Avaya 9630 User Manual
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Avaya 9630 User Manual

One-x deskphone sip
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Avaya one-X
Deskphone SIP for
9630/9630G IP Telephone User Guide
16-601946
Issue 4
November 2009

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Summary of Contents for Avaya 9630

  • Page 1 ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide 16-601946 Issue 4 November 2009...
  • Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://support.avaya.com/ThirdPartyLicense/...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction to the 9630/9630G SIP IP Telephone..........7 Overview................................7 Scrolling and navigation............................9 About icons..............................10 Administrative Messages..........................11 Telephone stand..............................12 Chapter 2: Avaya Menu......................13 Options & Settings............................13 Setting the Phone Screen on calling......................14 Setting the Phone Screen on ringing......................15 Setting redial options..........................15 Configuring call timers..........................16...
  • Page 4 Interrupting a call with a whisper page......................57 Configuring simultaneous ringing for multiple telephones (EC500)..............58 Extending a call to your cell phone (EC500)..................58 Chapter 12: Browser......................61 Navigating Web pages............................61 ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 5 Chapter 14: About Locking and Logging In to and Out of Your Telephone......65 Logging in to your telephone extension......................65 Locking and unlocking your telephone......................65 Logging out of your telephone extension......................66 Index............................67 ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 6 Contents ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 7: Chapter 1: Introduction To The 9630/9630G Sip Ip Telephone

    A telephone with the "G" designation is otherwise identical to its 9630 counterpart in terms of features and functionality. Not all functions and features described in this user guide may be available on your telephone.
  • Page 8 Introduction to the 9630/9630G SIP IP Telephone The following table provides button/feature descriptions for the 9630/9630G SIP telephone. Name Description Message An illuminated red light in the upper-right corner of your phone Waiting Indicator indicates you have voicemail messages waiting. If...

  • Page 9: Scrolling And Navigation

    Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer.

  • Page 10: About Icons

    + on the Volume button. Presence icon signifying this contact is available; the contact whose presence is indicated is registered (logged in) and that phone is in an idle state. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 11: Administrative Messages

    • a text message streaming across the top display line, accompanied by an audible alert, • an audio message broadcasting through the Speaker (or the headset if that device is active), ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 12: Telephone Stand

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 13: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...

  • Page 14: Setting The Phone Screen On Calling

    6. Select Phone Screen on Calling. 7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 15: Setting The Phone Screen On Ringing

    5. Press Select or OK. 6. Select Redial. 7. Press Change or OK or the Right/Left Arrows to toggle between One Number and List. 8. Press Save. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 16: Configuring Call Timers

    You can set your phone to go off-hook on the Speaker or the Headset when you make an on- hook call. If your system administrator has set up auto-answer, incoming calls are also ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 17: Setting Dialing Options

    If your telephone does not display this option, your administrator has not made this feature available. 7. Press Change or OKor the Right/Left Arrows to toggle between On-hook and Editable. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 18: Personalizing Button Labels

    Press More then Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.

  • Page 19: Turning Button Click Sounds On And Off

    1. Press Avaya Menu. 2. Select Options & Settings... 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Error Tones. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 20: Changing The Ring Pattern

    4. Select Screen and Sound Options... 5. Press Select or OK. 6. Select Background Logo. 7. Press Change or OK or use the Right/Left arrows to change the logo. 8. Press Save. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 21: Integrating Other Applications With Your Phone

    5 will cause a reminder/popup to appear five minutes before the start time of appointment. Setting the value to 0 minutes will cause the reminder to be ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 22: Turning Automatic Gain Control On Or Off

    8. Select the device (Handset, Headset, or Speaker) for which you want to turn AGC on or off. 9. Press Change or OK or use the Right/Left arrows to turn AGC on or off. 10. Press Save. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 23: Changing The Language

    6. Select Time Format. 7. Press Select or OK. 8. Press Change or OK or use the Right/Left arrows to change the time format. 9. Press Select or OK. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 24: Setting Up Speed Dialing

    6. To add a favorite contact, select an assignment line and press the Contacts softkey. To add a favorite feature, select an assignment line and press the Features softkey. 7. Scroll to the contact/feature you want and press Select or OK. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 25: Changing The Skin

    5. Press Select or OK. 6. Select Skin. 7. Press Change or OK or use the Right/Left arrows to select the skin you want. 8. Press Select or OK. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 26 Avaya Menu ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 27: Chapter 3: Answering A Call

    Setting the Phone Screen on ringing on page 15. Sending an incoming call to voice mail Press To Vmail to send an incoming call directly to voicemail. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 28: Ignoring An Incoming Call

    When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 29: Transferring A Call

    Unanswered transfers may be returned to your telephone as a recalled transfer. In this case, you hear a priority ring and see the display message Return next to the call. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 30 Answering a call ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 31: Chapter 4: Making A Call

    Speaker and displays “Emergency Call in Progress”. 3. To end the emergency call, press the End Call softkey or press the Speaker button. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 32: Redialing A Number

    Technology or the Help Desk as Autodial numbers, so you can dial them with one touch. 1. From the Phone screen, scroll right twice to display the System Numbers menu. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 33: Making A Call Using Edit Dialing

    Calling a person from the contacts list 1. Press the Contacts button. 2. Select the person or number you want to call. 3. Press Call or OK. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 34: Calling A Person From The Call Log

