Cisco EPC2434 User Manual
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Cisco EPC2434 User Manual

Cisco EPC2434 User Manual

Voip wireless home gateway
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Download this manual See also: Operation & Installation Manual
August 2006
Model EPC2434 VoIP Wireless Home
Gateway User's Guide
In This Document
IMPORTANT SAFETY INFORMATION ............................................................... 3
Introduction ................................................................................................................ 9
What's In the Carton? .............................................................................................. 11
Front Panel Description ........................................................................................... 12
Back Panel Description ............................................................................................ 13
What Are the System Requirements for Internet Service? ................................. 16
How Do I Connect My Devices to Use the Internet? ........................................... 18
How Do I Configure TCP/IP Protocol? ................................................................ 20
How Do I Install USB Drivers? ............................................................................... 23
How Do I Select and Place Ethernet Network Devices? ..................................... 26
How Do I Connect Ethernet Network Devices? .................................................. 27
What Are the Requirements for USB Network Devices? ................................... 29
How Do I Select and Place USB Network Devices? ............................................ 30
How Do I Connect USB Network Devices? .......................................................... 31
How Do I Troubleshoot My Internet Service Installation? ................................. 33
How Do I Select and Place Wireless Network Devices? ..................................... 37
How Do I Install Wireless Network Devices? ...................................................... 38
What Are the Requirements for Telephone Service? .......................................... 42
How Do I Install the Modem for Telephone Service? ......................................... 43

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  • Page 1: Table Of Contents

    August 2006 Model EPC2434 VoIP Wireless Home Gateway User's Guide In This Document  IMPORTANT SAFETY INFORMATION ............... 3  Introduction ........................ 9  What's In the Carton? ....................11  Front Panel Description ................... 12  Back Panel Description .................... 13 ...
  • Page 2  How Do I Mount the Modem on a Wall? (Optional) .......... 46  How Do I Configure the Wireless Home Gateway? ........... 50  Telephone Service Frequently Asked Questions ..........120  Having Difficulty? ....................122  Tips for Improved Performance ................125 ...

  • Page 3: Important Safety Information

    IMPORTANT SAFETY INFORMATION IMPORTANT SAFETY INFORMATION Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
  • Page 4 IMPORTANT SAFETY INFORMATION Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
  • Page 5 IMPORTANT SAFETY INFORMATION Heed All Warnings Adhere to all warnings on the product and in the operating instructions. Read, Retain, and Follow These Instructions Carefully read all safety and operating instructions before operating this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions.
  • Page 6 IMPORTANT SAFETY INFORMATION Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to replace your obsolete outlet. Overloading WARNING: Avoid electric shock and fire hazard! Do not overload mains AC outlets and...
  • Page 7 IMPORTANT SAFETY INFORMATION Selecting a Proper Location WARNING: Avoid personal injury and damage to this product! An unstable surface may cause this product to fall. Place this product on a stable surface. The surface must support the size and weight of this product.
  • Page 8 IMPORTANT SAFETY INFORMATION Accessories Warnings WARNING: Avoid any potential for electric shock or fire. Only use attachments/accessories specified by the manufacturer. Do not use accessories or attachments with this product unless recommended by your service provider or manufacturer. Service Warnings Servicing This Product WARNING: Avoid electric shock! Opening or removing the cover may expose you to...

  • Page 9: Introduction

    (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and VoIP services, all in one device. With a EPC2434 wireless home gateway, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
  • Page 10 Introduction Utilizes an attractive compact design that allows for vertical, horizontal, or wall-  mount placement Allows automatic software upgrades by your service provider  4015258 Rev B...

  • Page 11: What's In The Carton

    When you receive your wireless home gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One power adapter with power One EPC2434 Wireless Home cord Gateway One USB cable...

  • Page 12: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your wireless home gateway provides LED status indicators that indicate how well and at what state your wireless home gateway is operating. See Front Panel LED Status Indicator Functions (on page 126), for more information on front panel LED status indicator functions.

  • Page 13: Back Panel Description

    Back Panel Description The following illustration shows the description and function of the back panel components on the EPC2434. Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.
  • Page 14 Back Panel Description RESET—Activating this switch resets the EMTA. Pressing this switch for more than ten seconds resets the device to factory default values and resets the EMTA CAUTION: The Reset button is for maintenance purposes only. Do not use unless instructed to do so by your cable or telephone service provider.

