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Altusen KN1000 User Manual

Kvm over the net
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KN1000
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  • Page 1 KVM Over the NET™ KN1000 User Manual www.aten.com...

  • Page 2: Sj/T 11364-2006

    KN1000 User Manual FCC Information This is an FCC Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 3: User Information

    KN1000 User Manual User Information Online Registration Be sure to register your product at our online support center: International http://support.aten.com North America http://www.aten-usa.com/product_registration Telephone Support For telephone support, call this number: International 886-2-8692-6959 China 86-10-5255-0110 Japan 81-3-5615-5811 Korea 82-2-467-6789 North America...

  • Page 4: Package Contents

    Manual Part No. PAPE-0339-AX2G Firmware Version: v1.0.062 Manual Date: 2011-08-05 Altusen and the Altusen logo are registered trademarks of ATEN International Co., Ltd. All rights re- served. All other brand names and trademarks are the registered property of their respective owners.

  • Page 5: Table Of Contents

    KN1000 User Manual Contents FCC Information ..........ii SJ/T 11364-2006.
  • Page 6 KN1000 User Manual Telnet/SSH Viewer ........24 Managing Power.
  • Page 7 KN1000 User Manual Others ..........56 User Management.
  • Page 8 KN1000 User Manual Chapter 6. The JavaClient Viewer Introduction ..........107 Navigation.
  • Page 9 KN1000 User Manual Logging In ..........136 The Administrator Utility .
  • Page 10 KN1000 User Manual Java..........170 Sun Systems .

  • Page 11: About This Manual

    KN1000 User Manual About This Manual This User Manual is provided to help you get the most from your KN1000 system. It covers all aspects of installation, configuration and operation. An overview of the information found in the manual is provided below.

  • Page 12: Conventions

    For information about all ALTUSEN products and how they can help you connect without limits, visit ALTUSEN on the Web or contact an ALTUSEN Authorized Reseller. Visit ALTUSEN on the Web for a list of locations and telephone numbers: International http://www.aten.com...

  • Page 13: Terminology

    Terminology Throughout the manual we make reference to the terms Local and Remote in regard to the operators and equipment deployed in a KN1000 installation. Depending on the point of view, users and servers can be considered Local under some circumstances, and Remote under others: Š...
  • Page 14 KN1000 User Manual This Page Intentionally Left Blank...

  • Page 15: Chapter 1 Introduction

    Chapter 1 Introduction Overview The KN1000 is a control unit that provides remote BIOS-level access to servers or “over-IP” capability to KVM switches that do not have built in over-IP functionality. It allows operators to monitor and access their computers from remote locations using a standard Internet browser or Windows and Java based application programs.
  • Page 16 Once an operator successfully connects and logs in, his screen displays what is running on the remote unit attached to the KN1000 (a KVM OSD display, a server's desktop, or a running program, for example) and he can control it from his console just as if he were there.

  • Page 17: Features And Benefits

    1. Introduction Features and Benefits The features and benefits provided by a KN1000 deployment are described in the following table: Features Benefits Over-IP Protects your original KVM switch investment. No need to Capability for purchase new KVM switches to achieve the benefits of over-IP Legacy KVM connectivity.
  • Page 18 On-Screen languages with the KN1000's convenient on-screen keyboard. Keyboard Multi-Users / The KN1000 supports up to 64 user accounts, and allows up to 32 Multi-Logins concurrent user logins for single-bus access. Message Board To alleviate the possibility of access conflicts that may result from multiple user logins, and facilitate communication among the logged-in users, a message board –...
  • Page 19 Console Serial console management – serial terminal access. Access the Management KN1000 via a built-in serial viewer, or via third party software (such as PuTTY) for Telnet and SSH sessions. Š Out of Band Support – via dial up modem support. Access the KN1000 through its RS-232 port using a dial-up connection.

  • Page 20: System Requirements

    KN1000 User Manual System Requirements Remote User Computers Remote user computers (also referred to as client computers) are the ones the users log into the switch with from remote locations over the internet (see Terminology, page xiii). The following equipment must be installed on these computers: Š...

  • Page 21: Cables

    1. Introduction Cables Š Two custom KVM cable sets (1 USB; 1 PS/2) to link the KN1000 to a server or KVM switch are provided with this package. Š Custom KVM cable sets are available in various lengths, as shown in the...

  • Page 22: Video

    KN1000 include Windows 2000 and higher, and other systems capable of running Sun's Java Runtime Environment (JRE) 6, Update 3, or higher (Linux, Mac, Sun, etc.). Š Supported operating systems for servers that connect to the KN1000 are shown in the table, below: Version...

  • Page 23: Browsers

    1. Introduction Browsers Supported browsers for users that log into the KN1000 include the following: Browser Version Internet Explorer 6 and higher Chrome 8.0 and higher Firefox Windows 3.5 and higher Linux 3.0 and higher Safari Windows 4.0 and higher 3.1 and higher...

  • Page 24: Components

    Components Front View Component Description LAN Port The Cat 5e cable that connects the KN1000 to the LAN, WAN, or Internet plugs in here. Firmware 1. Pressing and releasing this switch performs a KN1000 Upgrade/Reset system reset. (See Erratic operation, page 166.) Switch 2.

  • Page 25: Rear View

    Power Jack The power adapter cable plugs in here. Virtual Media Port The cable that connects the KN1000 to a USB port on your server or KVM switch plugs in here. See Virtual Media, page 94, for virtual media details.

  • Page 26: Custom Kvm Cables

    KN1000 User Manual Custom KVM Cables Description For use with PS/2 configuration servers or KVM switches. For use with USB configuration servers or KVM switches. Note: The advantage of using a USB cable is that it allows automatic locked- in mouse synchronization. See Mouse DynaSync Mode, page 102, for details.

  • Page 27: Chapter 2. Hardware Setup

    Mounting Rack Mounting For convenience and flexibility, the KN1000 can be mounted on a system rack. To rack mount the unit do the following: 1. Remove the two original screws from the top/bottom of the unit (near the rear of the unit).
  • Page 28 KN1000 User Manual 3. Screw the bracket into any convenient location on the rack. Note: Rack screws are not provided. Use screws that are appropriate for your rack.

