Auto Attendant Flow Chart - AT&T 1080 User Manual

Auto attendant operation

Auto attendant flow chart

AA records
central
message
Normal call
NOTE: If the caller enters an extension number that is not answered by a
person or by that extension, and if its mailbox is busy (not able to answer and
record), then the caller is returned to the auto attendant, with the message
"That extension is not answering. Enter a new extension number, or, to leave a
central message in the general mailbox, please dial nine."
AA answers and plays outgoing
announcement
Caller dials [9]
Caller dials extension number
AA plays "Calling that ..." and calls
extension, which rings
Yes
answers call?
Extension = 1080 or
1070 or 1040
1070's or 1040's
mailbox answers and records
SYS EXT message
Incoming
call
Caller dials [0]
Person
No
1070, 1040
63
AA plays
DIR OGM
1080 answers and
1080 records private
message