Vodavi User Manual
  1. Manuals
  2. Brands
  3. Vodavi Manuals
  4. Telephone
  5. Vodavi
  6. User manual

Vodavi User Manual

Station user guide includes attendant features
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Vodavi Telephones
Station User Guide
Includes Attendant Features

Advertisement

Table of Contents
loading

Related Manuals for Vodavi Vodavi

Summary of Contents for Vodavi Vodavi

  • Page 1 Vodavi Telephones Station User Guide Includes Attendant Features...
  • Page 3 Vodavi Telephone Systems Quick Reference Card FIXED FEATURE BUTTONS • MSG (MESSAGE WAIT) Button -- Allows you to initiate a message waiting indication at stations • CAMP-ON Button -- Enables you to alert a busy that are busy, unattended, or in Do Not Disturb.
  • Page 4 Quick Reference Card Vodavi Telephone Systems PLACING AN OUTSIDE LINE ON HOLD To transfer a call using Directory Dialing • If your system is programmed for Exclusive 1. Press the TRANS button. Hold Preference, press the HOLD button once 2. Dial Directory Dial Code [680], for Exclusive Hold or twice for System Hold.

  • Page 5: Using The Soft Keys

    Vodavi Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The Elite digital 30-button model provides a From the main menu, use the soft keys to access 7-line by 16-character display with 10 SOFT keys, the options listed.
  • Page 6 Quick Reference Card Vodavi Large Screen Telephone After selecting FEATURES on the main menu, the Voice Mail following options will display: Press… Then select… Call Forward VOICE MAIL the desired VM group (1-5). Press… Then select … Display will show…...
  • Page 7 Vodavi Telephone Systems Station User Guide April 2002 - Issue 1 P/N: IN3057-00...
  • Page 8 VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 9: Table Of Contents

    April 2002 Contents 911 Alert..................1 Account Codes ................. 3 Using Account Codes............3 Verified Account Codes..........3 Account Codes - Traveling COS (Verified) ....4 ACD / UCD.................. 5 ACD Call Factor ..............5 ACD Call Qualifier............. 5 ACD CIQ Display Button..........5 ACD Help ................
  • Page 10 April 2002 Directory List............... 19 Local Translation Table ........... 21 Speed Dial Bin ............22 Attendant Disable Outgoing CO Line....... 22 Attendant Override ............23 Attendant Setting Time and Date ......23 Attendant Speed Dial - System Storing ....24 Speed Dial Options...........
  • Page 11 April 2002 Caller ID Display (Unanswered Calls) ......41 Keypad Functions ............. 41 Caller ID Name/Number ............42 Calling Forward Override............42 Calling Station Handsfree Mode Override...... 43 Calling Station Tone Mode Override........ 43 Camp On..................44 CO Line - Access ............... 45 CO Line Queue................
  • Page 12 April 2002 Modem ..................68 Voice Mail Modem Access..........68 Telephone System Modem Access ......68 Mute ..................... 68 Name In Display ............... 69 Night Service ................70 Off-Hook Voice Over (OHVO) ..........71 Outside Calls................73 Placing an Outside Line on Hold ........ 73 Answering a Recall............
  • Page 13 April 2002 Speakerphone ................87 Speed Dial .................. 87 System Speed Dial Access..........89 Station/Port Fixed Number..........89 Station Relocate ............... 90 Text Messaging (Silent Response)........90 Universal Day/Night Answer ..........91 Voice Mail ................... 92 Call Forwarding to Voice Mail Groups ...... 92 Retrieving Voice Messages ...........
  • Page 14 April 2002 Digital Telephone Features FLASH TRANS SPEED CONF CAMP ON MUTE OPER HOLD ON/OFF VOLUME...
  • Page 15 April 2002 Number Feature Description Display (Executive Displays information about telephone Models only) status, dialing directories, and text message information. Message Indicator Indicates that you have a message. Flexible Button Used to access outside lines or access call- Keys handling features. MSG Key Used for Auto-CallBack to a telephone which has left a text message or to access...
  • Page 16 » » » » » » » » N O T E S » » » » » » »...

