Call Transfer; Voicemail; Mute Calls; Call Hold - ATCOM Rainbow1 User Manual

Rainbow1 IP Phone User Manual

3.6 Call Transfer

1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.
While on calling, press the "Transfer" soft key to hold the current call and phone the third party. Then
dial the target number you want to transfer to on the activated line and press "Send" soft key to call
that number. After the target party answers the call, press "Transfer" soft key again to complete the
transfer.
2. Blind call transfer
The blind transfer allows user to transfer a call without speaking to the third party. On the user side,
the call will be ended as soon as the target phone number is dialed.
Operating steps: Press "More" soft key to get more option, then press "Bxfer" soft key, input the
transfer target number and press "Send" soft key.

3.7 Voicemail

Rainbow1 has a key for entering voicemail box. Press key to enter the menu to
configure voicemail number if never configure it previously. Otherwise, the voicemail number will be
called after press it. If you want to modify it after configured it, please go to the Account webpage to
modify the voicemail number.

3.8 Mute calls

The input audio will be not transmitted to peer phone after pressing key, and the phone
will be muted even switched among different modes of speaker, handset and headset. To un-mute,
just press key again.

3.9 Call Hold

The current calling will be hold by pressing soft key "Hold" or key. And the held call will be
resumed after pressing soft key "Resume" or key or the corresponding line key. Even on
3-way conference calling, the 3-way conference calling will be held after pressing "Hold" key, and be
resumed to 3-way conference after pressing "Hold" Key again. Remember the conversation is still on
hold without being ended even if hung up under the status of hold.

3.10 3-Way Conference Call

To initiate a conference call:
Press "More" soft key on calling to get more options, then press "Conf" soft key to start a conference
call. Enter the phone number of the third party and press "Send" soft key to send it out.
1. After the third party answers the call, pressing "Conf" key again to establish the 3-way conference.
2. 3-way conference initiator can press "Exit" soft key to quit from the conference and leave the other
two parties still in the conversation.
3. If the initiator hangs up the call or press the "End Conf" soft key, the conference will be ended and
the calling between the other two parties will be hung up.
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