Plaintree WaveSwitch 100 User Manual page 3

Technical support and product information
Technical support
Product support staff are available to answer technical questions between
8:00 a.m. and 8:00 p.m. EST, Monday to Friday.
Telephone:
Fax:
You can also contact product support staff using electronic mail on the
Internet by sending a message to:
techsup@plntree.isis.org
Product information
You can download software updates, test tools, product documentation, and
other information from Plaintree's Bulletin Board System or FTP site.
Bulletin board system (BBS)
You can contact the Plaintree Systems BBS at (613) 831-8312. The BBS
settings are 8 data bits, 1 stop bit, and no parity. The preferred file transfer
protocol is ZMODEM. The BBS transfers data up to 14,400 baud.
The latest WaveSwitch 100 user documentation is available from the BBS.
Most documents are contained in .EXE compressed self-extracting files.
To download an item, select Main Menu/Files Menu/Download a File and
choose a file. After downloading, enter filename.EXE on the command line
to uncompress the contents into a PostScript file.
Plaintree Systems FTP site
You can contact the Plaintree FTP site at ftp.plaintree.com to download
files that contain software upgrades and product documentation.
Plaintree Systems Web site
For up-to-date information about Plaintree products, see the Plaintree
Systems Home Page on the World Wide Web at the following URL:
http://www.plaintree.com/plaintree
Plaintree Systems sales telephone numbers
Call for information about Plaintree Systems products.
In the United States:
In Canada:
In the U.K. and Europe: + 44 13 44 38 20 96
In the rest of the world:
1 800 831 1095 (toll free)
1 613 831 8883
1 613 831 6120
1 800 370 2724 (toll free)
1 800 563 1178 (toll free)
+ 1 617 290 5800
+ 1 617 290 0963 (Fax)
WaveSwitch 100 Ethernet Switch User Manual iii