BT Infinity User Manual And Troubleshooting page 10

Hub light status
Broadband light is red
Broadband light is blue
Wireless light is off
Wireless light is orange
Wireless light is flashing orange
All lights are dimmed
All lights are flashing blue
Still not working? If you've tried the table above or you find you're having to restart
your Hub a lot, call us on 0800 111 4567.
Connection troubleshooting
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What's happening
Broadband's active, but can't connect
Hub's broadband is okay
Wireless isn't active
Wireless security is off
Hub is connecting to a device using
wireless via WPS
Hub is sleeping in Power Save mode
to save energy
Password Override in progress
What to do
Wait a few minutes. Then reset your broadband username in your Hub Manager at
bthomehub.home. Note: if you're connecting to another broadband service your
username will be different from the one we gave you.
If you've got a computer connected to your Hub, open your web browser for some help.
Or go to page 2
If you still can't connect, see page 6
If your Power light is orange, this means your Hub is sleeping in Power Save mode to save energy.
You can wake up your Hub by pressing and releasing its
If your Power light is blue, go to your Hub manager at bthomehub.home to switch on wireless.
For more help, go to www.bt.com/help
It's a good idea to have your security on for your safety. Go to your Hub manager at
bthomehub.home to switch on security.
For more help, go to www.bt.com/help
Wait two minutes for your Wireless light to turn blue – it'll turn orange if security's off
(see above to find out how to turn security on). To find out more about WPS, go to page 6.
For more help, go to www.bt.com/help
Lights return to full power as soon as the Hub sees any activity. For more about BT Power Save,
see page 10 or go to www.bt.com/help
Wait two minutes for all lights to turn steady blue.
For more help, go to www.bt.com/help
To restart your Hub, press and release the Restart button on the back of your Hub.
Wait for the Power light to turn blue.
Restart button.
Connection troubleshooting
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