BT Infinity User Manual And Troubleshooting page 5

An even easier way to connect devices
Your clever new Hub has a WPS (wi-fi protected set-up) button. What's that mean?
It means all you have to do to connect a WPS-enabled device or PC (running
Windows 7 or Windows Vista with Service Pack 2) is find your Hub's network name
using the device or PC you're trying to connect to broadband – and when you've
found and highlighted it and clicked Automatically connect, press the WPS button
on your Hub within two minutes. Some devices may need you to press a button.
To find out more about WPS, go to www.wi-fi.org/wifi-protected-setup
What to do if you have a problem connecting your computer to your Hub
If the computer's never been connected to the Hub before, see page 4.
Check the Hub lights table and troubleshooting on page 12. If the Broadband light is blue,
broadband to your Hub is okay. If your computer can't connect, these tips may help.
1 If you haven't already, press
the Restart button
on your Hub and then try
restarting your computer.
This often gets connections
up and running again.
2 If you're trying to get to a certain web page, try getting a different web page.
The problem may be with the web site you're trying to get.
Connect other computers and devices
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3 If you're using a firewall, check it isn't blocking your web browser's connection to the
internet. Try temporarily turning off your firewall and then restarting your browser. If
you can now get on the internet, there's a problem with your firewall settings. To fix
this problem, see your firewall's help information.
If your computer's connected using an Ethernet cable (yellow ends)
Check that this cable is plugged in correctly by unplugging and plugging back in each end.
Or try plugging the Ethernet cable into one of the other yellow Ethernet sockets on
the back of your Hub.
If you're using wireless, many things can affect a wireless connection
You could have a problem with interference on your wireless signal, your computer
settings or where your computer and Hub are in your home. These tips may help.
• Check that your computer's wireless adapter is turned on. Some laptops have a small
switch – please see your computer manual for help
If you're using a wireless adapter, check it's correctly installed and connected
•
• Check your wireless connection software – it should show if your computer's connected
to your Hub. Try hovering your mouse or cursor over the icons in your computer's
system tray (usually on the lower right-hand corner of the screen) – one of these may
show if your wireless is connected. Click or right-click on this to launch wireless manager
If you still can't get a wireless connection...
Try moving your computer closer to your Hub
•
• Move your computer and Hub away from large electrical appliances
Temporarily turn off other wireless devices in your home, such as wireless TV/video
•
senders, security cameras and baby monitors
Note: if your computer has an Ethernet port, try plugging in the Ethernet cable.
This may help you to get online. For more help with fixing connection problems,
go to www.bt.com/start
If you still have problems connecting, see page 12.
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