  • Page 29: Din Rail Mounting

    DIN Rail Mounting To mount the KN1000 on a DIN rail: 1. Screw the mounting bracket to the back of the KN1000 as described in steps 1 and 2 of the wall mounting procedure. 2. Use the larger screws supplied with the Rack Mount Kit to screw the DIN rail brackets to the mounting bracket –...

  • Page 30: Installation

    8. Use the outlet power cord provided with the KN1000 package to connect the KN1000’s Power Outlet to the attached server for power management. 9. Use the power cord from the server to connect the KN1000’s Power Inlet to an AC power source.
  • Page 31 AC power source. This completes the hardware installation, and you are ready to start up. Note: When starting up, be sure to first power on the KN1000, then power on the server or KVM switch. Modem...
  • Page 32 KN1000 User Manual...

  • Page 33: Chapter 3. Browser Login

    Logging In To operate the KN1000 from an Internet browser, begin by logging in: 1. Open your browser and specify the IP address of the KN1000 you want to access in the browser's URL location bar. Note: 1. For security purposes, a login string may have been set by the administrator.
  • Page 34 (Continued from previous page.) 2. A Security Alert dialog box appears. Accept the certificate – it can be trusted. (See Trusted Certificates, page 161, for details.) If a second certificate appears, accept it as well. The KN1000 login page appears:...
  • Page 35 3. Browser Login 3. Provide a valid Username and Password (set by the KN1000 administrator), then click Login to continue. Note: 1. If you are the administrator, and are logging in for the first time, use the default Username: administrator; and the default Password: password.

  • Page 36: Main Webpage Elements

    Wake on LAN feature. See Managing Power, page 25. Log: All the events that take place on the KN1000 are recorded in a log file. If you have the proper permission (see User Management, page 57), clicking this icon displays the contents of the log file.

  • Page 37: Remote Console Preview

    3. Browser Login Remote Console Preview The main portion of the panel shows a snapshot of the server’s display. Clicking Refresh updates the snapshot of the remote display. The links that appear below the Refresh button depend on the browser you are using, and your User Preferences Viewer choice (see page 33): Š...

  • Page 38: Exit Macro

    If Serial Console Management has been enabled (see Serial Console, page 59), a Telnet/SSH Viewer panel displays directly below the Exit Macro panel: These viewers allow users to open a Telnet or SSH session to the KN1000 from the browser. Depending on the user’s permissions (see Permissions, page 58), the Telnet Viewer link or SSH Viewer link, or both links are shown.

  • Page 39: Managing Power

    To help you manage and control your entire data center environment, a built- in single-port power switch allows remote power management of a server/ installation connected locally to the KN1000. You can also add a PON (Power Over the NET™) power management unit and remotely control the power status of devices in your installation, as well as turning servers on and off.

  • Page 40: Power Management

    KN1000 User Manual Power Management This section lets you set up the power management for the KN1000’s power switch. The meanings of the field headings are given in the following table: Click the Outlet icon to power operations on and off. A green outlet icon indicates that the power is currently On.
  • Page 41 System after AC Back: This is a Safe Shutdown and Restart option. If this is selected, when an Outlet is turned Off, the KN1000 first sends a message to the computer telling it to prepare for a shutdown; it then waits for the amount time set in the Power Off Delay field to give the OS time to close down before the computer is powered down.

  • Page 42: Schedule

    On/Off configuration for the selected outlet: Note: Since the KN1000 has no RTC (real time clock) circuit, the unit will get time from the NTP server or from the client PC (sync time from client PC after a system reset or losing power).
  • Page 43 3. Browser Login Heading Meaning Shutdown Time Key in the time of day you want the shutdown to take place using the HH:MM format. If you want to temporarily suspend this function without deleting the entry, click to put a check in the Disable checkbox at the right of this field.

  • Page 44: Auto Ping

    SMTP server. See SMTP Settings, page 41 for details. Outlet Power Off/On: This resets the power at the KN1000’s power outlet. No action: Select this option to do nothing if the specified device fails to...

  • Page 45: Pon Port Setting

    Enable this radio button if you want to connect a PN0108 (8-port Power Over the NET™) to the KN1000’s PON port. If a Power over the Net™ module is connected to your installation, click Download PON Client to download the KN1000‘s power management software for the attached PON device.
  • Page 46 KN1000 User Manual (Continued from previous page.) If both RS-232 functions are enabled (PON for 2-wire RS-232 and RS-232 for a serial console), when the Telnet/SSH connection is opened, a menu appears for you to select which serial console is the primary, where Port 1 is the serial...

  • Page 47: User Preferences

    Selects the language that the interface displays in. Drop down the list to make your selection. Selecting Auto causes the KN1000 to display the pages in the same language that the browser is set to. Note: If your browser is set to a non-supported language, the KN1000 looks to what your server’s operating system is set to.
  • Page 48 KN1000 User Manual This Page Intentionally Left Blank...

  • Page 49: Chapter 4. Administration

    Administration Introduction The administration utilities, represented by the icons located across the top of the KN1000 web page, are used to configure the KN1000’s operating environment. This chapter discusses each of them in turn. Note: 1. As you make your configuration changes in each dialog box, click Apply to save them.

  • Page 50: Device Information

    Device Name: To make it easier to manage installations that have more than one KN1000, each one can be given a name. To assign a name for the KN1000, key in one of your choosing here (16 characters max.), then click Apply.

  • Page 51: Network

    4. Administration Network The Network dialog is used to specify the KN1000's network environment. Service Ports If a firewall is being used, the Administrator can specify the port numbers that the firewall will allow (and set the firewall accordingly). If a port other than the default is set, users must specify the port number as part of the IP address when they log in.

  • Page 52: Ip Address

    IP address (192.168.0.60.) 2. If the KN1000 is on a network that uses DHCP to assign network addresses, and you need to ascertain its IP address, see IP Address...