  • Page 17: 911 Alert

    911 Alert A B O U T T H I S U S E R G U I D E The features described in this User Guide apply to the Vodavi Plus II/III/IV, Mach I, and Digital Telephone Systems …...
  • Page 18 911 Alert The initial 911 Alert indications include: Audible ringing tone Green flashing 911 ALERT flexible button LED Automatic LCD display of 911 call information E 9 1 1 C AL L X X : S TA X X XX M M / DD / Y Y HH:MM XX = Index number (01-16)

  • Page 19: Account Codes

    Account Codes Account Codes ❑ Flex Using Account Codes When connected to an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed). If account code is less than 12 digits, an [ ] must be entered to return to the call.

  • Page 20: Account Codes - Traveling Cos (Verified)

    Account Codes To enter an Account Code during a call: 1. Depress the hookswitch momentarily. Call is placed on executive hold while you enter your account code. 2. Dial [627]. 3. Dial the account code. If the account code contains fewer than 12 digits, dial [ to automatically return to the call.

  • Page 21: Acd / Ucd

    ACD / UCD ACD / UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions. ❑ Flex ACD Call Factor The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller.

  • Page 22: Acd Help

    ACD / UCD ❑ Flex ACD Help While on a call in progress, the following results will occur when an Agent presses their preprogrammed HELP flexible button. AGENT The Agent will hear a confirmation tone and their HELP button will illuminate if a supervisor is logged into their ACD group.

  • Page 23: Acd Member Status

    ACD / UCD ACD Member Status Any station (Supervisor or Agent) logged onto the ACD group can view the status of the ACD group members as follows: 1. Dial ACD Group Member Status code [573] on the dial pad, -or- Press the preprogrammed flexible button.

  • Page 24: Acd Overflow Available/Unavailable

    ACD / UCD ACD Overflow Available/Unavailable To place a station in Available Mode: Dial [578] on the dial pad to start receiving ACD calls, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. To place a station in Unavailable Mode: Dial [578] on the dial pad to block incoming ACD calls, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button.

  • Page 25: Acd Supervisor Display

    ACD / UCD To log into an ACD Secondary Group: 1. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -or- Press the preprogrammed LOGIN flexible button. 2. Enter your four-digit AGENT ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation tone will sound to verify the login process.

  • Page 26: Acd Supervisor Login/Logout

    ACD / UCD To change the display to a different group: Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group you want to observe, -or- Press the preprogrammed flexible button. ACD Supervisor Login/Logout To log in to an ACD group: 1.

  • Page 27: Acd/Ucd Available/Unavailable

    ACD / UCD ACD/UCD Available/Unavailable To enter Available Mode: Dial [566] on the dial pad to start receiving ACD calls, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. To enter Unavailable Mode: Dial [566] on the dial pad to block incoming ACD calls, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button.

  • Page 28: Ucd Calls In Queue Display

    ACD / UCD Second Method -- From an idle key telephone: The preprogrammed flexible button for the ACD group being monitored will flash, indicating there are calls in queue. 1. Press the preprogrammed flexible button. This idle display shows how many calls are in queue. AC D 5 XX 0 0 C AL LS I N QU E U E M M M DD Y Y H H : M M am...

  • Page 29: Ucd Available/Unavailable Mode

    ACD / UCD UCD Available/Unavailable Mode If you are a UCD Agent, you can place your station in the Available mode to receive UCD type calls or in the Unavailable mode to block UCD calls from ringing to your station. To enter Available Mode: Dial [566] on the dial pad to start receiving UCD calls, -or-...

  • Page 30: Answering Machine Emulation

    Answering Machine Emulation ❑ Flex Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.

  • Page 31: Speaker Mode

    Answering Machine Emulation Speaker Mode The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller in VM, the display shows. V M S CR E E N I NG M M M DD Y Y H H : M M am MAILBOX Options...

  • Page 32: Attendant Features

    Attendant Features Attendant Features If your station is designated as the attendant station, the following features are available to assist you in efficiently operating your telephone. Attendant Clear Alarm The attendant can dial feature code [606] to clear any alarm. This function does not clear the condition, only the display.

  • Page 33: Attendant Custom Message

    Attendant Features Attendant Custom Message Program the ten custom messages for system-wide use at the first Attendant station as follows: 1. Dial the Custom Message program code [694] on the dial pad. The following message displays: E N T E R MS G N O M M M D D Y Y H H :M M a m 2.

