Activesync - HP iPAQ hx2000 User Manual

ActiveSync

Use the following suggestions to troubleshoot problems with
ActiveSync on your iPAQ Pocket PC. For more detailed
information on Microsoft ActiveSync, refer to
"Synchronizing with Your Computer."
Problem
I cannot connect
to my computer
using the
Desktop Cradle.
I connected my
iPAQ Pocket PC
before installing
Microsoft
ActiveSync.
User's Guide
Solution
■
Be sure you have installed Microsoft ActiveSync 3.7.1
or higher on your host computer before connecting your
iPAQ Pocket PC to it.
■
Be sure your iPAQ Pocket PC is connected to the
Desktop Cradle, and that the cradle is connected to
your computer.
■
Be sure your iPAQ Pocket PC is securely seated in the
cradle and is making contact with the cradle connector.
■
Be sure you are running Microsoft Windows 98SE, Me,
2000, or XP on your computer.
■
Uninstall and reinstall ActiveSync.
■
If you are running personal firewall software, try
disabling it. If you are then able to synchronize, contact
the software vendor for information on configuring the
required exclusions to eliminate this problem.
1. Disconnect the iPAQ Pocket PC from your computer.
2. In Windows 98 or 2000, click Start > Settings >
Control Panel > System. The Device Manager opens
automatically. Locate and select the "unknown" USB
device record and click Remove (Uninstall in
Windows 2000).
3. Restart your computer and allow it to detect the USB
device.
4. Install Microsoft ActiveSync 3.7.1 or higher.
5. Reconnect the iPAQ Pocket PC to the computer.
Troubleshooting
Chapter 2,
(Continued)
12–5