  • Page 53: Dns Server

    4. Administration DNS Server The KN1000 can either have its DNS server address assigned automatically, or a fixed address can be specified. Š For automatic DNS Server address assignment, select the Obtain DNS server address automatically, radio button. Š To specify a fixed address, select the Use the following DNS server address, radio button and fill in the required information.

  • Page 54: Anms

    IP Installer utility. See page 153for IP Installer details. Note: 1. If you select View Only, you will be able to see the KN1000 in the IP Installer’s Device List, but you will not be able to change the IP address.

  • Page 55: Smtp Settings

    4. Administration SMTP Settings To have the KN1000 email reports from the SMTP server to you, do the following: 1. Enable the Enable report from the following SMTP server, and key in the IP address of your SMTP server. 2. If your server requires authentication, put a check in the Server requires authentication checkbox, and key in the appropriate account information in the Account Name and Password fields.

  • Page 56: Log Server

    KN1000 User Manual Log Server Important transactions that occur on the KN1000, such as logins and internal status messages, are kept in an automatically generated log file Š Specify the MAC address of the computer that the Log Server runs on in the MAC address field.

  • Page 57: Syslog Server

    4. Administration Syslog Server To record all the events that take place on the KN1000 and write them to a Syslog server, do the following: 1. Check Enable. 2. Key in the IP address and the port number of the Syslog server. The valid port range is 1-65535.

  • Page 58: Disable Local Authentication

    2. Fill in the IP addresses and port numbers for the Preferred and Alternate RADIUS servers. 3. In the Timeout field, set the time in seconds that the KN1000 waits for a RADIUS server reply before it times out. 4. In the Retries field, set the number of allowed RADIUS retries.

  • Page 59: Radius Examples

    Allows the user to access the system via an SSH session. Allows the user to access the system via a Telnet or SSH session su/user Where user represents the Username of a KN1000 user whose permissions reflect the permissions you want the RADIUS authorized user to have.

  • Page 60: Cc Management Settings

    KN1000 User Manual CC Management Settings To allow authorization for the KN1000 through a CC (Control Center) server, check Enable and fill in the CC Server’s IP address and the port that it listens on in the appropriate fields. LDAP Settings The KN1000 allows log in authentication and authorization through external programs.
  • Page 61 For LDAP, the default port number is 389; for LDAPS, the default port number is 636. Timeout Set the time in seconds that the KN1000 waits for an LDAP or LDAPS server reply before it times out. LDAP Administrator Consult the LDAP / LDAPS administrator to ascertain the appropriate entry for this field.

  • Page 62: Security

    If any filters have been configured, they appear in the IP Filter and/or MAC Filter list boxes. IP and MAC Filters control access to the KN1000 based on the IP and/or MAC addresses of the computers attempting to connect. A maximum of 100 IP filters and 100 MAC filters are allowed.

  • Page 63: Ip Filter / Mac Filter Conflict

    4. Administration Adding Filters To add an IP filter, do the following: 1. Click Add. A dialog box similar to the one below appears: 2. Key the address you want to filter in the From: field. Š To filter a single IP address, key the same address in the To: field. Š...

  • Page 64: Modifying Filters

    Delete. Login String The Login String lets the Administrator specify a login string that users must include (in addition to the IP address) when they access the KN1000 with a browser. For example: 192.168.0.126/KN1000 Š The following characters are allowed: 0–9 a–z A–Z ~ ! @ $ ^ &...

  • Page 65: Account Policy

    4. Administration Account Policy In the Account Policy section, system administrators can set policies governing usernames and passwords. The meanings of the Account Policy entries are explained in the table below: Entry Explanation Minimum Username Length Sets the minimum number of characters required for a username.

  • Page 66: Login Failures

    KN1000 User Manual Login Failures For increased security, the Login Failures section allows administrators to set policies governing what happens when a user fails to log in successfully. To set the Login Failures policies, check the Enable checkbox (the default is for Login Failures to be enabled).

  • Page 67: Encryption

    4. Administration Encryption These flexible encryption alternatives for keyboard/mouse, video, and virtual media data let you choose any combination of DES; 3DES; AES; RC4; or a Random cycle of any or all of them. Enabling encryption will affect system performance – no encryption offers the best performance;...

  • Page 68: Virtual Media

    KN1000 User Manual Virtual Media The KN1000’s Virtual Media feature allows a drive, folder, image file, removable disk, or smart card reader on a user’s system to appear and act as if it were installed on the remote server. Š Read Only refers to the redirected device being able to send data to the remote server, but not to have data from the remote server written to it.

  • Page 69: Private Certificate

    4. Administration Private Certificate When logging in over a secure (SSL) connection, a signed certificate is used to verify that the user is logging in to the intended site. For enhanced security, the Private Certificate section allows you to use your own private encryption key and signed certificate, rather than the default ATEN certificate.

  • Page 70: Others

    Others Š Browser Service allows the administrator to limit the scope of browser access to the KN1000. Put a check in the checkbox to enable this function, then select the browser limitation in the drop down list box. Choices are...

  • Page 71: User Management

    4. Administration User Management The User Management page is used to create and manage user profiles. Up to 64 user profiles can be established. Š To add a user profile, fill in the information asked for in the right panel, then click Add.
  • Page 72 KN1000’s built-in single port power switch for remote power management of a server/installation connected locally to the KN1000, as well as Power On / Power Off / Reset devices via an attached Power Over the NET™ unit.

  • Page 73: Console Management

    The Console Management page consists of two sub-pages – Serial Console and OOBC – that are used to set up the operating parameters for the KN1000's RS- 232 (serial) port. An explanation of the parameters and how to set them are given in the sections that follow.

  • Page 74: Port Property Settings

    KN1000 User Manual To set up the serial communications parameters, put a check in the Enable checkbox, and make your parameter selections according to the information provided in the table below. Port Property Settings The meanings of the property settings are given in the following table:...
  • Page 75 The Port Alert Settings dialog box provides a way for you to be informed about events that occur on the devices connected to the KN1000's ports. You can specify up to 10 types of events (e.g., Power On) in the Alert String fields.