  • Page 34: Attendant Day/Night/Special

    Attendant Features Attendant must go idle after programming a message before another message may be programmed. 4. Press the HOLD button to enter the message. A confirmation tone will sound. ❑ Flex Attendant Day/Night/Special The system’s Automatic Night Mode Feature can be overridden by the Attendant station.

  • Page 35: Attendant Directory List Programming

    Attendant Features Attendant Directory List Programming The Attendant can program up to 200 names in the directory list. When the directory list is accessed by any display telephone user, the system displays the name associated with a speed dial number so when the desired name is shown, the user may then have the system dial the number.
  • Page 36 Attendant Features 2. Press TRANS. 3. Enter the 3- or 4-digit station intercom number. 4. Press the MUTE button. 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered. Other Codes A - 21 D - 31...

  • Page 37: Local Translation Table

    Attendant Features Local Translation Table The following procedure is used to associate names to the Local Number/Name Translation Table number only. To add names to Local Translation number: 1. Enter desired three-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.

  • Page 38: Speed Dial Bin

    Attendant Features Speed Dial Bin The following procedure is used to associate names to a system speed dial bin only. To add names to a System Speed Bin: 1. Enter desired 3-digit Directory List number (000-199), or dial [ ] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.

  • Page 39: Attendant Override

    Attendant Features ❑ Flex Attendant Override When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb. To call a station busy on a CO call: Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.

  • Page 40: Attendant Speed Dial - System Storing

    Attendant Features Attendant Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100. 1. Press SPEED once, then press the desired outside line key, -or- Press SPEED twice to select an outside line automatically.

  • Page 41: Attendant Unavailable

    Attendant Features Attendant Unavailable The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls. To activate Unavailable Mode: As the (first programmed) Attendant …...

  • Page 42: Background Music (Optional)

    Background Music (Optional) Background Music (Optional) To activate Background Music: 1. Dial [632] or press the preprogrammed BGM flexible button. The LCD displays: 0 : OF F 1 /2 / 3 : C H -1 /2 / 3 M M M DD Y Y H H :M M a m Plus LCD Display for...

  • Page 43: Call Back

    Call Back Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. To leave a Call Back request when a number is busy: 1.

  • Page 44: Call Coverage

    Call Coverage ❑ Flex Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. To assign a Call Coverage Button: 1.
  • Page 45 Call Coverage One of the following messages will display after the call is answered. Non-network system or in same Node: C A LL F O R S TA X X X X F R O M S TA Y Y Y Y HH :MM :SS Network system with call passed across a switch: X X X X XX X X X CA LL I NG...

  • Page 46: Call Forward

    Call Forward Call Forward The Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in admin programming.

  • Page 47: Call Forward - External (Off-Net)

    Call Forward Call Forward - External (Off-Net) Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature.
  • Page 48 Call Forward To activate Follow Me Call Forwarding: 1. Lift the handset or press the ON/OFF button. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial station number of the station from which forwarding is desired.

  • Page 49: Call Park

    Call Park 5. Dial the three- or four-digit destination number where calls are to be forwarded. (System Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds; five seconds later a dial tone is received. To remove Follow-me Call Forwarding (off-site location): 1.

  • Page 50: Call Park - Station

    Call Park To retrieve a Parked Call: Dial Personal Call Park location code [438] on the dial pad, -or- Press the preprogrammed PERSONAL PARK button. A talk path will be established between the two parties. SINGLE LINE TELEPHONE While connected to first call: 1.

  • Page 51: Call Park - System

    Call Park SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in the Digital Telephone operation described above, except there is no TRANS button. The user must use 438 and hookflash 439 feature codes. Call Park - System An outside line can be placed into one of eight parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button.

  • Page 52: Call Pickup

    Call Pickup SINGLE LINE TELEPHONE To place an outside call on hold and consult with, page, or call an internal party before transferring the outside call: 1. Depress and release the hookswitch. The caller is put on Exclusive Hold. 2. Dial parking location (430-437). A confirmation tone will sound.

  • Page 53: Group Call Pickup

    Call Pickup SINGLE LINE TELEPHONE To use Directed Call Pickup: 1. Lift the handset. 2. Dial [#1]. 3. Dial station number of ringing telephone. You MUST have access to the specific outside line or a LOOP button to do a directed call pickup. Group Call Pickup To create a Pickup Button: 1.

