Troubleshooting - Toto WASHLET S350e Instruction Manual

Troubleshooting

Rear and Front Cleansing
Trouble
●
Can you operate with the Washlet control panel? (Check while sitting on the
toilet seat.)
➞
Check "Is the remote control working?" Check Is the remote control working?
●
When the temperature is low, it takes time for the wand to come out after the
remote control button is pressed because the water must be warmed up first. remote control button is pressed because the water must be warmed up first.
●
Did you sit on the toilet continuously for 2 hours or longer? (If so, operation is
stopped for safety purposes.)➞Stand up from the seat and then use again. stopped for safety purposes.) Stand up from the seat and then use again.
●
If the water supply pressure drops significantly, for example if water is used
elsewhere or if there is a water failure, the function may stop for safety.
[USA]
➞
Disconnect the power plug and wait about 10 seconds before inserting it
The wand does not
again.
extend.
If the same symptom reappears ➞There may be a malfunction.
Consult with the contact referred on the back cover of this manual.
[Asia, Oceania]
➞
Switch the breaker on the distribution board to OFF and wait about 10
seconds before inserting it again.
If the same symptom reappears ➞There may be a malfunction.
Consult with the contact referred on the back cover of this manual. Consult with the contact referred on the back cover of this manual.
●
The seat sensor may have difficulty detecting some sitting postures.
➞
Sit back on the toilet seat. Sit back on the toilet seat.
●
Are you using a toilet seat cover, a toilet lid cover, or a seat for infants?
➞
Remove any covers.
When using a seat for infants or a soft highchair, remove after each use. When using a seat for infants or a soft highchair, remove after each use.
●
Has a water failure occurred?
failure is over. failure is over.
The wand extends but
●
water does not come
Is the water supply valve closed?
out./
●
Is the water filter drain valve clogged with foreign matter?
The cleansing water
➞
C Clean the filter.
pressure is weak.
●
Is the water pressure set to a low level?
●
Is the warm water temperature set to "OFF" or a low level?
The cleansing water
● When the temperature of the water supply or the bathroom is low, the water
is cold.
temperature may be low when first sprayed. temperature may be low when first sprayed.
●
Rear, soft rear, front, and wide front cleansing stop automatically after 5
minutes of continuous use, while drying stops after 10 minutes of continuous
use.
Stops in the middle of
●
Does the seat switch have difficulty detecting?
use.
➞
Sit back on the toilet seat. If you get up slightly from the seat, or sit forward
on the seat, the seating switch may temporarily stop detecting your
presence. presence.
Water comes out
●
Has the CLEAN indicator lit up in a cycle?
unexpectedly from
 
The wand is cleaned with clean, sterile water.
the wand.
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Ref.
Please check
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➞Press the "STOP" button and wait until the water
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Warm Air Drying
Trouble
The dryer temperature
●
Is the dryer temperature set to low level?
is low.
●
Does the seat switch have difficulty detecting?
Stops in the middle of ➞
Sit back on the toilet seat. If you get up slightly from the seat, or sit forward
use. on the seat, the seating switch may temporarily stop detecting your
presence.
Toilet Seat and Toilet Lid (AUTO OPEN/CLOSE)
For S350e,TCF4731A,TCF4732A only. ,
Trouble
●
Is "AUTO OPEN/CLOSE" set to "OFF"?
●
Even when set to "
after the toilet seat or toilet lid is closed.
 
When the toilet lid is closed by hand.
(To make the Washlet more user-friendly, a time interval is set from when the lid
is closed to when it will open next.)
➞
Move away from the toilet and wait at least 15 seconds before approaching
the toilet bowl again.
●
Detection by the body sensor may be difficult when the room temperature
exceeds 30°C.
➞
Open and close by hand. Open and close by hand.
The toilet lid does not
open automatically.
●
Is "AUTO OPEN WAITING TIME" set to 30SEC or 90SEC?
[USA]
●
After the power plug is inserted, the toilet lid does not open automatically for
about 10 to 60 seconds. ➞Open and close by hand.
[Asia, Oceania]
●
After switching the breaker on the distribution board to ON, the toilet lid does
not open automatically for about 10 to 60 seconds. ➞Open and close by hand.
not open automatically for about 10 to 60 seconds.
●
Is a toilet lid or seat cover installed?
●
Is "AUTO OPEN/CLOSE" set to "OFF"?
●
When the time sitting on or standing in front of the toilet seat is less than 6
seconds, the toilet seat and toilet lid will close after about 5 minutes.
The toilet lid does not
●
If they do not close automatically even though "AUTO OPEN/CLOSE" is set
close automatically.
to "ON", the body sensor may be detecting incorrectly.
➞
If there is a reflective object in front, such as a mirror or glass, move the
reflective object or use a curtain or other object to block it. reflective object or use a curtain or other object to block it.
●
Is the sensor directly exposed to sunlight?
➞
Do not directly expose the sensor to sunlight, because it may cause
incorrect detection.
The toilet lid opens ●
Is there a heater within the detection range of the body sensor?
➞
on its own. Do not place within the detection range of the sensor.
●
Is a urinal or wash basin also installed in the bathroom?
➞
The sensor may detect someone using the urinal, causing the toilet lid to open or
close. close.
●
Is "AUTO OPEN/CLOSE" set to "ON"?
The toilet lid closes ●
Is AUTO CLOSE WAITING TIME set to 25SEC?
●
The seat sensor may have difficulty detecting some sitting postures.
on its own.
➞
Sit back on the toilet seat.
y g
Please check
, y
Please check
➞Set to "ON".
ON", AUTO OPEN/CLOSE is not performed for about 15 seconds
Open and close by hand.
➞Remove any covers.
➞Set to "ON".
Ref.
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11
40
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