To Troubleshoot Ip Telephones - Nortel BCM50 Installation And Configuration Manual

After you have entered all the configuration information, the telephone attempts to connect to the
system. The message
the message changes to
several minutes. Do not disturb the telephone during this time.
When the telephone connects to the server and is ready to use, the display shows the time and date.
The six keys at the top of the display are labelled also.
If you experience problems with IP telephone registration, refer to the section:
telephones".
Notes:
• If the DN record has not yet been configured, as is the case with auto-assigned DNs, you can
make only local calls, until other lines are assigned in the DN record.
• If the telephone has not been registered before, you will receive a
information, as prompted. Refer to
• If the IP address on the BCM50 is changed, the IP telephone may need to be restarted before it
can connect.
• If partial DHCP is used, you must reconfigure the IP Phone since the S1 setting is also the IP
address of the system.

To troubleshoot IP telephones

If the system is not properly configured, several messages can appear.
Table 11 IP telephony display messages
Message
SERVER: NO PORTS LEFT
Invalid Server Address
IP Address conflict
Registration Disabled
SERVER UNREACHABLE.
RESTARTING . . .
NEW SET
Programming note: To see the configuration information for a telephone connected to the
system: When the telephone is not on a call, press the
telephone), followed by the
scrolls through the configuration settings.
Chapter 5 Registering Nortel 20XX IP telephones
Locating Server
appears on the display. If the connection is successful,
Connecting to Server
"Registering the telephone to the system" on page
Description/Solution
The system has run out of ports. This message remains on the display
until a port becomes available and the telephone is powered down then
powered up.To obtain more ports, you may need to install additional
VoIP keycodes. See the Keycode Installation Guide.
The S1 is incorrectly configured with the IP address of a system
network adapter other than the published IP address.
The telephone detected that a device on the network is currently using
the IP address allocated to the telephone.
The Registration on the system is set to OFF.
Check that you have entered the correct Netmask and gateway IP
addresses.
If the settings are correct, contact your system administrator.
The telephone has not been connected to the system before, and must
be registered.
key (next to the
BCM50 IP Telephone Installation and Configuration Guide
after about 15 seconds. Initialization may take
New Set
key (bottom-right corner of the
key). The display automatically
47
"To troubleshoot IP
message. Enter the
44.