Troubleshooting; Troubleshooting Table - HP 409054-003 User Manual

Troubleshooting

Troubleshooting table

Problem
The console switch is
not working properly.
The console switch
hangs after reboot.
The OSD is
inaccessible.
The local user cannot
view the OSD flag.
The local user cannot
activate or view the
OSD, and the OSD
flag disappears.
The OSD is distorted or
not readable on the
local port video
display.
The activity indicator
light ("Console switch
components" on page
6) does not appear
when the console
switch is powered on.
The system does not
recognize the
cascaded console
switches.
Servers are still listed
although they have
been disconnected.
Troubleshooting
1 Determine whether the console switch is powered on.
2 Determine if all the cables are properly connected.
Reboot the console switch again (turn the power off and back on again).
Press the Ctrl key twice.
Preview the preferences selected in the OSD to determine if the local port display
has been disabled or set to time-out. If the preferences are set not to display the OSD
flag or to have the flag time-out, then the OSD flag does not appear.
Be sure that the local port keyboard is connected properly and that the keyboard is
valid.
Be sure that the monitor supports the refresh rate to which target server is set.
•
Be sure that the console switch is powered on and that the power source is valid.
•
Be sure that the cables are properly connected.
The light blinks for a few seconds at power on, and then goes off for approximately
30 seconds. When the light is on, the console switch is functioning normally.
Be sure that all the console switches are upgraded with the latest firmware.
Perform the Run Diagnostics function from the Diagnostics dialog box, and click the
Clear button.
Troubleshooting 88