Dish Network Remote Control User Manual page 28

VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT
NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN
ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE
DEVICE HAS BEEN OPENED BY AN UNAUTHORIZED PERSON (with the exception
of opening the battery cover).
This warranty gives you specific legal rights which may vary from state to state. Some
states do not allow the exclusion or limitations of incidental or consequential damages, or
allow limitations on the duration of an implied warranty, so those limitations may not apply
to you.
DISH N
ETWORK
DISH Network offers two options if you need to replace your remote control; the Advanced
Exchange Program and the Post Receipt Exchange Program.
Advance Exchange Program
The Advanced Exchange Program allows you to have a replacement remote shipped
immediately to you. Depending upon where you live, the remote should arrive within 3 to 5
business days. You will not have to return your defective remote to DISH Network using
this program.
A shipping charge will be applied for shipping the replacement remote. This is a one-time
fee based on DISH Network's competitive bulk shipping rates (additional charges may
apply outside the continental U.S.). This fee will be charged to your billing account or valid
credit card.
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that you send DISH Network the
defective remote control at your cost to determine if the equipment is covered under
warranty. To provide faster service, upon receipt of your equipment you will be shipped a
replacement. Your original equipment will not be available for return.
If your equipment is not covered under warranty and can be repaired, your billing account
or credit card will be charged the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH Network in its sole discretion determines has
voided the warranty, or makes the equipment unrepairable, your billing account or credit
card will be charged the market price of the replacement.
A
CCESSORY
An accessory is any DISH Network branded equipment, displaying the DISH Network
logo, excluding the receiver, Smart Card, cables and hookups, and non-mechanical
components. A one-year warranty becomes effective upon the activation of the DISH
system or date of purchase, if bought separately. A proof of purchase is required to verify
the purchase date. If an accessory has an expired warranty, no exchange will be issued. You
may purchase replacement accessories from DISH Network or your local retailer.
I Y N
F OU EED
1. Review this User Guide.
2. See Troubleshooting on page 18.
3. Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of
purchase and your customer account number ready.
a. If the representative finds you should return the remote control, you'll get a
telephone number to call for a Return Authorization (RA) number. Before
shipping any equipment to us, you must get a Return Authorization number.
b. You must package returned equipment the right way. Follow the instructions
the representative gives you.
c. Write the RA number in large, clearly visible characters on the outside of the
shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return shipments without
an RA number clearly visible on the outside of the box to you at your cost.
d. We will:
•
Check the remote control, including whether it is covered under the
warranty.
•
Replace any remote we find is defective with a new or refurbished remote,
if the defective remote is covered under the warranty. We will ship the
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' E
S XCHANGE
W
ARRANTY
H
ELP
P
ROGRAMS