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Chapter 4 Troubleshooting the Installation
Troubleshooting for Telephony Installations
Common Troubleshooting Suggestions
The modem does not register a cable connection
The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a
different cable, your wireless home gateway will not function properly. Contact your
service provider to determine whether you are using the correct cable.
There is no dial tone when I lift the telephone handset
Your telephone wiring may be connected to the wrong RJ-11 port on the wireless
home gateway. The wireless home gateway has two telephone ports. Verify that
you are connected to the correct telephone port.
There may be a problem with your telephone set. Use a different telephone set
and listen to hear dial tone.
There may be a problem with your home telephone wiring. Use a telephone and
connect directly to the same RJ-11 port on the back of the unit. If the dial tone is
working here but does not work at other locations in the home, a professional
may need to diagnose and repair a problem with your telephone wiring.
Verify that the phone company has removed the previous telephone service from
your home telephone wiring.
Your telephone service may not be enabled from your cable telephony service
provider. Contact your cable telephony service provider for more information.
Frequently Asked Questions
Q. What if I don't subscribe to telephone service from my cable operator, can I
still use the wireless home gateway to make and receive phone calls?
A. No. Telephone service is enabled for each telephone port on the wireless home
gateway by the cable telephony service provider. Contact your cable telephony
service provider to get telephone service through the wireless home gateway.
Q. How do I arrange for installation?
A. Professional installation from your cable telephony service provider may be
provided. A professional installer can connect the telephone service to your existing
telephone wiring in your home or install new wiring if needed. Professional
installation also ensures proper cable connection to the modem and to your PC, and
ensures proper configuration of all hardware and software settings. Contact your
cable telephony service provider for more information about installation.
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Table of Contents
Troubleshooting
