Appendix A. Warranty Information; Warranty Period; Problem Determination - IBM Rack Power Distribution Unit Installation And Maintenance Manual

Appendix A. Warranty information

This section contains information about your warranty period and the service and
support that are provided by your warranty.

Warranty period

The warranty period varies by machine type and country or region.
Contact your place of purchase for warranty service information. Some IBM Machines
are eligible for on-site warranty service depending on the country or region where
service is performed.
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician.
This paragraph applies only to products with a warranty period of 3 years on parts and
1 year on labor. A warranty period of 3 years on parts and 1 year on labor means that
IBM will provide warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide
overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ),
and links to Product Support Web pages. The IBM Statement of Limited Warranty is
available from this Web site in 29 languages in Portable Document Format (PDF).
Machine - IBM Distributed Power Interconnect Rack Power Distribution Unit
Country or region
Worldwide

Problem determination

Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician. The service
specialist will run diagnostic tests on the hardware and check the software.
Running diagnostics:
whether your equipment is functioning as specified. It might be necessary to isolate
the failing xSeries, Netfinity
any active production environment to run diagnostics and perform defect-isolation
programs. You are responsible for making the system, IBM component, or both
available for running diagnostics and defect-isolation programs.
© Copyright IBM Corp. 2003
period. IBM will charge you for any labor it provides in performance of the repair or
replacement.
Warranty period
Parts - 3 years, labor - 3 years
®
, or IntelliStation system; IBM component; or both from
The IBM service specialist will help you determine
Service delivery method
Customer carry-in or mail-in
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