Resetting Your Hub - BT Infinity User Manual And Troubleshooting

Hub sockets summary
Broadband: ADSL only for connection to ADSL broadband (not connected)
socket (grey)
Broadband: BT Infinity connects your Hub to Openreach modem
socket (red)
Ethernet sockets connection (no. 4 is a GigE port, which is used for high-speed devices
(yellow) 1–4 like network attached storage (NAS) drives and high spec computers)
USB socket for connecting USB 2.0 memory devices
Power socket connects your Hub to mains power using the Hub's power cable
Hub features
Your Hub offers a wide range of features, many of which aren't needed for day-to-day use.
Power Save mode and Access controls are popular everyday features that you may find useful.
BT Power Save
Your Hub 3 comes with Power Save, which means it goes into sleep mode if there's been
no activity for over five minutes. All lights will be dimmed and your Hub will wake up as
soon as you need it. You can also set a manual Power Save to turn off wireless between
preset times of the day. You do this through your Hub Manager (the Power light will
then be orange).
To find out more about your Hub features, go to www.bt.com/help/homehub
Hub wireless details
If the engineer replaced your old Hub with a new one, he or she may have transferred
your old Hub's wireless settings to your new Hub – there's a space on page 19 for you
to keep a note of these details.
About your Hub
10

Resetting your Hub

WARNING: resetting your Hub means you'll lose any changes that have been
made to your Hub software, including any changes made by the engineer.
Tip: you can back up your settings before you reset your Hub. To find out more,
go to www.bt.com/help
To reset your Hub to its factory default settings, removing all personal settings:
1 use a pin or paperclip
to press and release the
Reset button on the back
of your Hub. All Hub lights
will go out
2 wait for the Hub's Broadband
light to glow blue – this may
take several minutes
reset any changes that you or your engineer made before in Hub Manager
3
This may include:
reactivating BT FON – go to www.btfon.com
•
resetting any wireless settings that you changed
•
resetting your Hub Admin password and any Hub Manager changes
•
What to do with an old Hub
If you've got a new Hub as a replacement for a faulty one, please return the faulty one
with its power cable using the returns envelope sent with the replacement.
If you don't have a returns envelope or you've other old electrical equipment you'd like
to dispose of, please follow your local authority's recycling advice.
Before disposing of any such equipment, we recommend you reset it to its default
settings – this should remove all your personal settings. To find out how to reset your
Hub to its default settings, see above.
For more help, please go to www.bt.com/help
About your Hub
11