  • Page 76: Oobc

    KN1000 User Manual OOBC In case the KN1000 cannot be accessed with the usual LAN-based methods, it can be accessed with an external modem via the switch’s RS-232 port. To enable support for PPP (modem) operation, click to put a checkmark in the Enable Out of Band Access checkbox.

  • Page 77: Enable Dial Out

    ISP Settings Specify the telephone number, account name (username), and password that you use to connect to your ISP. Dial Out Schedule This entry sets up the times you want the KN1000 to dial out over the ISP connection. Š...
  • Page 78 Action Emergency Dial If the KN1000 gets disconnected from the network, or the network goes down, this function puts the KN1000 on line via the ISP dial up connection. Š If you choose PPP stays online until network recovery, the PPP connection to the ISP will last until the network comes back up or the KN1000 reconnects to it.

  • Page 79: Sessions

    The Session page lets the administrator see at a glance all the users currently logged into the KN1000, and provides information about each of their sessions. The meanings of the headings at the top of the page are fairly straightforward.

  • Page 80: Customization

    KN1000 can be accessed. The default is 3 minutes. Working Enable If ICMP is enabled, the KN1000 can be pinged. If it is not Mode ICMP enabled, the device cannot be pinged. The default is Enabled.
  • Page 81 A wait of approximately 30 to 60 seconds is necessary before logging in following the reset. Note: If the KN1000’s performance degrades, reset it by putting a check in the Reset on Exit box, and then log out / log in.

  • Page 82: Date/Time

    Set the parameters according to the information below. Time Zone Š To establish the time zone that the KN1000 is located in, drop down the Time Zone list and choose the city that most closely corresponds to where it is at.

  • Page 83: Date

    4. Administration Date Š Select the month from the dropdown listbox. Š Click < or > to move backward or forward by one year increments. Š In the calendar, click on the day. Š To set the time, key in the numbers using the 24 hour HH:MM:SS format. Š...

  • Page 84: Maintenance

    To upgrade the firmware, do the following: 1. Download the new firmware file to your computer. 2. Open your browser; log in to the KN1000; and click the Firmware icon to bring up the Firmware File dialog box: 3. Click Browse; navigate to the directory that the new firmware file is in and select the file.

  • Page 85: Backup

    4. Administration Backup The Backup section of the page gives you the ability to back up the KN1000’s configuration and user profile information. To perform a backup, do the following: 1. (Optional) In the Password field, key in a password for the file.

  • Page 86: Restore

    Backed up User Account and Configuration information can be restored with the Restore section of the page. Information currently configured on the KN1000 will be replaced with the information that you restore. To restore a previous backup, do the following: 1.

  • Page 87: Chapter 5. The Winclient Viewer

    Chapter 5 The WinClient Viewer Starting Up The WinClient Viewer is only available when you log in using the Microsoft Internet Explorer (IE) browser. After you log in (see Logging In, page 19), click the Open Windows Client link on the Remote Console Preview panel. Note: The links that appear below the Refresh button depend on the browser you are using, and your User Preferences Viewer choice.

  • Page 88: Navigation

    KN1000 User Manual A second or two after you click the Open Windows Client link, the remote server’s display appears as a window on your desktop: Navigation You can work on the remote system via the screen display on your monitor just as if it were your local system.

  • Page 89: The Winclient Control Panel

    Š If the User Info function has been enabled under Control Panel Configuration (see User Info, page 105), the total number of users currently logged into the KN1000 displays in the center of the upper text row. Š Right clicking in the text row area brings up a menu that allows you to select options for the Screen Mode, Zoom, Mouse Pointer type, Mouse Sync Mode and Macro List.
  • Page 90 KN1000 User Manual...

  • Page 91: Control Panel Functions

    5. The WinClient Viewer Control Panel Functions The Control Panel functions are described in the table below. Note: Clicking the T button at the top right of the dialog boxes that appear for the control panel functions brings up a slider to adjust the transparency of the dialog box.
  • Page 92 (see the Macros icon in the table above, and the Macros section on page 80). Macro List Click to power on/off the server connected to the KN1000’s built-in power switch inlet/outlet ports. See Managing Power, page 25 for further details.
  • Page 93 5. The WinClient Viewer Icon Function These icons show the Num Lock, Caps Lock, and Scroll Lock status of the remote computer. Š When the lock state is On, the LED is bright green and the lock hasp is closed. Š...

  • Page 94: Macros

    KN1000 User Manual Macros The Macros icon provides access to three functions found in the Macros dialog box: Hotkeys, User Macros, and System Macros. Each of these functions is described in the following sections. Hotkeys Various actions, corresponding to clicking the Control Panel icons, can be accomplished directly from the keyboard with hotkeys.
  • Page 95 5. The WinClient Viewer An explanation of the Hotkey actions is given in the table below: Action Explanation Exit remote location Exits the remote view and goes back to the web browser Main Page. This is equivalent to clicking the Exit icon on the Control Panel.
  • Page 96 KN1000 User Manual User Macros User Macros are used to perform specific actions on the remote server. To create the macro, do the following: 1. Select the User Macros radio button, then click Add. 2. In the dialog box that comes up, replace the “New Macro” text with a...
  • Page 97 5. The WinClient Viewer 3. Click Record. The dialog box disappears, and a small panel appears at the top left of the screen: 4. Press the keys for the macro. Š To pause macro recording, click Pause. To resume, click Pause again. Š...
  • Page 98 KN1000 User Manual 5. If you haven’t brought up the Show dialog, click Done when you have finished recording your macro. You return to the Macros dialog box with your system macro key presses displayed in the Macro column: 6. If you want to change any of the keystrokes, select the macro and click Edit.
  • Page 99 5. The WinClient Viewer After creating your macros, you can run them in any of three ways: 1. By using the hotkey (if one was assigned). 2. By opening the Macro List on the Control Panel and clicking the one you want (see Macro List, page 78).

