Topcom Webt@lker 6000 Installation Manual page 35

This is a guide to the most common problems that may occur
during installation or use of your Webtalker.
You can easily solve some of the problems yourself, but may
need your broadband service provider or landline provider to
help you with others.
SOLUTION
• Go to the Setting menu and select Advanced settings and
Firmware update. Select the latest software version and
confirm to update.
• Check if you are using the correct Skype name and
password. Beware of upper-case/lower-case letters and
numeric numbers.
• Check that the Ethernet cable between
station and the LAN port on your broadband connection
(modem, router, hub, switch etc.) is connected properly.
• Check that the Ethernet cable between
station and the LAN port on your broadband connection
(modem, router, hub, switch etc.) is connected properly.
• Turn on the power to the modem or router and reset the
base station.
• In Internet settings, check that the IP mode corresponds to
the IP mode of your Internet connection or you are behind
a proxy server. Check the user manual for the proxy settings
guidance.
• Go to the status menu and select Sign in as a Skype user.
From there refer to the section "Sign in to Skype" in this
guide.
• Charge or replace the batteries.
on the base
on the base
T R O U B L E S H O O T I N G
35