Acd Supervisor Display - Vodavi XTS Station User Manual

ACD/UCD
To log out of an ACD Primary Group:
Dial LOGOUT CODE [571] on the dial pad,
-or-
Press the preprogrammed LOGOUT flexible button. The LOGIN
flexible button LED will extinguish.
To log into an ACD Secondary Group:
1. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD
group number (5XX),
-or-
Press the preprogrammed LOGIN flexible button.
2. Enter your four-digit AGENT ID code (0000-9999).
The LOGIN flexible button LED will light steady and a confirmation
tone will sound to verify the login process.
The ON/OFF LED (SPEAKER button LED on IP Phone) will
extinguish if the login sequence was started in the handsfree
mode.
The ACD Agent Login LED will only light for the ACD group that
is assigned to that button.
To log out of an ACD Secondary Group:
Dial LOGOUT CODE [581] on the dial pad,
-or-
Press the preprogrammed LOGOUT flexible button. The LOGIN
flexible button LED will extinguish.

ACD Supervisor Display

To view the ACD Supervisor Display:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group (5XX) you want to observe,
-or-
Press the preprogrammed flexible button.
9