correct BIOS code, firmware, device drivers, and other supporting IBM software are
installed and correctly configured. It might be necessary to manually gather
information about the relevant software levels or run IBM-approved utility programs to
gather this information. It might be necessary to isolate the failing system from any
active production environment to gather this information. You are responsible, with
assistance from the service specialist, for gathering this information. The IBM
Statement of Limited Warranty does not include on-site assistance with this activity.
Warranty service and support
With the original purchase of an IBM xSeries or IntelliStation system, you have access
to extensive service and support. During the IBM Machine warranty period, you may
call IBM or your reseller for problem-determination assistance under the terms of the
IBM Statement of Limited Warranty.
The following services are available during the warranty period:
The following items are not covered under warranty service:
See the IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
IBM Distributed Power Interconnect Rack Power Distribution Unit:Installation and Maintenance Guide
The IBM service specialist will help you ensure that the
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service, either on-site or at an IBM service center as
determined by IBM.
Engineering Change management - Occasionally, there might be changes that
are required after a product has been shipped from IBM. In those instances, IBM
will make Engineering Changes (ECs) available that apply to your hardware.
Customer replaceable units (CRUs) - Some parts of IBM xSeries and
IntelliStation systems are designated as customer replaceable units. IBM ships
CRUs to you for replacement by you. CRUs include keyboards, monitors, memory,
diskette drives, hard disk drives, and mice (this list is not inclusive of all CRUs).
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
Identification of software problem sources.
Installation of customer replaceable units (CRUs).
Installation and configuration of BIOS code, firmware, or device drivers that are
designated as customer installable.
The machine type and model of your IBM hardware product (if available)
Serial numbers of your IBM hardware products
A description of the problem
The exact wording of any error messages
Hardware and software configuration information