  • Page 54: Call Transfer

    Call Transfer Call Transfer Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, an ACD/UCD Group, or a Hunt Group. Executive/Secretary Transfer If you are designated the: Executive station, and your phone is busy or in DND, all calls...

  • Page 55: Screened Transfer

    Call Transfer Screened Transfer To conduct the transfer, while connected to an outside line: 1. Press the station button where call is to be transferred (if programmed on your telephone) or press TRANS and dial station number. The called extension signals according to the intercom signal switch position.

  • Page 56: Unanswered Co Call Transfer

    Caller ID Display Unanswered CO Call Transfer While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station: 1. If on another call, place the current call on hold. 2. Dial the INC CO XSFR code [639] or press preprogrammed INC CO XSFR flexible button.

  • Page 57: Caller Id Display (Unanswered Calls)

    Caller ID Display Caller ID Display (Unanswered Calls) An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the system. The calling number/ name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

  • Page 58: Caller Id Name/Number

    Caller ID Name/Number ❑ Flex Caller ID Name/Number This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed.

  • Page 59: Calling Station Handsfree Mode Override

    Calling Station Handsfree Mode Override Calling Station Handsfree Mode Override This feature enables a calling station to override a called station’s T intercom setting. When placing a call to a station and handsfree is desired: 1. Dial [7#] on the dial pad. 2.

  • Page 60: Camp On

    Camp On ❑ Flex Camp On A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button.

  • Page 61: Co Line - Access

    CO Line - Access If you do not have a CAMP ON button: Go on-hook with your present call, the Camp On call will ring through, -or- Place the present call on hold, then go on-hook, the Camp On call will ring through. SINGLE LINE TELEPHONE To alert a busy station of your call: 1.

  • Page 62: Co Line Queue

    CO Line Queue SINGLE LINE TELEPHONE To access an outside line: 1. Lift the handset. 2. Dial access code: 9, 801-823, 88+LLL (LLL = CO line number). 3. Dial telephone number. ❑ Flex CO Line Queue If you wish to be placed on a waiting list for a particular outside line that is busy, to become available: 1.

  • Page 63: Conference

    Conference Conference Conference Combinations Only stations that have conference enabled can institute a conference. Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established.
  • Page 64 Conference To exit a Conference (controller only): For a Single-line conference … 1. Press the ON/OFF button to ON. 2. Press the MUTE button, then replace the handset to monitor the conference. For a Multi-line conference … 1. Press the HOLD button to place outside parties on hold. The Hold Timer starts.
  • Page 65 Conference To terminate a party during a Conference call: 1. Press the line button of the party you wish to drop. 2. Replace the handset or press the ON/OFF button. 3. Lift the handset or press the ON/OFF button. 4. Press the flashing CONF button. SINGLE LINE TELEPHONE To set up a Conference with one external and one other internal station:...

  • Page 66: Dial-By-Name

    Dial-By-Name Dial-By-Name The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station. The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing.

  • Page 67: Directory Dial

    Directory Dial When the system finds a unique numeric match to the name being dialed, the call will be placed to the station matching the name. The intercom call will signal the station according to the H-T-P button. If fewer than 8 digits are dialed, the numeric match is dialed after a 10-second interdigit time-out occurs, or if [#] is pressed.
  • Page 68 Directory Dial 3. The alphabet is represented on the keypad as shown: A B C D E F A = 2 G H I J K L M N O B = 22 C = 222 P Q R S T U V W X Y Z O P E R...

  • Page 69: Do Not Disturb

    Do Not Disturb To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -or- Press the flexible button programmed for directory dialing. 3. Press the digit associated with the person’s name and when it displays, press SPEED to automatically dial the destination station.

  • Page 70: Executive Override

    Executive Override To cancel One-time Do Not Disturb: Replace the handset. The DND button LED will extinguish and DND will be cancelled. SINGLE LINE TELEPHONE To activate Do Not Disturb: 1. Lift the handset. 2. Dial [631]. 3. Replace the handset. To remove Do Not Disturb: 1.

  • Page 71: Flash

    Flash Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. » » » 8-button telephone users can assign a FLASH button by using code [660]. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call.

  • Page 72: Group Listening

    Group Listening To erase a flexible button: 1. Press SPEED twice. 2. Press the flexible button to be erased. 3. Press FLASH. A confirmation tone will sound. 4. Press the ON/OFF button. To check flexible button programming: 1. Lift handset. 2.