  • Page 15: Where Is The Best Location For My Wireless Home Gateway

    Where Is the Best Location for My Wireless Home Gateway? Where Is the Best Location for My Wireless Home Gateway? The ideal location for your wireless home gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your wireless home gateway.

  • Page 16: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your wireless home gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 17: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your wireless home gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 18: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your wireless home gateway to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 19 How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 20: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the wireless home gateway in Microsoft Windows or Macintosh environments.
  • Page 21 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 22 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 23: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the wireless home gateway.
  • Page 24 How Do I Install USB Drivers? Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation. Click Yes to continue the installation.

  • Page 25: What Are The Requirements For Ethernet Network Devices

    What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The Cisco wireless home gateway can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported is by the wireless home gateway is 63.

  • Page 26: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your wireless home gateway. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 27: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 28 How Do I Connect Ethernet Network Devices? Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 26). Connect the Ethernet port on the wireless home gateway to your PC. Connect additional Ethernet network devices by connecting an Ethernet hub or router to the wireless home gateway.

  • Page 29: What Are The Requirements For Usb Network Devices

    What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the wireless home gateway to maintain optimal network performance.

  • Page 30: How Do I Select And Place Usb Network Devices

    How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your wireless home gateway. These include desktop computers, laptop computers, devices with USB ports, and USB adapters.

  • Page 31: How Do I Connect Usb Network Devices

    How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 32 How Do I Connect USB Network Devices? Note: Verify that you have installed the USB drivers on your PC before continuing with these instructions. See How Do I Install USB Drivers? (on page 23), for more information on installing the USB drivers. Select locations for USB network devices.

  • Page 33: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your wireless home gateway AC power is properly  inserted into an electrical outlet. Verify that your wireless home gateway AC power cord is not plugged into an ...
  • Page 34 How Do I Troubleshoot My Internet Service Installation? My wireless home gateway does not register a cable connection The wireless home gateway works with a standard, 75-ohm, RF coaxial cable. If  you are using a different cable, your wireless home gateway will not function properly.
  • Page 35 How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the wireless home gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 36: What Are The Requirements For Wireless Network Devices

    What Are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The EPC2434 serves as a wireless access point (WAP). The WAP on the EPC2434 provides wireless network service to multiple wireless network devices. Contact your cable service provider for more information on the maximum number of wireless network devices to connect to the EPC2434 in order to maintain optimal network performance.

  • Page 37: How Do I Select And Place Wireless Network Devices

    How Do I Select and Place Wireless Network Devices? How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network devices with your wireless home gateway. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the network, because each device transmits a wireless signal.

  • Page 38: How Do I Install Wireless Network Devices

    How Do I Install Wireless Network Devices? How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devices for use with your wireless home gateway. Professional installation may be available. Contact your local cable service provider for further assistance.
  • Page 39 How Do I Install Wireless Network Devices? To install wireless network devices WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the wireless home gateway before attempting to connect to any device.

  • Page 40: How Do I Use My Wireless Home Gateway For Telephone Service

    How Do I Use My Wireless Home Gateway for Telephone Service? How Do I Use My Wireless Home Gateway for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your wireless home gateway for telephone service.

  • Page 41: Where Do I Place My Wireless Home Gateway For Telephone Service

    Where Do I Place My Wireless Home Gateway for Telephone Service? Where Do I Place My Wireless Home Gateway for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem. Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations:...

  • Page 42: What Are The Requirements For Telephone Service

    What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your wireless home gateway for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the wireless home gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 43: How Do I Install The Modem For Telephone Service

    How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The wireless home gateway can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the wireless home gateway.

  • Page 44: Installation Diagram

    How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the wireless home gateway for telephone service Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the wireless home gateway.
  • Page 45 How Do I Install the Modem for Telephone Service? Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway. The wireless home gateway begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.

