Printhead Failure - Lexmark 3200 User Manual

4 Make sure the media selector is set to the
correct position on the printer. For help,
see "(D) Media selector" on page 3.
5 Resend your print job. Start with the page
on which the paper jam occurred.
Message: Printhead failure
What to do:
1
Clean the print cartridge carrier contacts
and wipe the print cartridge print nozzles
of both print cartridges.
For help, see "Wiping print nozzles and
contacts" on page 44 and "Cleaning print
cartridge carrier contacts" on page 45.
2
Reinstall both print cartridges in the
printer.
3
Print a Test Page.
Windows 95, 98, 3.1, or 3.11:
a From the printer's Control Program,
click the Status tab.
b Click Print Test Page.
Windows NT 4.0:
a From the Printers folder, right-click
the printer icon for your Lexmark
Color Jetprinter.
b Choose Properties from the sidebar
menu.
c Click the Cartridges tab.
d
Click Print Test Page.
4
Did the message reappear?
YES. There may be a problem with one of
the print cartridges. Continue with step 5.
NO. You have solved the problem.
50
Troubleshooting
5
Remove the Black or Photo print cartridge
from the printer. For help, see "Removing
a print cartridge from the printer" on page
34.
6
Print a test page.
7
Did the message reappear?
YES. Reinstall the Black or Photo print
cartridge. For help, see "Installing or
changing a print cartridge" on page 36.
NO. The problem is with the Black or
Photo print cartridge. Continue with
"Replacing the print cartridge."
8
Remove the Color print cartridge.
9
Print a test page.
10
Did the message reappear?
YES. Your printer requires service. See
your printer registration card for the
appropriate telephone number for your
country.
NO. The problem is with the Color print
cartridge. Continue with "Replacing the
print cartridge."
Replacing the print cartridge
1
Replace the faulty print cartridge with a
new print cartridge. For help, see
"Installing or replacing print cartridges"
on page 34.
2
Print a test page.
3
Did the message reappear?
YES. Your printer requires service. See
your printer registration card for the
appropriate telephone number for your
country.
NO. You have solved the problem.