  • Page 100: System Macros

    KN1000 User Manual Search Search, at the bottom of the dialog box, lets you filter the list of macros that appear in the large upper panel for you to play or edit. Click a radio button to choose whether you want to search by name or by key; key in a string for the search;...
  • Page 101 5. The WinClient Viewer 3. Click Record. The dialog box disappears, and a small panel appears at the top left of the screen: 4. Press the keys for the macro. Š To pause macro recording, click Pause. To resume, click Pause again. Š...
  • Page 102 Once the system macros have been created, you can choose to run any one them upon logging out of the KN1000 (see Exit Macro, page 24, for details). Note: 1. Information about the Search function is given on page 86.

  • Page 103: Video Settings

    5. The WinClient Viewer Video Settings The Video Settings dialog box allows you to adjust the placement and picture quality of the remote screen display on your monitor. The meanings of the adjustment options are given in the table below: Option Usage Screen Position...
  • Page 104 The KN1000 can redraw the screen every 1 to 99 seconds, eliminating unwanted artifacts from the screen. Select Enable Refresh and enter a number from 1 through 99. The KN1000 will redraw the screen at the interval you specify. This feature is disabled by default.
  • Page 105 5. The WinClient Viewer Gamma Adjustment If it is necessary to correct the gamma level for the remote video display, use the Gamma function of the Video Adjustment dialog box. Š Under Basic configuration, there are ten preset and four user-defined levels to choose from.

  • Page 106: The Message Board

    KN1000 User Manual The Message Board To alleviate the possibility of access conflicts resulting from multiple user logins, the KN1000 provides a message board that allows users to communicate with each other: The Button Bar The buttons on the Button Bar are toggles. Their actions are described in the...

  • Page 107: Message Display Panel

    5. The WinClient Viewer Message Display Panel Messages that users post to the board - as well as system messages - display in this panel. If you disable Chat, however, messages that get posted to the board won't appear. Compose Panel Key in the messages that you want to post to the board in this panel.

  • Page 108: Virtual Media

    Windows Vista / 7 Windows Vista/7 users who want to use the KN1000’s Virtual Media feature should be logged into their browser as an administrator. To do so, right click on your browser name and select “Run as administrator’, as shown below:...
  • Page 109 5. The WinClient Viewer Virtual Media Redirection To implement the virtual media redirection feature, do the following: 1. Click the Virtual Media icon to bring up the Virtual Media dialog box: 2. Click Add; then select the media source. Depending on your selection, additional dialog boxes appear enabling you to select the drive, file, folder, or removable disk you desire.
  • Page 110 KN1000 User Manual Note: 1. If a redirected device cannot be written to, or if a user does not have write permissions, it appears in gray and cannot be selected. 2. See Virtual Media Support, page 173, for a list of supported virtual media types.
  • Page 111 5. The WinClient Viewer Files that you save to the redirected media, will actually be saved on your local system. Files that you drag from the redirected media will actually come from your local system. 5. To end the redirection, bring up the Control Panel and click on the Virtual Media icon.
  • Page 112 KN1000 User Manual Smart Card Reader The smart card reader function allows a reader plugged into a local client computer’s USB port to be redirected, and appear as if it were plugged into the remote server. One purpose of smart cards (Common Access Cards, for example), is to allow authentication to the remote server from the local client.

  • Page 113: Zoom

    5. The WinClient Viewer Zoom The Zoom icon controls the zoom factor for the remote view window. Settings are as follows: Setting Description 100% Sizes and displays the remote view window at 100%. Sizes and displays the remote view window at 75%. Sizes and displays the remote view window at 50%.

  • Page 114: The On-Screen Keyboard

    KN1000 User Manual The On-Screen Keyboard The KN1000 supports an on-screen keyboard, available in multiple languages, with all the standard keys for each supported language. Click this icon to pop up the on-screen keyboard: One of the major advantages of the on-screen keyboard is that if the keyboard languages of the remote and local systems aren’t the same, you don’t have to...
  • Page 115 5. The WinClient Viewer To display/hide the expanded keyboard keys, click the arrow to the right of the language list arrow.

  • Page 116: Mouse Pointer Type

    KN1000 User Manual Mouse Pointer Type The KN1000 offers a number of mouse pointer options when working in the remote display. Click this icon to select the type that you would like to work with: Note: The icon on the Control Panel changes to match your choice.

  • Page 117: Manual Mouse Synchronization

    5. The WinClient Viewer Mac and Linux Considerations Š For Mac systems, there is a second DynaSync setting to choose from. If the default synchronization result is not satisfactory, you can try the Mac 2 setting. To select Mac 2, right click in the text area of the Control Panel and select Mouse Sync Mode Automatic for Mac 2: Š...

  • Page 118: Control Panel Configuration

    KN1000 User Manual Control Panel Configuration Clicking the Control Panel icon brings up a dialog box that allows you to configure the items that appear on the Control Panel, as well as its graphical settings: The dialog box is organized into six main sections as described in the table,...
  • Page 119 User Info If User Info is enabled, the total number of users logged into the KN1000 displays in the center of the upper text row of the Control Panel (See the Control Panel diagram on page 75 for an example.) Snapshot These settings let the user configure the KN1000’s screen capture...
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  • Page 121: Chapter 6. The Javaclient Viewer

    Chapter 6 The JavaClient Viewer Introduction The JavaClient Viewer makes the KN1000 accessible to all platforms that have the Java Runtime Environment (JRE) installed. (See System Requirements, page 6, for the required JRE version.) The JRE is available for free download from the Java web site (http://java.com).

  • Page 122: Navigation

    KN1000 User Manual A second or two after you click the Open Java Applet (or Open Viewer) link, the remote server’s display appears as a window on your desktop: Navigation You can work on the remote system via the screen display on your monitor just as if it were your local system.

  • Page 123: The Javaclient Control Panel

    Š If the User Info function has been enabled under Control Panel Configuration (see User Info, page 105), the total number of users currently logged into the KN1000 displays in the center of the upper text row. Š Right clicking in the text row area brings up a menu that allows you to select options for the Zoom, Mouse Pointer type, and Mouse Sync Mode.
  • Page 124 KN1000 User Manual...

