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9840 Troubleshooting and Recovery
Use the guidelines in Appendix A of this manual to FTP dump file to destination.
Removing a Stuck Tape Cartridge
When you press the Unload switch, or when the unload function is electronically
triggered, and the cartridge fails to eject, you must manually remove the tape cartridge.
Caution. In the procedure below, do not turn the screw driver counter-clockwise, as it may
cause damage to the gears.
1. Insert a flat screwdriver through the hole on the right side of the drive operator
panel.
2. Press against the spring-loaded screw inside until it stops.
3. Turn the screw clockwise until the cartridge releases.
Figure A-1. Recovering From a Stuck Cartridge
Place screwdriver here
9840 Tape Drive Operations Guide— 429596-002
A- 5
Removing a Stuck Tape Cartridge
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