The Printer - Rena Systems Envelope Imager XT 3.0 Operation Manual

SECTION 5
TROUBLESHOOTING

The Printer

CONDITION
Losing data; extra lines; printing
strange characters.
Media jams
No communication
Can't increase belt speed
(No belt speed control)
No motor drive
Not operating at all.
Counts pieces, but doesn't
printing on media.
Not printing or counting.
Printing light, missing parts of
characters or dots
Blurry address
Split line of type
Ghosting and or skewed line of
type.
48
PROBLEM
Database problem.
Communications Problem.
Loosing Power.
Double feeding
Media is curled or bent
Media is too thin
Disconnected/damaged data cable.
Improper port selection within printer
driver.
Wrong printer driver or wrong belt
speed selected.
Motor circuit breaker tripped.
Wrong printer driver selected.
No power.
Print Unit not positioned properly.
Data out of print range.
Paper not passing over media sensor.
Media sensor is dirty/damaged.
Clogged or dirty printheads.
Running out of ink.
Printhead height is too high.
Line of type is being positioned across
two printheads (cartridges).
Example shows second line of the
address being split between two ink
cartridges.
Media is slipping, hesitating or
skewing as it is transported.
All or part of image is printed with a
ghost image (ghosting) or is skewing.
Example shows part of the image
(STE 140) ghosting and skewing.
Envelope Imager XT3.0/XT4.0 Operations Rev. 6/15/2007
SOLUTION
Check data in database program.
Check cable and connections.
Monitor Power.
Adjust Sheet Separators on
feeder.
Uncurl media.
Media must be at least 0.008".
Replace cable.
Check driver port selection.
Cycle printer power and reboot
computer.
Verify that the correct printer
driver was loaded/selected.
Check belt speed selection.
Reset motor circuit breaker.
Check/change printer driver
choice to the appropriate driver.
Check power, on/off switch,
power cord connections, and
printers line fuses.
Adjust printhead vertically.
Adjust margin setting in layout
software.
Readjust media side guide
positions.
Clean media sensor.
Purge and or clean cartridges.
Replace inkjet cartridges.
Adjust printhead closer to the
media using Media Thickness
Adjustment Dial.
Reposition the text in the layout
so that it does not print across
two printheads.
If you must print across two
printheads; adjust the positioning
of the two printheads in
relationship to each other using
the Head Alignment tool
Properties window of the printer
driver.
Check the sheet separator
adjustment. If separators are set
too tight they can hold back on
media.
Check that the printhead carriage
is set at the proper height. A
printhead carriage that is set too
high or too low may cause media
to jam, hesitate, slip, or skew.