  • Page 73: Headset Mode

    Headset Mode Headset Mode A modular headset may be used by connecting the headset to the handset jack on the telephone (leaving the handset in place). The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -or-...

  • Page 74: Intercom

    Intercom Intercom ❑ Flex Using an Intercom Button To program a Flexible Button as an Intercom Button: 1. Press the SPEED button twice. 2. Press the desired flexible button to program. 3. Dial [645] on the dial pad. A confirmation tone will sound. If an error was made during entry, an error tone will sound.

  • Page 75: Answering An Intercom Call

    Intercom Answering an Intercom Call Depending on the position of your intercom button signal switch, answer the intercom call as indicated: H Mode (No LED) Handsfree Mode -- You will hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy. P Mode (LED Flashing) Privacy Mode -- You will hear three bursts of tone and a one-way announcement.

  • Page 76: Intercom Calls

    Intercom To use Intercom Transfer with DSS Buttons: 1. Receive or make an intercom call using a DSS button. 2. Press the TRANS button. An intercom dial tone will sound. 3. Press the DSS button where to transfer the call. 4.
  • Page 77 Intercom In the P mode (LED flashes), you will hear three bursts of tone and one-way announcement. The calling party cannot hear conversations in progress. Lift the handset or press the ON/OFF button to answer, -or- Press the H-T-P button to the H mode to reply. In the H mode (No LED), you will hear three bursts of tone and an announcement.

  • Page 78: Keyset Mode

    Keyset Mode Keyset Mode This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset. When telephone is set to AT command mode, these AT commands are supported.

  • Page 79: Last Number Redial

    Last Number Redial At an idle station: 1. Dial the Keyset Mode code [648] on the dial pad, -or- Press the preprogrammed KEYSET MODE button, the following displays: I NAC TI V E 2400 M O DE = S AVE = H OL D B AU D= # 2.

  • Page 80: Lcr Operation

    LCR Operation If that line is busy, the system will select another line from the same group and redial the number. If no lines are available in the same group, you will receive a busy tone and can queue for a line. If you preselect a line before activating LNR, the preselection will override the line used originally.

  • Page 81: Loop Key

    Loop Key CO Line Queue Cancel To cancel a Call Back Request: 1. Dial the CO Line Queue Cancel code [626] on the dial pad. 2. Replace the handset or press the ON/OFF button. ❑ Flex Loop Key A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button.

  • Page 82: Message Wait

    Message Wait Example -- 4606037 represents a voice mail button (group 1) for VMID 6037 that is in the system with the centralized voice mail installed. To use a mailbox button: The called station presses the MAILBOX flexible button and goes on-hook.
  • Page 83 Message Wait To answer a message waiting indication: If your MSG button is lit, you have a message waiting for you. The first message left is the first one called. 1. Press the MSG button. The station that left messagewill be signaled with tone ringing.

  • Page 84: Modem

    Modem Modem Voice Mail Modem Access You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. To access the voice mail system, you can either: Dial [498], ring directly to 498, be transferred to 498.

  • Page 85: Name In Display

    Name In Display Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: 1. Dial [690] on the dial pad. 2.

  • Page 86: Night Service

    Night Service SINGLE LINE TELEPHONE To create your name: 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad. 3. Briefly depress the hookswitch and release to complete the programming process.

  • Page 87: Off-Hook Voice Over (Ohvo)

    Off-Hook Voice Over (OHVO) ❑ Flex Off-Hook Voice Over (OHVO) While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays.
  • Page 88 Off-Hook Voice Over (OHVO) The calling OHVO station is not connected or able to hear the called station’s conversation (connection only allows calling station to transmit to the called station). The calling station is placed in a one-time DND mode upon initiating the Voice Over.

  • Page 89: Outside Calls

    Outside Calls ❑ Flex Outside Calls Placing an Outside Line on Hold If Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice for System Hold. -or- If System Hold Preference is programmed, press HOLD once for System Hold or twice for Exclusive Hold. Answering a Recall When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring.

  • Page 90: Paging

    Paging Paging If you are given the ability to make page announcements: 1. Lift the handset or press the ON/OFF button. 2. Dial a three-digit paging code or press the preprogrammed PAGING flexible button. Code Zone Code Zone Int/Ext All Call Internal Zone 7 Internal Zone 1 Internal Zone 8...