  • Page 125: Control Panel Functions

    6. The JavaClient Viewer Control Panel Functions The Control Panel functions are described in the table below: Icon Function This is a toggle. Click to make the Control Panel persistent – i.e., it always displays on top of other screen elements. Click again to have it display normally.
  • Page 126 Macros dialog box (see the Macros icon in the table above, and the Macros section on page 113). Click to power on/off the server connected to the KN1000’s built-in power switch inlet/outlet ports. See Managing Power, page 25 for further details.

  • Page 127: Macros

    6. The JavaClient Viewer Macros The Macros icon provides access to three functions found in the Macros dialog box: Hotkeys, User Macros, and System Macros. Each of these functions is described in the following sections. Hotkeys Various actions related to manipulating the remote server can be accomplished with hotkeys.

  • Page 128: System Macros

    KN1000 User Manual User Macros User Macros are used to perform specific actions on the remote server. To create the macro, do the following: 1. Select the User Macros radio button, then click Add. User Macro operation is the same under the JavaClient as it is under the WinClient.

  • Page 129: Search

    6. The JavaClient Viewer Search Search allows you to find previously created macros and have them listed in the large upper panel for you to play or edit. The Search operation is the same under the JavaClient as it is under the WinClient.

  • Page 130: Message Board

    KN1000 User Manual Message Board The KN1000 supports multiple user logins, which can possibly give rise to access conflicts. To alleviate this problem, a message board feature, similar to an internet chat program, allows users to communicate with each other: The buttons on the Button Bar are toggles.
  • Page 131 6. The JavaClient Viewer Š The names of all the logged in users appear in the User List panel. Š Select the users that you want to post to before sending your message. Users that aren’t selected won’t see the message. Š...

  • Page 132: Virtual Media

    KN1000 User Manual Virtual Media The Virtual Media feature allows a folder or image file on a local client computer to appear and act as if it were installed on the remote server. Virtual Media also supports a smart card reader function that allows a reader plugged into a local client computer to appear as if it were plugged into the remote server.

  • Page 133: The On-Screen Keyboard

    WinClient. See The On-Screen Keyboard, page 100, for details. Mouse Pointer Type The KN1000 offers a number of mouse pointer options when working in the remote display. Click this icon to select the type that you would like to work with:...

  • Page 134: Mouse Dynasync Mode

    KN1000 User Manual Mouse DynaSync Mode Clicking this icon selects whether synchronization of the local and remote mouse pointers is accomplished either automatically or manually. DynaSync operation is the same under the JavaClient as it is under the WinClient. See Mouse DynaSync Mode, page 102, for details.

  • Page 135: Chapter 7 The Log File

    The Log File The Log File Screen The KN1000 logs all the events that take place on it. Following a reset, it writes them to a log file, which is a searchable database. To view the contents of the log file, click the Log icon at the center left of the page. A screen similar to the one below appears: A maximum of 512 events are kept in the log file.
  • Page 136 KN1000 User Manual This Page Intentionally Left Blank...

  • Page 137: Chapter 8. The Log Server

    The Log Server The Log Server is a Windows-based administrative utility that records all the events that take place on selected KN1000 units and writes them to a searchable database. This chapter describes how to install and configure the Log Server.

  • Page 138: Starting Up

    The screen is divided into three components: Š A Menu Bar at the top Š A panel that will contain a list of KN1000 units in the middle (see The Log Server Main Screen, page 129, for details). Š A panel that will contain an Events List at the bottom...

  • Page 139: The Menu Bar

    KN1000 units from the list. Š To add a KN1000 to the KN1000 List, click Add. Š To edit or delete a listed KN1000, first select the one you want in the KN1000 List window, then open this menu and click Edit or Delete.

  • Page 140: Events

    Explanation Address This can either be the IP address of the KN1000 or its DNS name (if the network administrator has assigned it a DNS name). Key in the value specified for the KN1000 in the ANMS settings (see ANMS, page 40).

  • Page 141: Maintenance

    Server List KN1000 units are listed according to their IP address. Select the unit that you want to perform the search on from this list. You can select more than one unit for the search. If no units are selected, the search is performed on all of them.

  • Page 142: Options

    KN1000 User Manual Options Network Retry allows you to set the number of seconds that the Log Server should wait before attempting to connect if the previous attempt to connect failed. When you click this item, a dialog box, similar to the one below appears: Key in the number of seconds, then click OK to finish.

  • Page 143: The Log Server Main Screen

    Overview The Log Server Main Screen is divided into two main panels. Š The upper (List) panel lists the KN1000 units that have been selected for the Log Server to track (see Configure, page 125). Š The lower (Event) panel displays the log events for the currently selected KN1000 (the highlighted one - if there are more than one).

  • Page 144: The List Panel

    Recording Determines whether the Log Server records log events for this KN1000 or not. If the Recording check box is checked, the field displays Recording, and log events are recorded. If the Recording check box is not checked, the field displays Paused, and log events are not recorded.

  • Page 145: Chapter 9. Ap Operation

    2. Run the program and follow along with the installation dialog boxes. When the installation completes, an icon – KN1000 WinClient – is placed on your desktop and a program entry is made in the Windows Start menu:...

  • Page 146: Starting Up

    (Continued from previous page.) Starting Up To connect to the KN1000, either click its icon on the desktop or click its entry on the Start menu. If this is the first time that you are running the utility, a dialog box appears requesting you to input your serial number.

  • Page 147: The Windows Client Connection Screen

    Server This area is used when you want to connect to a KN1000 at a remote location. If the IP address that appears isn’t the one you want, or if there is no entry at all, key in the IP address you want.

  • Page 148: Logging In

    KN1000 User Manual Logging In Once the KN1000 connects to the unit you specified, a login window appears: Provide a valid Username and Password, then Click OK to continue. Note: The default Username is administrator; the default Password is password. For security, we strongly recommend that you change these to something unique (see User Management, page 140, for details).
  • Page 149 Remote View In some cases, administrator’s do not wish to have users connect to the KN1000 with a browser. Remote View solves this problem. It opens a window on the user’s desktop containing the remote server’s display that is the same as the one that appears with the browser-based Windows client.

