Troubleshooting; Table 11: Troubleshooting The Tc55 - Motorola TC55 User Manual

152 | Maintenance and Troubleshooting
8 Allow at least 10 to 30 minutes (depending on ambient temperature and humidity) for the alcohol to air dry before
applying power to cradle.
If the temperature is low and humidity is high, longer drying time is required. Warm temperature and dry humidity
requires less drying time.

Troubleshooting

The following tables provides typical problems that might arise and the solution for correcting the problem.
Troubleshooting the TC55

Table 11: Troubleshooting the TC55

Problem
When the user presses
the Power button, the
TC55 does not turn on.
When the user presses
the Power button the
TC55 does not turn on
but a charge battery icon
appears on the screen.
After connecting the
TC55 to the Rugged
Charge Cable, a battery
charging icon appears on
the screen.
When charging, the LED
slowly blinks red.
Battery did not charge.
September 2013 | MN000015A01
Cause Solution
Battery is Re-charge or replace the battery.
completely
discharged.
Battery not Install the battery properly. See Installing the Battery.
installed properly.
Power button not Press the Power button until the LED lights green.
held down long
enough.
TC55 not Perform a hard reset. See Resetting the TC55.
responding.
Battery charge Re-charge or replace the battery.
level is very low.
Battery is Press and hold the Power button to turn on the TC55.
depleted but is
charging.
The TC55 is at an Charge the TC55 for a few minutes. The LED will change to flashing
extremely low green then press the Power button to turn on the TC55. If LED
power state. continuously blinks red, check power connections. Disconnect and
reconnect connections.
Battery failed. Replace battery. If the TC55 still does not operate, perform a
hardware reset.
TC55 was Insert TC55 in cradle or attach Charge Cable. The 2940 mAh battery
removed from fully charges in approximately three hours and the 4410 mAh battery
power while charges in approximately 4.5 hours.
battery was
charging.
Extreme battery Battery does not charge if ambient temperature is below 0 °C (32 °F)
temperature. or above 40 °C (104 °F).
Table continued...