  • Page 91: Paging - Meet Me

    Personalized Messages Paging - Meet Me To request another party meet you on a page: 1. Dial the desired three-digit paging code. 2. Request the party to meet you on the page. 3. Do not hang up; wait for the requested party to answer. To answer a Meet Me Page: 1.

  • Page 92: Custom Messages

    Personalized Messages To cancel a pre-assigned message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. Custom Messages Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station.

  • Page 93: Date And Time Entry Messages

    Personalized Messages To use a unique custom message: 1. Dial [633] on the dial pad. -or- Press a preprogrammed PERSONAL MESSAGES button. 2. Dial a valid message number (18-20) for the desired custom message. To cancel a custom message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.
  • Page 94 Personalized Messages [15] = At Home Until: HH:MM xm [16] = On Break Until: HH:MM xm [17] = At Lunch Until: HH:MM xm 3. Enter the date/time on the dial pad as shown: Other Codes A - 21 D - 31 D - 31 B - 22 E - 32...

  • Page 95: Scrollable Canned Messages

    Personalized Messages Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through the canned messages and select one. When the desired message is displayed, pressing the hold button places that message on the station LCD.

  • Page 96: Personal Messages Flexible Button

    Personalized Messages To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace the handset. The DND button LED will extinguish. SINGLE LINE TELEPHONE Not applicable Personal Messages Flexible Button You can program the code [633] onto a flexible button to speed access to select and use messages.

  • Page 97: Pbx/Centrex Codes On A Flex Button

    PBX/Centrex Codes on a Flex Button ❑ Flex PBX/Centrex Codes on a Flex Button For one-button access to Centrex or PBX features: 1. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ ] , and [#] commands (refer to “Speed Dial”...

  • Page 98: Redial A Saved Number

    Redial Redial a Saved Number 1. Press the SPEED button. 2. Press the [ ] key. The saved number is automatically dialed. ❑ Flex Repeat Redial When you place a CO call and a Busy or No Answer is received: 1.

  • Page 99: Ring Down / Hot Line / Off-Hook Preference

    Ring Down / Hot Line / Off-Hook Preference To cancel the operation: Press the preprogrammed REDIAL flexible button. A confirmation tone will sound and the Auto Redial function is cancelled. SINGLE LINE TELEPHONE Not applicable Ring Down / Hot Line / Off-Hook ❑...

  • Page 100: Ring Tone

    Ring Tone 2. Dial desired button number. Refer to the following chart: To disable Off-Hook Preference: 1. Dial [691] on the dial pad. 2. Dial [00] on the dial pad. SINGLE LINE TELEPHONES When establishing an Off-hook Preference for SLT stations, it is necessary to program the SLTs CO line or line group, to access when going off-hook.

  • Page 101: Serial Number

    Serial Number The ringing choices are as follows: CO RING TONE*/FREQUENCY Tone (#) Freq Tone (#) Freq Tone (#) Freq 697/770 770/1633 1209/1336 697/852 770/0 1209/1477 697/941 852/941 1209/1633 697/1209 852/1209 1209/0 697/1336 852/1336 1336/1477 697/1477 852/1477 1336/1633 697/1633 852/1633 1336/0 697/0 852/0...

  • Page 102: Software Identification

    Software Identification Software Identification This feature only applies to systems. When a station dials feature code [610] on a display telephone, the system expects the next digits dialed to be a software identification code. This code is used to upgrade to a new version of software, e.g.

  • Page 103: Speakerphone

    Speakerphone Speakerphone 1. Press the ON/OFF button to ON. (An intercom dial tone will sound.) 2. Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial the number. The speakerphone will be activated. 3.
  • Page 104 Speed Dial 4. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover. HOLD -- Inserts a Pause. FLASH -- Inserts a Flash into the speed number. TRANS -- When used as the first entry in the speed bin, this inserts a non-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed.

  • Page 105: System Speed Dial Access

    Station/Port Fixed Number To store speed dial numbers: 1. Lift the handset. 2. Dial [661] on the dial pad. 3. Dial the desired station speed number (9000-9019). 4. Dial the telephone number to store. 5. Briefly press and release the hookswitch. A confirmation tone will sound.

  • Page 106: Station Relocate

    Station Relocate Station Relocate The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1.