  • Page 150: The Administrator Utility

    KN1000 User Manual The Administrator Utility The Administrator Utility appears as a tabbed notebook. Each tab represents a different administrative function. A description of the functions and how to configure their settings is provided in the sections that follow. Device Information The Settings notebook opens with the Device Info page displayed: This page is essentially the same as the browser-based version.

  • Page 151: Network

    9. AP Operation Network This page is used to specify the KN1000's network environment. This page is essentially the same as the browser-based version. See Network, page 37, for details.

  • Page 152: Anms

    KN1000 User Manual ANMS The Advanced Network Management Settings dialog box allows you to set up login authorization management from a external sources. The settings on this page are essentially the same as that of the browser-based version. See ANMS, page 40, for details.

  • Page 153: Security

    9. AP Operation Security The Security page is used to control access to the KN1000. The settings on this page are essentially the same as that of the browser-based version. See Security, page 48, for details.

  • Page 154: User Management

    KN1000 User Manual User Management This page is used to set up and manage user profiles. It defines the access rights of each user. Up to 64 user profiles can be established The settings on this page are essentially the same as that of the browser-based...

  • Page 155: Console Management

    9. AP Operation Console Management This page is used to set up the operating parameters for the KN1000's RS-232 (serial) port. Serial Console The settings on this page are essentially the same as that of the browser-based version. See Serial Console, page 59, for details.
  • Page 156 KN1000 User Manual OOBC The settings on this page are essentially the same as that of the browser-based version. See OOBC, page 62, for details.

  • Page 157: Customization

    9. AP Operation Customization This page allows the Administrator to upgrade the firmware and to set to set Timeout, Login failure, and Working mode parameters. The settings on this page are essentially the same as that of the browser-based version. See Customization, page 66, for details.

  • Page 158: Date/Time

    KN1000 User Manual Date/Time This page sets the KN1000 time parameters: The settings on this page are essentially the same as that of the browser-based version. See Date/Time, page 68, for details.

  • Page 159: Maintenance

    9. AP Operation Maintenance This page allows the Administrator to upgrade the KN1000’s firmware, and to backup and restore the KN1000’s configuration settings and user profile information. The settings on this page are essentially the same as that of the browser-based...

  • Page 160: The Java Client Ap

    Note: If this is the first time that you are running the program a dialog box appears requesting you to input your serial number. The serial number can be found on the KN1000's CD case. Key in the serial number - 5 characters per box - then click OK to bring up the KN1000 Connection Screen.

  • Page 161: The Java Client Connection Screen

    9. AP Operation The Java Client Connection Screen To connect to the KN1000 1. Key in its IP address in the Server field. 2. If the port number shown isn’t correct, key in the correct number. 3. Click Connect. Logging In...
  • Page 162 KN1000 User Manual After you have successfully logged in, the Connection screen reappears – this time with 5 active buttons: These function the same way as the ones described in the Windows Client AP section. See page 135 for details.

  • Page 163: Appendix

    Appendix Safety Instructions General Š Read all of these instructions. Save them for future reference. Š Follow all warnings and instructions marked on the device. Š Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
  • Page 164 KN1000 User Manual extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes. Š To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or un-interruptible power supply (UPS).

  • Page 165: Rack Mounting

    Rack Mounting Š Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.

  • Page 166: Technical Support

    KN1000 User Manual Technical Support International Š For online technical support – including troubleshooting, documentation, and software updates: http://support.aten.com Š For telephone support, see Telephone Support, page iii. North America Email Support support@aten-usa.com Online Troubleshooting http://www.aten-usa.com/support Technical Documentation Support Software Updates...

  • Page 167: Ip Address Determination

    If you are an administrator logging in for the first time, you need to access the KN1000 in order to give it an IP address that users can connect to. There are three methods to choose from. In each case, your computer must be on the same network segment as the KN1000.

  • Page 168: Browser

    2. Specify the switch's default IP address (192.168.0.60) in your browser, and you will be able to connect. 3. Assign a fixed IP address for the KN1000 that is suitable for the network segment that it resides on. 4. After you log out, reset your computer's IP address to its original value.

  • Page 169: Ipv6

    At power on, the KN1000 is automatically configured with a Link Local IPv6 Address (for example, fe80::210:74ff:fe61:1ef). To find out what the Link Local IPv6 Address is, log in with the KN1000’s IPv4 address and click the Device Information icon. The address is displayed at the bottom of the Device Information page (see page 36).

  • Page 170: Ipv6 Stateless Autoconfiguration

    KN1000 User Manual IPv6 Stateless Autoconfiguration If the KN1000’s network environment contains a device (such as a router) that supports the IPv6 Stateless Autoconfiguration function, the KN1000 can obtain its prefix information from that device in order to generate its IPv6 address.

  • Page 171: Port Forwarding

    For example, if the KN1000 connected to a particular router has an IP address of 192.168.1.180, you would log into your router’s setup program and access the Port Forwarding (sometimes referred to as Virtual Server) configuration page.

  • Page 172: Keyboard Emulation

    KN1000 User Manual Keyboard Emulation The PC compatible (101/104 key) keyboard can emulate the functions of the Sun and Mac keyboards. The emulation mappings are listed in the table below. PC Keyboard Sun Keyboard PC Keyboard Mac Keyboard [Ctrl] [T]...

  • Page 173: Ppp Modem Operation

    PPP Modem Operation Basic Setup In addition to the browser and AP methods, the KN1000 can also be accessed through its RS-232 port using a PPP dial-in connection, as follows: 1. Set up your hardware configuration to match the diagram, below:...

  • Page 174: Connection Setup Example (Windows Xp)

    KN1000 User Manual Connection Setup Example (Windows XP) To set up a dial-in connection to the KN1000 under Windows XP, do the following: 1. From the Start menu, select Control Panel Network Connections Create a New Connection. 2. When the Welcome to the New Connection Wizard dialog box appears, click Next to move on.

