Troubleshooting; Specification - Drive Medical Envoy Owner's Handbook Manual

8

TROUBLESHOOTING

The troubleshooting guide is also featured on page
1 of the Owner's Handbook.
Problem: Scooter will not switch on
Symptoms:
Batteries not connected
Circuit breaker has tripped
Problem: Scooter will switch on but will not run
Symptoms:
Flat batteries
Charger plugged in
Motor in freewheel mode
Problem: Scooter appears slow
Symptoms:
Flat batteries
Speed setting slow
Problem: Seat moves whilst in use
Symptoms:
Seat not locked in position
Problem: Horn sounds involuntarily / automatically
Symptoms:
The scooter has diagnosed a
fault
If the scooter has diagnosed a fault the battery gauge
LED will flash in sequence or a number of LEDs will
flash. If this occurs, count the number of flashes and
refer to the table below.
1. Low Battery. Charge batteries as soon as
possible.
2. Bad Motor Connection. Check all connections.
3. Battery Short Circuit. Check all connections.
6. Scooter Inhibited. Remove charger from charging
scooter.
7. Wigwag Paddle. Release paddle, switch off the
scooter and restart without pressing the paddle.
8. Controller Fault. Restart scooter with ignition key.
9. Brake Fault. Check the scooter is not in freewheel
mode.
10. Excessive voltage. Check the battery connections.
If any other errors are shown contact your dealer.
Envoy Electric Scooter
Remedy:
Check batteries connected
Push circuit breaker to reset
Remedy:
Recharge battery
Unplug charger from scooter
Push down freewheel lever
Remedy:
Recharge battery
Turn up speed dial
Remedy:
Slowly rotate the seat until it
drops in place and is secure.
Remedy:
Ensure the wigwag paddle is
released and switch the
scooter off and on.
Recharge batteries if error
persists.
9

SPECIFICATION

Model Reference
Dimension
(L x W x H)
Total Weight
Without battery
Propulsion motor
Battery
Charger
Controller
Front Suspension
Rear Suspension
Front Tyre
Rear Tyre
Anti-tip Wheel
Top Speed (Forward)
Climbing angle
Cruising range (see note) 30 miles
Min. turning radius
Ground clearance
Kerb climbing ability
Obstacle climbing ability
Max. load weight
(including goods)
Remark:
Drive Medical reserves the right to modify the
specification if necessary. The final specification is
subject to the individual scooter you purchase from
your dealer.
Note:
The maximum driving distance is based on an ambient
temperature of 20ºC, a 100kg driver, a fully charged
battery and a constant driving speed at 12.8kph/h with
70% battery power discharged. The surface is flat and
even.
Page 14 of 16
Envoy
1210 x 600 x 1020mm
47.5" x 23.5" x 40"
94kg – 100kg (207 – 220lb)
70kg (154lb)
350W / 0.47hp (Envoy 4)
470W / 0.63hp (Envoy 6)
500W / 0.67hp (Envoy 8)
33ah – 50ah 12V x 2
4A 24V
PG S-Drive 70A – 120A
Yes
Yes
260 x 85mm PU tyre
10" x 3.5"
50mm / 2"
4mph / 6.4kph (Envoy 4)
6mph / 9.7kph (Envoy 6)
8mph / 12.8kph (Envoy 8)
8º
1350mm / 53"
65mm
65mm
65mm
160kg (25 stone)
Owner's Handbook (Code: Envoy_IFU Iss 01/13)