Warranty - Dimplex RWF-DG Owner's Manual

Warranty

Products to which this limited warranty applies
This limited warranty applies to the following models of your
newly purchased Dimplex electric fireplace RWF-Dg and
to newly purchased Dimplex fireplace surrounds (mantels)
and trims. This limited warranty applies only to purchases
made in any province of Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in any of the 50 States
of the USA (and the District of Columbia) except for hawaii
and Alaska. This limited warranty applies to the original
purchaser of the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited warranty and are
the sole responsibility of the owner/purchaser. Products
purchased in Yukon Territory, Nunavut, Northwest Territories,
hawaii, or Alaska are not covered by this limited warranty.
Products purchased in these States, provinces, or territories
are sold AS IS without warranty or condition of any kind
(including, without limitation, any implied warranties or
conditions of merchantability or fitness for a particular
purpose) and the entire risk of as to the quality and
performance of the products is with the purchaser, and in the
event of a defect the purchaser assumes the entire cost of
all necessary servicing or repair.
What this limited warranty covers and for how long
Products, other than fireplace surrounds (mantels) and
trims, covered by this limited warranty have been tested and
inspected prior to shipment and, subject to the provisions
of this warranty, Dimplex warrants such products to be free
from defects in material and workmanship for a period of 1
year from the date of the first purchase of such products.
Dimplex fireplace surrounds (mantels) and trims covered by
this limited warranty have been tested and inspected prior
to shipment and, subject to the provisions of this warranty,
Dimplex warrants such products to be free from defects in
material and workmanship for a period of 1 year from the
date of first purchase of such products.
The limited 1 year warranty period for products other than
fireplace surrounds (mantels) and trims and the limited
1 year warranty period for fireplace surrounds (mantels)
and trims also applies to any implied warranties that may
exist under applicable law. Some jurisdictions do not allow
limitations on how long an implied warranty lasts, so the
above limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have
been repaired (except by Dimplex or its authorized service
representatives) or otherwise altered. This limited warranty
does further not apply to defects resulting from misuse,
abuse, accident, neglect, incorrect installation, improper
maintenance or handling, or operation with an incorrect
power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex
Technical Service by contacting Dimplex at 1-888-DIMPLEX
(1-888-346-7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers available when calling.
Limited warranty service requires a proof of purchase of the
product.
What Dimplex will do in the event of a defect?
In the event a product or part covered by this limited
warranty is proven to be defective in material or
workmanship during (i) the 1 year limited warranty period for
products other than fireplace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for surrounds
(mantels) and trims, you have the following rights:
• Dimplex will in its sole discretion either repair or replace
such defective product or part without charge. If Dimplex
is unable to repair or replace such product or part, or if
repair or replacement is not commercially practicable or
cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for
such product or part.
• Limited warranty service will be performed solely by
dealers or service agents of Dimplex authorized to
provide limited warranty services.
• For products other than surrounds (mantels) and trims,
this 1 year limited warranty entitles the purchaser to on-
site or in-home warranty services. Accordingly, Dimplex
will be responsible for all labour and transportation
associated with repairing or replacing the product or
part except as follows: (i) charges which may be levied
for travel costs incurred to travel to the purchaser's site
where the product is located if the purchaser's site is
beyond 30 miles (48 km) from the closest service depot of
Dimplex's dealer or service agent; and (ii) the purchaser
is solely responsible for providing clear access to all
serviceable parts of the product.
• For surrounds (mantels) and trims, this 1 year limited
warranty does not entitle the purchaser to on-site or in-
house warranty services. The purchaser is responsible
for removal and transportation of the surrounds (mantels)
and trims (and any repaired or replacement product
or part) to and from the authorized dealer's or service
agent's place of business. On-site or in-home services
for surrounds (mantels) and trims may be performed
at the purchaser's specific request and expense at
Dimplex's then-current rates for such services. Dimplex
will not be responsible for, and this limited warranty shall
not include, any expense incurred for installation or
removal of the surrounds (mantels) or trims or any part
thereof (or any replacement product or part) including,
without limitation, all shipping costs and transportation
costs to and from the authorized dealer's or service
agent's place of business and all labour costs. Such
costs shall be the purchaser's responsibility.
What Dimplex and its dealers and service agents are also
not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS DIRECTORS,
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