  • Page 175: Trusted Certificates

    Trusted Certificates Overview When you try to log in to the device from your browser, a Security Alert message appears to inform you that the device’s certificate is not trusted, and asks if you want to proceed. The certificate can be trusted, but the alert is triggered because the certificate’s name is not found on Microsoft’s list of Trusted Authorities.

  • Page 176: Installing The Certificate

    KN1000 User Manual Installing the Certificate To install the certificate, do the following: 9. In the Security Alert dialog box, click View Certificate. The Certificate Information dialog box appears: Note: There is a red and white X logo over the certificate to indicate that it is not trusted.

  • Page 177: Certificate Trusted

    13. Next, click Finish to complete the installation; then click OK to close the dialog box. Certificate Trusted The certificate is now trusted: When you click View Certificate, you can see that the red and white X logo is no longer present – further indication that the certificate is trusted:...
  • Page 178 Mismatch Considerations If the site name or IP address used for generating the certificate no longer matches the current address of the KN1000 a mismatch warning occurs: You can click Yes to go on, or you can disable mismatch checking.

  • Page 179: Self-Signed Private Certificates

    Self-Signed Private Certificates If you wish to create your own self-signed encryption key and certificate, a free utility – openssl.exe – is available for download over the web at www.openssl.org. To create your private key and certificate do the following: 1.

  • Page 180: Troubleshooting

    Erratic operation The KN1000 needs to be started before the KVM switch 1. If the KN1000 is connected to a KVM switch, make sure to power it on before powering on the switch. 2. If the KVM switch was started before the KN1000, reset or restart the KVM switch.

  • Page 181: Windows

    (windows.ocx) that some antivirus programs mistakenly see trojan after I access the as a virus or trojan. We have tested our firmware extensively KN1000 with my browser and found no evidence of a virus or trojan. You can add the and then open the plugin to your antivirus program’s White List and use the...

  • Page 182: Java

    KN1000 your computer. 2. Make sure to include the correct login string when you specify the KN1000's IP address. 3. Close the Java Applet, reopen it, and try again. I have installed the latest Java There may be issues with the latest version JRE, but I am having performance because it is so new.

  • Page 183: Sun Systems

    Sun Systems Problem Resolution Video display problems with The display resolution should be set to 1024 x 768: HDB15 interface systems (e.g., Under Text Mode: Sun Blade 1000 servers). 1. Go to OK mode and issue the following com- mands: setenv output-device screen:r1024x768x60 reset-all Under XWindow:...

  • Page 184: Mac Systems

    KN1000 User Manual Mac Systems Problem Resolution The local and remote There are two USB I/O settings for the Mac: Mac 1, and mouse pointers do not Mac 2 (see Customization, page 66). In general, Mac 1 sync. works with older operating system versions, whereas Mac 2 works with the newer ones.

  • Page 185: Additional Mouse Synchronization Procedures

    Additional Mouse Synchronization Procedures If the mouse synchronization procedures mentioned in the manual fail to resolve mouse pointer problems for particular computers, try the following: Windows: Note: In order for the local and remote mice to synchronize, you must use the generic mouse driver supplied with the MS operating system.

  • Page 186: Sun / Linux

    KN1000 User Manual b) Click the Pointer Options tab c) Set the mouse speed to the middle position (6 units in from the left) d) Disable Enhance Pointer Precision 3. Windows ME: Set the mouse speed to the middle position; disable mouse acceleration (click Advanced to get the dialog box for this).

  • Page 187: Supported Kvm Switches

    CS9134 KH1508 KH2516 Note: 1. Some of the KN1000’s features may not be supported, depending on the functionality of the cascaded KVM switch. (For example, some switches do not support virtual media.) 2. Some features found on the cascaded KVM switches may not be supported on the KN1000.

  • Page 188: Administrator Login Failure

    To clear the login information do the following: 1. Power off the KN1000, disconnect the power cord from its inlet, and remove its housing. 2. Use a jumper cap to short the jumper on the mainboard labeled J6.

  • Page 189: Specifications

    Specifications Function Specification Connectors Console 1 x SPHD-18 Male (Yellow) KVM (Computer) 1 x SPHD-18 Female (Yellow) 1 x DB-9 Male (Black) Modem 1 x DB-9 Male (Black) 1 x RJ-45 Female Power Inlet 1 x IEC320 C14 Power Outlet 1 x IEC320 C13 Power 1 x DC Jack...

  • Page 190: About Sphd Connectors

    ALTUSEN warrants this product against defects in material or workmanship for a period of one (1) year from the date of purchase. If this product proves to be defective, contact ALTUSEN's support department for repair or replacement of your unit. ALTUSEN will not issue a refund.
  • Page 191 Index Front view, 10 Rear view, 11 Access Ports, 37 Configuration Account Policy, 51 backup, 71 Administration, 35 restore, 72 ANMS, 40 Console cable, 12 Customization, 66 Console Management, 141 Firmware upgrading, 70 OOBC, 62 Network, 37 serial console, 59 Administration Page Control Panel Date/Time, 68...
  • Page 192 KN1000 User Manual Tick Panel, 130 Log server, 42 Hardware Logging in Setup, 16 AP program, 134, 147 Hotkeys, 80, 113 Browser, 19 Windows Client, 80 Login Invalid login, 21 Login Failures, 52 Installation, 16 Login String, 50 Invalid login, 21...
  • Page 193 Login string, 50 Self-signed certificates, 165 Online Serial Console, 59, 141 Registration, iii Serial number, 146 On-Screen Keyboard, 100, 119 serial number, 132 OOBC, 62, 142 Sessions, 65 Overview, 1 SJ/T 11364-2006, ii SMTP Settings, 41 SNMP Server, 42 Port Access Sun Keyboard Emulation, 158 Sessions, 65 Sun Systems...
  • Page 194 KN1000 User Manual User Management, 57, 140 WinClient, 94 User Notice, iii Virtual Media Support, 173 User Preferences, 33 User Station Filters, 48 WinClient Viewer, 73 Windows Client Video Settings Installation, 131 JavaClient Viewer, 115 Message Board, 92 Windows Client, 89...

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