    6. Enter the person's full or partial last name. 7. Press Search or the OK button to start searching the directory. 8. When the person you want displays, press Call to call the person. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 35: Chapter 5: Forwarding Calls

    2. Select Call Fwd. 3. Enter the number to which you want to forward your calls. After you enter the forwarding number, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 36: Turning Off Call Forwarding

    2. Press Select or OK to turn call fowarding off or to turn it on if it is already off. When you turn off the Call Forwarding feature, you hear a confirmation tone. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 37: Chapter 6: Conference Calls

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join or Conf to add the person to the conference call. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 38: Putting A Conference Call On Hold

    When you put a conference call on hold, the other parties can still talk to each other. 1. Press Hold during a conference call. 2. Press Resume or OK to resume the conference call. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 39: Chapter 7: Bridged Call Appearances

    When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using. If ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 40: Excluding Others From Bridging Onto Your Call

    Features menu. 2. If necessary, scroll down to Transfer to Voice Mail. 3. Press OK or Enter to transfer the bridged call to its respective voice mail system. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 41: Chapter 8: Contacts

    3. Press Call to call the person or press More then Edit to edit contact information. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 42: Viewing A Contact's Details

    Bksp to remove the character to the left of the cursor. f. Press More > Abc to change between upper and lower case letters or to enter numbers. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 43: Editing A Contact

    7. Select the type of number entered (work, mobile, home, handle). If you select handle, provide a value that represents the extension number, an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then determine the contact's presence based on handle icons that appear next to this person's name/number.

  • Page 44: Deleting A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Yes to confirm or No to cancel. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 45: Chapter 9: Call Log

    Viewing Call Log details 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 46: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press More > Clear All to delete all of the entries in the list you are viewing. 4. Press Yes to confirm. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 47: Turning Off Call Logging

    To turn logging of bridged lines on or off, select Log Bridged Calls and press Change or OK. 8. Press Change or OK to turn call logging on or off. 9. Press Save. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 48 Call Log ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 49: Chapter 10: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 50 Getting your messages ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 51: Chapter 11: Features Menu

    “busy indicators” so that you can see whether an extension you cover is idle or busy at a glance. Extensions you can monitor with busy indicators show the word “Busy” next to the extension number. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 52: Assigning Labels To Pre-Assigned (Autodial) Numbers

    Setting up automatic call back When an extension you call is busy, use Automatic Call Back to receive a return call automatically, as soon as that extension is free. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 53: Making An Auto Intercom Call

    1. Press Forward to access the main Forwarding menu. 2. Select CFrwdCall Fwd Busy/No Ans. 3. Enter the number you want to forward your calls to. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 54: Blocking Your Extension From Displaying During Calls

    Blocking your extension from displaying during calls on page 54. 3. Press OK. 4. Enter your extension number. 5. Press Enter or OK to stop calling party number blocking. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 55: Parking A Call

    When your administrator has set up your phone as part of a "pickup group" use the Call Pickup feature to answer any other phone in the group. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 56: Calling Someone In Your Intercom Group

    2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to start the trace. An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates MCT. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 57: Recording A Call

    If the paged user has a display telephone, the paged user can see your caller ID. For example, users A and B are on a call. You have an urgent ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 58: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    This feature is programmed by your system administrator. 1. During an active call, scroll right from the Phone screen to access the Features menu. 2. Select the Extend Call feature. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 59 3. Press OK to send the call to your cell phone. 4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 60 Features menu ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 61: Chapter 12: Browser

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.

  • Page 62: About Web Browser Icons And Labels

    Click to dial link. Scroll to this icon and press OK to dial the telephone number with which it is associated. Web site link. Scroll to this icon and press OK to access the URI/URL it represents. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 63: Chapter 13: Limited Access During Failover

    • Once the transition to a new server has occurred, bridged call appearances are available. Despite a "Log Bridged Calls" option setting of yes, bridged calls are not ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 64 • If your phone operates under the latest software (Release 2.5 or greater), changes to Avaya (A) Menu options can be made/saved. Note that any new or changed settings for these options may not become effective until the phone transitions to the alternate server or fails back to its original server.

  • Page 65: Chapter 14: About Locking And Logging In To And Out Of Your Telephone

    When locked, a padlock symbol displays and the only actions you can take are to receive calls, make an emergency call, or unlock the phone. Locking your phone ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 66: Logging Out Of Your Telephone Extension

    4. Press Log Out to confirm. Your contacts, speed dial settings, favorites, and Autodial numbers are saved during logout and are available the next time you log in to your extension. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

  • Page 67: Index

    ............personalizing ............presence .............. Button module, adjusting brightness or contrast ..coverage ..............Calendar, preferences ..........Calendar, setup ............Dial intercom call ............call ................™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 68 ............Handset ..............Headset ..............hold conference calls ........... On-hook dialing ............Options & Settings about ..............Icons call logging ............Web browser ............changing language ..........™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 69 Voice Mail, transferring bridged call to ....... voicemail recording a call ............logging in .............. redial ................redial options Web page setting ..............navigating ............. Whisper page ............. ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...
  • Page 70 Index ™ Avaya one-X Deskphone SIP for 9630/9630G IP Telephone User Guide November 2009...

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9630g deskphone edition

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