Planet WNL-9331 User Manual page 56

Q. I can not establish connection with a certain wireless access point
A.
1. Click 'Connect' for few more times.
2. If the SSID of access point you wish to connect is hidden (nothing displayed in 'SSID' field in
'Site Survey' function), you have to input correct SSID of the access point you wish to
connect. Please contact the owner of access point to ask for correct SSID.
3. You have to input correct passphrase / security key to connect an access point with
encryption. Please contact the owner of access point to ask for correct passphrase / security
key.
4. The access point you wish to connect only allows network cards with specific MAC address
to establish connection. Please go to 'About' tab and write the value of 'Phy_Address' down,
then present this value to the owner of access point so he / she can add the MAC address
of your network card to his / her access point's list.
Q. The network is slow / having problem when transferring large files
A.
1. Move closer to the place where access point is located.
2. Enable 'Wireless Protection' in 'Advanced' tab.
3. Try a lower TX Rate in 'Advanced' tab.
4. Disable 'Tx Burst' in 'Advanced' tab.
5. Enable 'WMM' in 'QoS' tab if you need to use multimedia / telephony related applications.
6. Disable 'WMM – Power Save Enable' in 'QoS' tab.
7. There could be too much people using the same radio channel. Ask the owner of the access
point to change the channel number.