  • Page 46: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the wireless home gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
  • Page 47 How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in the following illustration. 4015258 Rev B...
  • Page 48 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
  • Page 49 How Do I Mount the Modem on a Wall? (Optional) Mounting the Wireless Home Gateway on a Wall To mount the wireless home gateway on a wall Complete these steps to mount the wireless home gateway on the wall. Using a drill with a 3/16-in. bit, drill two holes in the wall as follows: To mount the wireless home gateway vertically, drill the holes at the same ...

  • Page 50: How Do I Configure The Wireless Home Gateway

    How Do I Configure the Wireless Home Gateway? How Do I Configure the Wireless Home Gateway? To configure your wireless home gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your wireless home gateway to operate correctly.
  • Page 51 How Do I Configure the Wireless Home Gateway? About Your Modem Page Example The following illustration is an example of the About Your Modem page. About Your Modem Page Description The following table provides a description of each field within the About Your Modem page.
  • Page 52 How Do I Configure the Wireless Home Gateway? Field Name Description Cable Modem Status Lists one of the following possible current states of the modem:  other  notReady  notSynchronized  phySynchronized  usParametersAcquired  rangingComplete  ipComplete  todEstablished ...
  • Page 53 How Do I Configure the Wireless Home Gateway? Setting Configuration Options Use the Setup page to access the various configuration options for the wireless home gateway. Detailed descriptions of each configuration option follow later in this guide. Important! After you click the Setup tab, or whenever you access the WebWizard by typing the 192.168.0.1 IP address into your Web Browser while the gateway is online, an authentication window similar to the following window opens: To access the Setup page, leave the user name blank and enter your password.
  • Page 54 How Do I Configure the Wireless Home Gateway? Setup Page Example The following illustration is an example of the Setup page. Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings  Advanced Settings ...
  • Page 55 How Do I Configure the Wireless Home Gateway? Virus Protection  Wireless  In the Setup page, click the selections listed within these sections to access the WebWizard page for that selection. A description of the selections available in each section follows next.
  • Page 56 How Do I Configure the Wireless Home Gateway? Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page. Field Name Description Options Use this page to enable or disable advanced features on your network IP Address Filtering Use this page to configure IP address filters.
  • Page 57 How Do I Configure the Wireless Home Gateway? Field Name Description DMZ Host Use this page to configure an IP address that is (Demilitarized Zone) visible to the wide area network (WAN). DMZ hosting is commonly referred to as “exposed host,”...
  • Page 58 How Do I Configure the Wireless Home Gateway? Field Name Description Save Configuration to Allows the user with network administrator Server access to save the configuration profile of the gateway to a TFTP server in the network. Once the profile is saved to a server, the configuration file can be downloaded and used to restore all the router settings of the gateway.
  • Page 59 How Do I Configure the Wireless Home Gateway? Virus Protection The following table provides a description of the pages available from within the Virus Protection section of the Setup page. Field Name Description Antivirus Setup Use this page to access a Web site that allows you to download a free evaluation copy of antivirus software to be installed on all PCs or computers connected to the wireless home gateway...

  • Page 60: Configuring Your Password Settings

    How Do I Configure the Wireless Home Gateway? Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up a password to restrict unauthorized persons from accessing to your wireless home gateway settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page.
  • Page 61 How Do I Configure the Wireless Home Gateway? To set up your password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Then, click Apply to save your password.
  • Page 62 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Example The following illustration is an example of the Basic Settings Enable/Disable time synchronization by Network Time protocol page. 4015258 Rev B...
  • Page 63 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page. Field Name Description Current System Time...
  • Page 64 How Do I Configure the Wireless Home Gateway? Configuring the Default Network Settings You can use the default network settings, or, if your system requires different settings to operate correctly, you can change the default network settings using the Setup Basic Settings - Network Configuration page. Note: If you are not familiar with the network configuration procedures detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default network configuration settings.
  • Page 65 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Network Configuration Page Example The following illustration is an example of the Setup Basic Settings - Network Configuration page. 4015258 Rev B...
  • Page 66 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page. Field Name Description LAN IP Displays the base IP address of the private home LAN and Address the WebWizard IP address.
  • Page 67 How Do I Configure the Wireless Home Gateway? Field Name Description Static IP Manual entry is required. Your ISP will provide the Address information for you to enter into this field. Note: When setting a static IP address, you must enter the IP address, subnet mask, and default gateway before the static IP address will become operational.
  • Page 68 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - IP Management Page Example The following illustration is an example of the Setup Basic Settings - IP Management page. 4015258 Rev B...
  • Page 69 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server in the wireless home gateway Starting Local Address Displays the starting address used by the built-in...
  • Page 70 How Do I Configure the Wireless Home Gateway? Reserving IP Addresses Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses. This feature allows you to assign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device.
  • Page 71 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Fixed CPE IP Assignment Page Example The following illustration is an example of the Setup Basic Settings - Fixed CPE IP Assignment page. Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page.
  • Page 72 How Do I Configure the Wireless Home Gateway? Function Keys Description Add Static IP Adds the Static IP address to the list of assigned IP addresses Remove Static IP Removes the Static IP address from the list of assigned IP addresses Restarting the Gateway Modem Use the Setup Basic Settings - Restart Cable Modem page to restart your cable...

