Getting Technical Assistance; User Manual Waveswitch 100 Ethernet Switch - Plaintree WaveSwitch 100 User Manual

Getting technical assistance

Getting technical assistance
You can get assistance with installing and troubleshooting a WaveSwitch
100 Ethernet Switch by calling the technical support staff. See page iii.
Be prepared to supply the following information when you call:
•
description of the problem
•
description of the steps you have taken to try to correct the problem
•
status of the front-panel indicator lamps
•
model number of the unit
•
software version in use (see page 58)
•
configuration of the unit
•
version of the network management system in use
•
configuration of your network
WaveSwitch 100 Ethernet Switch 12195 User Manual
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