speech 3 for AM phrases Select speech 4 for AM phrases Confidential ICM D CC ST J.

  • Page 8: Info Sticker/ Lasered Imprint And Sticker On Microprocessor

    S36 means swap component - 852 means Gigaset family - S14xx means 4000 family - The following 2 characters indicate the country. B1 means Germany (Siemens); A1 means Germany (PTT) C1 Austria C4 Australia ..- The following character shows you the variant.

  • Page 9: Fault Codes

    Information and Communication Products 5 Fault codes Code Symptom Cause No key function N 10 Not soldered No ringing function N 11 Cold soldered Charging problems Electric fault Display problems N 13 Mechanic fault Breaking off calls N 17 Missing component Poor call quality (humming, noises) N 34 Dirty component D 11...

  • Page 10: Fault Diagnosis And Elimination

    Information and Communication Products 6 Fault diagnosis and elimination There are different faults that could appear. Not all incoming components or systems have to be faulty. The customer could have problems with the operation of the phone or could have placed it close to a device (PC...) that affects it. So you won’t identify a fault.

  • Page 11

    Information and Communication Products 2) Test with telephone tester, if existing (e.g. WPG 1000): Ringer test (not for Comfort base stations) DC resistance and isolation resistance (only for base station test) Testing the dial information (only for base station test) Testing the flash hookswitch (signal key) (only for base station test) Audible test of telephone in transmit direction (SLR) Audible test of telephone in receive direction (RLR)

  • Page 12: Recognition Of Typical Customer Problems

    Information and Communication Products 6.2 Recognition of typical customer problems This chapter shows the incoming department which fault code refers to which problem and which component is faulty. Some problems concerning the mobile unit (not possible to switch on; not possible to register;...

  • Page 13

    Information and Communication Products Problem 4: The customer can’t call or/ and can’t be called (no ringing). His mobile unit seems to work properly. Check the AC-adapter first. Fault code: D 1 (no key function), D44 (AC-Adapter faulty) or D 11 (if only no outgoing call possible and AC-Adapter ok) Faulty component: AC-adapter or base station Problem 5: The segment of the battery display doesn’t start blinking when charging.

  • Page 14

    Information and Communication Products Problem 9: There can be various possibilties. Example: The client claims that he can’t set up an outgoing call or the ringing volume is too low. Check the programmed procedures (see chapter Procedures). Fault code: D 28 (diverse procedures programmed wrong) Faulty component: Mobile unit or base station Problem 10: The customer claims that the connection breaks off if he tries to go away from the...

  • Page 15

    Information and Communication Products Problem 13: The customer claims that his mobile unit doesn’t ring (incoming call) or he claims that he can’t set up an outgoing call. The mobile unit doesn’t ring when pressing the paging key. The display-sign referring to the radio connection is blinking. 4000 Comfort: Press menu and select "handset settings", then choose "select .base".

  • Page 16: Check Of Complete System With Fault Description Of Customer

    Information and Communication Products 6.3 Check of complete system with fault description of customer Try to reconstruct the fault using the description of the customer. Check the batteries and the AC-adapter. Find out whether the customer has programmed something wrong by checking the procedures concerned.

  • Page 17: Block Diagrams Of Handsets

    Information and Communication Products 6.7 Block diagrams of handsets 6.7.1 Classic handset RF-part +3,6V PMB7720 +2.65V Analogue Front Display Power- Control Keypad Peripherals Temp Charger switch E²PROM Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 19: Repair Of Mobile Unit Gigaset 4000 Classic And Comfort

    Information and Communication Products 6.8 Repair of mobile unit Gigaset 4000 Classic and Comfort Special equipment (same tools as for G2000 & G3000): Opening-tool G2000 (left), G3000 (modified pliers) and Battery-dummy G3000: Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 20: Exploded View G4000 Classic

    Information and Communication Products 6.8.1 Exploded view G4000 Classic Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 21: Exploded View G4000 Comfort

    Information and Communication Products 6.8.2 Exploded view G4000 Comfort Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 22: Disassembling

    Information and Communication Products 6.8.3 Disassembling ESD regulations have to be followed ! 6.8.3.1 First alternative (valid for both handsets) First and recommended opening procedure (fast; housing will be destroyed): Needed material: Opening-tool Gigaset 3000 and battery dummy Gigaset 3000 Insert pliers in belt-clip-hole and press to open upper part of the housing.

  • Page 23

    Information and Communication Products Insert battery dummy G3000 in battery compartment. Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment. The loudspeaker of the Comfort handset can be reused when using new case shells. Just remove snap hooks (red circles) with a sidecutter and lift loudspeaker.

  • Page 24

    Information and Communication Products 6.8.3.2 Second alternative (Comfort handset) Second alternative with G2000 opening tool (slow, but housing could possibly be reused (not for swap); please check hooks on the housing carefully after opening). The location of the hooks compared to Classic is different (especially belt clip hook). Insert opening tool G2000 in the above described position between both hooks (red rectangles).

  • Page 25

    Information and Communication Products Pull on both case shells in order to open the handset. Insert battery dummy G3000 in battery compartment. Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment.