  • Page 73: Saving Your Configuration

    How Do I Configure the Wireless Home Gateway? Saving Your Configuration Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk.
  • Page 74 How Do I Configure the Wireless Home Gateway? Enabling and Disabling Advanced Features Use the Setup Advanced Settings - Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default advanced options settings.
  • Page 75 How Do I Configure the Wireless Home Gateway? Field Name Description WAN Blocking Checking this box prevents the wireless home gateway from being visible to the WAN. For example, pings to the WAN IP address are not returned Ipsec PassThrough Checking this box allows applications that use IPSec (IP Security) to pass through the firewall PPTP PassThrough...
  • Page 76 How Do I Configure the Wireless Home Gateway? Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default advanced IP filtering settings.
  • Page 77 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - IP Filtering Page Description Use this page to specify and enable a range of IP addresses that cannot have access to the Internet. Click Apply to apply and save your new IP address filter settings. Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters.
  • Page 78 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - MAC Filtering Page Example The following illustration is an example of the Setup Advanced Settings - MAC Filtering page. 4015258 Rev B...
  • Page 79 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings.
  • Page 80 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Filtering Page Example The following illustration is an example of the Setup Advanced Settings - Port Filtering page. Setup Advanced Settings - Port Filtering Page Description Use this page to enter and enable the desired port filtering ranges and protocols in the appropriate fields and then click Apply to apply and save your new port filtering settings.
  • Page 81 How Do I Configure the Wireless Home Gateway? Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC.
  • Page 82 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Forwarding Page Example The following illustration is an example of the Setup Advanced Settings - Port Forwarding page. 4015258 Rev B...
  • Page 83 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Note: For most widely used applications (including Microsoft X-Box Online Live), the built-in firewall automatically maps and opens ports required for that application while the application is in use.
  • Page 84 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings - Port Triggers page. 4015258 Rev B...
  • Page 85 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields. The following example illustrates how to use the port triggering feature to configure the Microsoft X-Box Online Live for Internet gaming.
  • Page 86 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - DMZ Host Page Example The following illustration is an example of the Setup Advanced Settings - DMZ Host page. Setup Advanced Settings - DMZ Host Page Description Use this page to place a Private LAN IP device, for example, an FTP, Mail, or Web server directly on the Internet (bypassing the firewall).
  • Page 87 How Do I Configure the Wireless Home Gateway? Setup Firewall - Options Page Example The following illustration is an example of the Setup Firewall - Options page. 4015258 Rev B...
  • Page 88 How Do I Configure the Wireless Home Gateway? Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page. Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings.
  • Page 89 How Do I Configure the Wireless Home Gateway? IP Flood Detection Blocks malicious devices that are attempting to flood devices or networks with illegal broadcast packets. Also referred to as “broadcast storm.” Firewall Protection Enables/disables the firewall. When the firewall is enabled, the firewall will allow most commonly used applications to automatically open IP ports and pass data without any special setup or manual port...
  • Page 90 How Do I Configure the Wireless Home Gateway? Setup Firewall - Event Logging Page Example The following illustration is an example of the Setup Firewall - Event Logging page. Setup Firewall - Event Logging Page Description The Setup Firewall - Event Logging page shows events captured by the firewall. The log displays the following items: Description of the event ...
