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Getting Help And Information From The World Wide Web; Software Service And Support; Hardware Service And Support - IBM Rack Power Distribution Unit Installation And Maintenance Manual

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Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM
xSeries and IntelliStation products, services, and support. The address for IBM
xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM
IntelliStation information is http://www.ibm.com/pc/intellistation/.
You can find service information for your IBM products, including supported options, at
http://www.ibm.com/pc/support/. If you click Profile from the support page, you can
create a customized support page. The support page has many sources of
information and ways for you to solve problems, including:

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with xSeries servers, IntelliStation workstations,
and appliances. For information about which products are supported by Support Line
in your country or region, go to http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to
http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support
telephone numbers.

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to http://www.ibm.com/planetwide/ for support telephone numbers.
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7
days a week. In the U.K., these services are available Monday through Friday, from 9
a.m. to 6 p.m.
Diagnosing problems, using the IBM Online Assistant
Downloading the latest device drivers and updates for your products
Viewing Frequently Asked Questions (FAQ)
Viewing hints and tips to help you solve problems
Participating in IBM discussion forums
Setting up e-mail notification of technical updates about your products
Chapter 4. Hardware maintenance information
13

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