  • Page 26

    Information and Communication Products 6.8.3.3 Second alternative (Classic handset) Second alternative with G2000 opening tool (slow, but housing could possibly be reused (not for swap); please check hooks on the housing carefully after opening). Insert opening tool G2000 in the above described position between both hooks (red rectangles).

  • Page 27

    Information and Communication Products Pull on both case shells in order to open the handset. Insert battery dummy G3000 in battery compartment. Pull the board evenly in order to get upper and lower spring at the same time out of the battery compartment.

  • Page 28

    Information and Communication Products 6.8.3.4 Replacement of display covers 1. Classic display: Snap the 2 hooks on the bottom open (1). Then lift the display carefully until the 2 snap hooks on the top open (2). To reassemble the display you just need to press the new cover gently on its place.

  • Page 29: Assembling

    Information and Communication Products 6.8.4 Assembling ESD regulations have to be followed ! Needed material: none Use the exploded view as a help to see how and where the components are located. Insert keypad, earphone and light conductor in upper case shell. Insert board in upper case shell (note that earphone and keypad is fixed correctly).

  • Page 30: Board Layout Gigaset 4000 Classic

    Information and Communication Products 6.8.5 Board Layout Gigaset 4000 Classic Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 31: Board Layout Gigaset 4000 Comfort

    Information and Communication Products 6.8.6 Board Layout Gigaset 4000 Comfort Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 32: Mobile Unit Faulty Due To Humidity

    Information and Communication Products 6.8.7 Mobile unit faulty due to humidity Note: Due to some measures in order to reduce humidity damages (coating on the board (keypad side), keypad optimised...) the scrap criteria for humidity damages changes. - Boards with oxidation on the keypad side do not have to be scrapped any more because a coating on the board prevents that humidity gets to the other layer.

  • Page 33: Slr (microphone-path Faulty)

    Information and Communication Products 6.8.8 SLR (microphone-path faulty) Fault code: D 19 Affected unit: Gigaset 4000 Classic/ Comfort Components: Microphone Needed equipment: Soldering iron Working material: Desolder wick Solder Diagnosis: The diaphragm of the microphone is affected by humidity or nicotine with increasing age or the microphone could be electrically faulty.

  • Page 34: Rlr (earphone-path Faulty)

    Information and Communication Products 6.8.9 RLR (earphone-path faulty) Fault code: D 20 Affected unit: Gigaset 4000 Classic/ Comfort Components: Earphone Needed equipment: Multimeter Working material: none Diagnosis: The diaphragm of the earphone could be affected by deposits with increasing age. There will be a higher attenuation when measuring RLR (receiving loudness rating).

  • Page 35: Repair Of Basestation Gigaset 4010/ 4015 Classic/ Comfort

    Information and Communication Products 6.9 Repair of basestation Gigaset 4010/ 4015 Classic/ Comfort 6.9.1 Exploded view Note: Gigaset 4015 Classic is equipped with a loudspeaker Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 36: Disassembling

    Information and Communication Products 6.9.2 Disassembling ESD regulations have to be followed ! Needed material: suitable screw driver with cross recess Unscrew the 5 screws on the lower case shell. Lift lower case shell. The loudspeaker of 4015 Classic is fixed with 2 snap hooks. In order to get it out insert a screwdriver in the loudspeaker part of the hook and press the plastic part of the base station to disengage the hook.

  • Page 37: Board Layout Gigaset 4010 Classic (eu1 Version)

    Information and Communication Products 6.9.4 Board Layout Gigaset 4010 Classic (EU1 version) Buzzer Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 38: Board Layout Gigaset 4010 Comfort (eu1 Version)

    Information and Communication Products 6.9.5 Board Layout Gigaset 4010 Comfort (EU1 version) Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 39: Board Layout Gigaset 4015 Classic (eu1 Version)

    Information and Communication Products 6.9.6 Board layout Gigaset 4015 Classic (EU1 version) Not yet implemented in digital archive. Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 40: Board Layout Gigaset 4015 Comfort (eu1 Version)

    Information and Communication Products 6.9.7 Board layout Gigaset 4015 Comfort (EU1 version) Not yet implemented in digital archive. Confidential ICM D CC ST J. Junggebauer Version 2.1 05/01...

  • Page 41: Charging Problems

    Information and Communication Products 6.9.8 Charging problems Fault code: D 3 Affected unit: Gigaset 4010/ 4015 Classic/ Comfort base station Components: charger contact springs charging joints/ pads Needed equipment: Soldering iron Glass fibre pen Working material: Desolder wick Solder Diagnosis: The battery segment on the handset display doesn’t start blinking when charging.

  • Page 42: Base Station Faulty Due To Lightning Stroke

    Information and Communication Products 6.9.9 Base station faulty due to lightning stroke The pictures are taken from a Gigaset 2010 base station. Inspect the board with your eyes. The components on the photos have been damaged by lightning stroke. Confidential ICM D CC ST J.

This manual also for:

Gigaset 4000, Gigaset 4010/15 comfort, Gigaset 4000 classic, Gigaset 4000 comfort

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