  • Page 91 How Do I Configure the Wireless Home Gateway? Field Name Description Enable Email Allows you to enter the e-mail address of the person Address who monitors the firewall. When an event occurs, it will be logged and an email will be sent to this address automatically reporting the event.
  • Page 92 How Do I Configure the Wireless Home Gateway? Configuring Parental Control Use the Setup Parental Control - User Setup page to configure parental controls on the wireless home gateway, and to add or delete the individuals who are authorized to set parental controls. Note: If you are not familiar with the settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings.
  • Page 93 How Do I Configure the Wireless Home Gateway? Setup Parental Control - User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page. This page allows you to set up user profiles. Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user's profile.
  • Page 94 How Do I Configure the Wireless Home Gateway? Field Name Description Content Rule Select the Content Rule for the current user profile. Content Rules must first be defined by going to the Rules Configuration page. You can access the Rule Configuration page by clicking on the “Basic Rules”...
  • Page 95 How Do I Configure the Wireless Home Gateway? Configuring Parental Controls Basic Rules Use the Setup Parental Control - Basic Setup page to select the rules that block certain Internet content and certain Web sites. Note: If you are not familiar with the settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings.
  • Page 96 How Do I Configure the Wireless Home Gateway? Setup Parental Control - Basic Setup Page Example The following illustration is an example of the Setup Parental Control - Basic Setup page. 4015258 Rev B...
  • Page 97 How Do I Configure the Wireless Home Gateway? Setup Parental Control - Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Basic Setup page. This page allows you to create Internet access rules based on the content found in the URLs of Internet sites.
  • Page 98 How Do I Configure the Wireless Home Gateway? Function Keys The following function keys appear on the Setup Parental Control - Basic Setup page. Description Add Rule Adds and saves a new Rule to the list of content Rules Remove Rule Removes the selected rule from the content rule list Add/Remove Allows you to add new keywords to the list or to...
  • Page 99 How Do I Configure the Wireless Home Gateway? Configuring Parental Control Advanced Settings Use the Setup Parental Control - Advanced Settings page to configure parental control rules that apply to the home network. Note: If you are not familiar with the settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default parental control settings.
  • Page 100 How Do I Configure the Wireless Home Gateway? Setup Parental Control - Advanced Settings Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Advanced Settings page. Note: A subscription is required. You must subscribe to the Parental Control Service by clicking on the link displayed on the Setup Parental Control Advanced Settings page.
  • Page 101 How Do I Configure the Wireless Home Gateway? Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control - Time of Day Access Filter page to configure Web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select.
  • Page 102 How Do I Configure the Wireless Home Gateway? Setup Parental Control - Time of Day Access Filter Page Example The following illustration is an example of the Setup Parental Control - Time of Day Access Filter page. Note: The wireless home gateway uses the network time of day clock that is managed by your data service provider.
  • Page 103 How Do I Configure the Wireless Home Gateway? Function Keys The following function keys appear on the Setup Parental Control - Time of Day Access Filter page. Description Allows you to add a new Time of Day access filter or rule.
  • Page 104 How Do I Configure the Wireless Home Gateway? Setup Parental Control - Event Log Page Example The following illustration is an example of the Setup Parental Control - Event Log page. Setup Parental Control - Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Event Log page.