  • Page 107: Universal Day/Night Answer

    Universal Day/Night Answer While receiving a Camp On or OHVO call: The called party may press a preprogrammed Text Message button with a specific message [633+XX]. For Example … [633] + [38] means a telephone calling the station receives the message WHO IS IT ? Code Text Message Code...

  • Page 108: Voice Mail

    Voice Mail When the system is in Day or Night mode and an outside line rings at another station, and you wish to answer it: Dial [#5] on the dial pad. The connected outside line can be transferred or disconnected. Each telephone utilizing Universal Day/Night Answer must have a loop button appearance if the ringing outside line does not display at their phone.

  • Page 109: Voice Mail Transfer With Id Digits

    Voice Mail Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user: 1. At the initiating station, press the TRANS. button. 2. Dial the Voice Mail Group number or press the preprogrammed VM GROUP flexible button.

  • Page 110: Voice Mail One-Touch Recording

    Voice Mail ❑ Flex Voice Mail One-Touch Recording While on an internal/external call, the Voice Mail One-Touch Recording feature allows you to press a button and have the system record the conversation in your mailbox. Dial feature code [649] + [VVV]. (where VVV = 440-447 for desired VM group).

  • Page 111: Volume Control

    Volume Control 3. When you finish recording, press the preprogrammed VM RECORD button. The LED will extinguish and the normal LCD call information will display. ELECTRONIC TELEPHONE Not applicable SINGLE LINE TELEPHONE Not applicable Volume Control DIGITAL AND ELECTRONIC TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes.
  • Page 112 Volume Control Using the speakerphone on an Intercom call … S PEA K E R CA L L [#########] M M M DD Y Y H H :M M a m Using the handset on an Intercom call … H A N DSE T IC M [#########] M M M DD Y Y H H :M M a m...
  • Page 113 Volume Control SINGLE LINE TELEPHONE The volume control on the Single Line Telephone is located on the right side of the telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to turn the ringer off. Two-line models have a volume switch for each line.

  • Page 114: Worksheets

    Worksheets Worksheets Flexible Button Programming Worksheet Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018...

  • Page 115: Default Numbering Plan

    Default Numbering Plan Default Numbering Plan Function Code 911 Alert View/Delete (reqs btn) 608/608+FLASH Account Code (reqs btn) ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ACD Call Qualifier* 570+[YYY] ACD CIQ Display Btn* 579+[UUU] (specific ACD grp) (reqs btn) ACD Group* (group 1-16) 550-565 ACD Help* (reqs btn) ACD Member Status*...
  • Page 116 Default Numbering Plan Function Code Attnd Custom Message 694+[XX]+message Attnd Day/Night/Special (reqs btn) 631 (DND key) Attnd Directory List Programming Attnd Disable Outgoing CO Line 602+press CO line btn Attnd Override (reqs btn) Attnd Setting Time and Date 692+date & time Attnd Unavailable Attnd Voice Mail Alarm Clear Background Music (Ch 3 = MPB3)
  • Page 117 Default Numbering Plan Function Code Camp On (8 btn) Clear Call Fwd, DND, Personal Msg CO Line (Idle) Direct Access 88+[LLL] CO Line Grp Access Code (grp 0-23) 800-823 CO Line Grp Access Code (all grps) CO Line Queue CO Line Queue Cancel Conference (8 btn) (reqs btn) Dial-By-Name Directory Dial...
  • Page 118 Default Numbering Plan Function Code Name in Display Night Service (reqs btn) Off Hook Voice Over (reqs btn) Page - All Call Page - Ext Zone All/1/2/3 760-762 (763=MPB2) (Mach I uses 761 only) Page - Internal Zones 1-8, All 701-709 Page - Meet Me (Answer) Personal Messages...
  • Page 119 Default Numbering Plan Function Code UCD Group (grp 1-8) 550-557 Unanswered CO Call Transfer Universal Day/Night Answer Voice Mail Group (grp 1-8) 440-447 VM Msg Cancel (VM Port only) 421+[MMMM] VM Msg Set (VM Port only) 420+[MMMM] VM Msg Set w/cnt (VM Port only) 422+[MMMM] VM One Touch Record (reqs btn) 649+[VVV]...
  • Page 120 Default Numbering Plan...
  • Page 122 IN3057-00...

This manual is also suitable for:

Dvxplus iiDvxplus iiiDvxplus ivMach iXts

Table of Contents