Hp Insight Remote Support Software; Hp Insight Diagnostics; Hp Insight Diagnostics Survey Functionality - HP ProLiant DL360e Gen8 User Manual

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, boot the server using Intelligent Provisioning (on page 81).
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP
Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website
(http://www.hp.com/go/spp/download).

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 82) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation,
or it can be installed through the SPP

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring continuously to
ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on
your product's service level. Notifications may be sent to your authorized HP Channel Partner for onsite
service, if configured and available in your country.
For more information, see the HP website (http://www.hp.com/go/insightremotesupport). The HP Insight
Remote Support Release Notes detail the prerequisites, supported hardware, and associated operating
systems. The release notes are available on the HP website
(http://www.hp.com/go/insightremotesupport/docs). HP Insight Remote Support is included as part of HP
Warranty, HP Care Pack Service, or HP contractual support agreement.
HP Insight Remote Support Direct Connect
When you use the embedded Remote Support functionality with a ProLiant Gen8 server or BladeSystem
c-Class enclosure, you can register a server or enclosure to communicate directly to HP Insight Online without
the need to set up an HP Insight RS centralized Hosting Device in your local environment. HP Insight Online
will be your primary interface for remote support information. The Direct Connect Remote Support
configuration is available in iLO 4 1.30 and later, Intelligent Provisioning 1.50 and later, and Onboard
Administrator 4.01 and later.
("HP Service Pack for ProLiant" on page 83).
Software and configuration utilities 82