  • Page 105: Configuring Virus Protection

    How Do I Configure the Wireless Home Gateway? Configuring Virus Protection Use the Setup Virus Protection - Antivirus Setup page to access a Web site that allows you to download a free evaluation copy of antivirus software. Important! The antivirus software must be installed on all PCs or computers that are connected to the wireless home gateway.
  • Page 106 How Do I Configure the Wireless Home Gateway? Configuring Your Wireless Access Point Parameters Use the Setup Wireless - Basic page to configure your wireless access point (WAP) parameters, included SSID and channel number. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default wireless basic settings.
  • Page 107 How Do I Configure the Wireless Home Gateway? Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page. Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply and save your wireless basic settings.
  • Page 108 How Do I Configure the Wireless Home Gateway? Configuring Your Wireless Network Security and Encryption Parameters Use the Setup Wireless - Security page to configure your WAP wireless equivalent privacy (WEP) encryption keys and authentication. Note: If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the wireless home gateway default wireless security settings.
  • Page 109 How Do I Configure the Wireless Home Gateway? Setup Wireless - Security Page Example The following illustration is an example of the Setup Wireless - Security page. Setup Wireless - Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Security page.
  • Page 110 How Do I Configure the Wireless Home Gateway? Field Name Description Network Network Authentication allows only authorized Authentication users to gain access to your wireless network. Only users with an authorized user name, password, or pre-shared key are allowed access to the wireless network.
  • Page 111 How Do I Configure the Wireless Home Gateway? Field Name Description RADIUS Server Allows you to enter the IP address of the RADIUS server used for authentication and encryption key derivation.  This field is used with 802.1x and WPA Network Authentication.
  • Page 112 How Do I Configure the Wireless Home Gateway? Field Name Description Shared Key Allows you to determine is Shared Key Authentication Authentication is used in the network. Shared Key Authentication can be used when there is no other network authentication in the network. ...
  • Page 113 How Do I Configure the Wireless Home Gateway? Field Name Description 128 Bit Keys Select these keys for use with Encryption Mode set 1 through 4 to 128-bit encryption. Enter 13-byte values for a Key. You do not have to set all four Keys. Usually only one is needed for a home network.
  • Page 114 How Do I Configure the Wireless Home Gateway? Function Keys Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry. Notes:  For 64-bit WEP, four unique 64-bit WEP keys will be generated  For 128-bit WEP, only one 128-bit WEP key will be generated.
  • Page 115 How Do I Configure the Wireless Home Gateway? Setup Wireless - Advanced Page Example The following illustration is an example of the Setup Wireless - Advanced page. Note: We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your cable service provider.
  • Page 116 How Do I Configure the Wireless Home Gateway? Field Name Description 54g Network Mode Allows you to optimize the performance of your wireless network using one of the following options:  Max compatibility (factory default) Allows the access point to interoperate with both 802.11b and 802.11g wireless client devices and minimizes interference with nearby 802.11b wireless networks.
  • Page 117 How Do I Configure the Wireless Home Gateway? Field Name Description Beacon Interval Displays the time interval that the WAP uses to announce itself to remote devices. The Beacon Interval should be left at 100ms for compliance with most client cards.
  • Page 118 How Do I Configure the Wireless Home Gateway? Setup Wireless Access Control Page Example The following illustration is an example of the Setup Wireless Access Control page. Setup Wireless - Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless - Access Control page.
  • Page 119 How Do I Configure the Wireless Home Gateway? Field Name Description Closed Network Allows you to disable or enable the network to access by wireless clients. When ON is selected, the access point does not broadcast the SSID. The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network.

  • Page 120: Telephone Service Frequently Asked Questions

    Telephone Service Frequently Asked Questions Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding wireless home gateway telephone service. For issues regarding wireless home gateway Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 33) Frequently Asked Questions Q.
  • Page 121 Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls.

  • Page 122: Having Difficulty

    Having Difficulty? Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your wireless home gateway will not function properly. Contact your service provider to determine whether you are using the correct cable.

  • Page 123: Common Troubleshooting Issues

    Having Difficulty? Q. How does the wireless home gateway connect to my computer? A. The wireless home gateway connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider.
  • Page 124 Having Difficulty? The modem does not register a cable connection The modem works with a standard 75-ohm RF coaxial cable. If you are using a  different cable, your wireless home gateway will not function properly. Contact your cable service provider to determine whether you are using the correct cable. Verify that you have followed the procedures in How Do I Troubleshoot My ...

  • Page 125: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your wireless home gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your wireless home gateway AC power is properly ...

  • Page 126: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the wireless home gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the wireless home gateway.
  • Page 127 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the wireless home gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Step Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations Indicator...

  • Page 128: Special Conditions

    Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Network Access...

  • Page 129: Notices

    Copyright © 2006, 2012 Cisco and/or its affiliates. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this...
  • Page 130 Notices Firmware Use Notice The firmware in this equipment is copyrighted. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware, or any portion of it, without express written consent is prohibited. FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

  • Page 131: For Information

    For Information For Information If You Have Questions If you have technical questions, contact your local cable service provider. 4015258 Rev B...
  • Page 132 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

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