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VeriFone MX925 User Manual & Setup Manual
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Verifone MX925
User Manual
& Setup Guide
PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com

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Summary of Contents for VeriFone MX925

  • Page 1 Verifone MX925 User Manual & Setup Guide PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
  • Page 2 Setup including MSR, Smart Card, Contactless, and an EMV chip, the Accept Payments MX925 pin pad is designed to be multifunctional for you and your customers. Stream colorful multimedia promotions on a Settings stunning 7’ display and connect with your customers. Bring Troubleshooting cutting-edge technology into your payment solutions today.
  • Page 3 2. Plug your module into the open compartment on the back of Accept Payments your Verifone Mx925. 3. Next, plug your 12v power cable into your Mx925’s power port. Settings 4. Ensure that your power cable is plugged into a working power Troubleshooting source.
  • Page 4 PAYMENT. Cardholders will then be prompted to insert their EMV chip card to proceed with the sale. 5. Cardholders then insert their EMV chip card into the Mx925’s chip card reader. Merchants should note that EMV settings must be configured appropriately before their MX915 device can process EMV sales.
  • Page 5 & Tips 5. Cardholders then swipe or insert their debit card before entering PIN information on the Verifone Mx925’s keypad. Merchants should note Rights Reserved that debit settings must be configured appropriately before their Mx925 device can process debit-based transactions.
  • Page 6 2. From the menu, select VOID or VOID COMMAND. Spec Sheet 3. Note that the VOID menu option may no longer be available if a transaction is voided outside of a 24-hour window. Shop Verifone MX925 V.032025 PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com...
  • Page 7 Settings How to Install the Verifone Driver Table of Contents To begin, disconnect your Mx925 from your Windows host device. Overview 2. Download the official Verifone driver on your Windows host device. If you are using a PC, move the files to your desktop once Setup downloaded.
  • Page 8: Troubleshooting And Tips

    Verifone Mx925 Common Error Messages Table of Contents Below is a list of other common messages you may receive on your Overview Verifone Mx925 screen, alerting you of an error that needs to be addressed. These usually appear along with corresponding error Setup codes: Accept Payments 1.
  • Page 9: System Mode

    Table of Contents To disassemble your mounted Verifone Mx925 before disposing of Overview it, follow these steps: 1. Locate the pushpin on the back of your mounted Verifone Setup device. Accept Payments 2. Set your Mx925 on a flat, stable surface.
  • Page 10 Verifone no longer provides repair updates or critical security Overview alerts for the Verifone Mx925, as the device is end-of-life. Merchants using an Mx925 with PCI 4. x level security will still Setup receive support until April 2026. The Verifone M400 effectively Accept Payments serves as the Mx925’s replacement device.
  • Page 11 & Tips inconsistent with the present document. Rights Reserved Verifone and the Verifone logo are trademarks or registered trademarks of Verifone, Inc. Other trademarks or trade names are the property of their respective companies. Additional Information ©...