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Appendix A - Troubleshooting
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Problem 2:
Some applications do not run properly when using the Wireless
Router.
The Wireless Router processes the data passing through it, so it is
Solution 2:
not transparent.
Use the Special Applications feature to allow the use of Internet
applications which do not function correctly.
If this does solve the problem you can use the DMZ function. This
should work with almost every application, but:
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Wireless Access
Problem 1:
My PC can't locate the Wireless Access Point.
Solution 1:
Check the following.
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Problem 2:
Wireless connection speed is very slow.
The wireless system will connect at the highest possible speed,
Solution 2:
depending on the distance and the environment. To obtain the high-
est possible connection speed, you can experiment with the
following:
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If the Wireless Router is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working cor-
rectly.
It is a security risk, since the firewall is disabled.
Only one (1) PC can use this feature.
Your PC is set to Infrastructure Mode. (Access Points are always
in Infrastructure Mode)
The SSID on your PC and the Wireless Access Point are the
same.
Remember that the SSID is case-sensitive. So, for example
"Workgroup" does NOT match "workgroup".
Both your PC and the Wireless Router must have the same
setting for WEP. The default setting for the Wireless Router is
disabled, so your wireless station should also have WEP dis-
abled.
If WEP is enabled on the Wireless Router, your PC must have
WEP enabled, and the key must match.
If the Wireless Router's Wireless screen is set to Allow LAN
access to selected Wireless Stations only, then each of your
Wireless stations must have been selected, or access will be
blocked.
To see if radio interference is causing a problem, see if connec-
tion is possible when close to the Wireless Router.
Remember that the connection range can be as little as 100 feet
in poor environments.
Wireless Router location.
Try adjusting the location and orientation of the Wireless Router.
Wireless Channel
If interference is the problem, changing to another channel may
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