Printhead Failure - Lexmark 22N5000 User Manual

Printhead failure

Any of these problems can cause the Printhead Failure
message to appear:
•
•
•
To begin troubleshooting the problem:
1
2
3
The print cartridge carrier contacts are dirty
The print nozzles on the print cartridge are dirty
There is a problem with the Color, Black, or Photo
print cartridge
Clean the print cartridge carrier contacts and wipe
the print cartridge print nozzles of both print
cartridges.
For help, see "Cleaning print cartridge carrier
contacts" on page 30 and "Wiping the print
nozzles and contacts" on page 28.
Reinstall both print cartridges in the printer.
Print a test page, following the steps for your
operating system:
Windows 3.1, 3.11, Windows 95:
a
From the printer's Control Program, click
the Status Tab.
For help opening the Control Program, see
"Opening the Control Program" on page 6.
b
Click Print Test Page.
Windows NT 4.0:
a
From the Printers folder, right-click the
printer icon for the Lexmark 5000 Color
Jetprinter.
b
Choose Properties from the sidebar menu.
c
Click the Cartridges Tab.
d
Click Print Test Page.
Troubleshooting
45