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HPE ProLiant DL360p Gen8 Server Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
DIMMs ..................................48 Heatsink ................................. 49 Processor ................................52 System battery ............................... 57 System board ................................. 58 HP Trusted Platform Module ..........................62 Cabling ..............................63 Cabling overview ..............................63 Hard drive backplane cabling ..........................63 FBWC capacitor pack cabling ..........................64 DVD-ROM and DVD-RW drive cabling ........................
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HPE ROM-Based Setup Utility ..........................70 Integrated Management Log ..........................70 USB support and functionality ..........................70 USB support ..............................70 Internal USB functionality ..........................71 Component identification ........................72 Front panel components ............................72 Front panel LEDs and buttons ..........................74 Rear panel components ............................
Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
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• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
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NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
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Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
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deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución.
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Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt. Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise.
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Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair). Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Illustrated parts catalog Mechanical components Item Description Spare part Customer number self repair (on page 5) Access panel — — Mandatory a) Caged heatsink access panel 671351-001 b) Screw-down heatsink access panel* 743499-001 Mandatory Miscellaneous hardware kit 671354-001 Mandatory a) Power supply blank —...
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Item Description Spare part Customer number self repair (on page 5) b) 10 SFF hard drive cage** 692479-001 Mandatory Mandatory c) 4 LFF hard drive cage* ** 667869-001 Rack mounting hardware — — Rack mounting hardware kit* — — a) 8 or 10 SFF ball bearing kit 675042-001 Mandatory Mandatory...
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Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
System components Item Description Spare part Customer number self repair (on page 5) Hot-plug power supplies — — a) 460 W, 92% 511777-001 Mandatory b) 460 W, Platinum Plus, 94%* 660184-001 Mandatory Mandatory c) 500 W, 277 V AC, 94%* 638549-001 Illustrated parts catalog 18...
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Item Description Spare part Customer number self repair (on page 5) d) 750 W, 277 V AC, 94%* 674890-001 Mandatory e) 750 W, Titanium 96%* 700287-001 Mandatory f) 750 W, 92%* 511778-001 Mandatory g) 750 W, Platinum Plus, 94%* 660183-001 Mandatory h) 750 W 48V DC, 92%* 639173-001...
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Item Description Spare part Customer number self repair (on page 5) l) 400-GB, SAS, MLC SSD, 6.35 cm (2.5 in)* 653963-001 Mandatory m) 400-GB, SAS, SLC SSD, 6.35 cm (2.5 in)* 653962-001 Mandatory n) 450-GB, SAS, 6.35 cm (2.5 in)* 653956-001 Mandatory o) 450-GB, SAS, 8.89 cm (3.5 in)*...
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Item Description Spare part Customer number self repair (on page 5) Power to hard drive backplane cable* 667873-001 Mandatory Front video adapter* 671353-001 Optional Optional SATA DVD-ROM drive cable* 667879-001 Chipset SATA cable* 671353-001 Optional Mini-SAS straight cable, 83.82 cm (33 in)* 671353-001 Optional *Not shown...
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realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto. No—Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver • HPE Insight Diagnostics software ("HPE Insight Diagnostics" on page 69) Preparation procedures To access some components and perform certain service procedures, you must perform one or more of the following procedures: •...
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber. Extend the server from the rack NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable management solution.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
Remove the drive. To replace the component, reverse the removal procedure. Power supply blank Remove the blank. To replace the component, reverse the removal procedure. AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
To replace the component, reverse the removal procedure. 48V DC power supply option One of the following optional input cables with pre-fastened ring tongues may be purchased from Hewlett Packard Enterprise or an authorized reseller: • A5S97A—1.3-m (7.55-ft) 48V DC Power Cable Kit •...
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Remove the safety cover. Remove the power ring tongues from the terminal block. Removal and replacement procedures 31...
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Remove the ground (earthed) wire from the ground screw and washer. Attach the screws to the terminal block. IMPORTANT: The minimum nominal thread diameter of a pillar or stud type terminal must be 3.5 mm (0.138 in); the diameter of a screw type terminal must be 4.0 mm (0.157 in). Removal and replacement procedures 32...
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Remove the power supply from the power supply bay. If you are not immediately replacing the power supply, install the safety cover. To replace the component: If you are not using an optional Hewlett Packard Enterprise input cable or the ring tongues you crimped previously, with the ground cable disconnected from the 48V power source, crimp the ring tongues to the power and ground cables coming from the 48V source.
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Remove the safety cover from the terminal block on the front of the power supply. Remove the screws from the terminal block. IMPORTANT: The minimum nominal thread diameter of a pillar or stud type terminal must be 3.5 mm (0.138 in); the diameter of a screw type terminal must be 4.0 mm (0.157 in). Removal and replacement procedures 34...
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Attach the ground (earthed) wire to the ground screw and washer and tighten to 1.47 N m (13 lb-in) of torque. The ground wire must be connected before the positive or negative lead wires. Attach the power ring tongues to the terminal block, following the polarity label below the terminal block, and then tighten the screws to 1.47 N m (13 lb-in) of torque.
Replace the safety cover. Insert the power supply into the power supply bay until it clicks into place. Route the power cord. Use best practices when routing power cords and other cables. A cable management arm is available to help with routing. To obtain a cable management arm, contact a Hewlett Packard Enterprise authorized reseller.
To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Extend the server from the rack (on page 26). Remove all drives ("Hot-plug drive"...
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Remove the DVD drive from the server. The server may look different than the one shown in the following illustration, depending on the server model. Disconnect the SATA DVD cable from the rear of the DVD drive. For LFF drives, do the following: Remove the DVD drive from the server.
Fan module The server has eight fans. Install fans 1 and 2 only when processor 2 is installed. When only one processor is installed, install the fan blanks in bays 1 and 2 ("Fan modules" on page 84). To remove the component: Extend the server from the rack (on page 26).
Install the access panel ("Access panel" on page 27). Slide the server into the rack. Power up the server. Fan blank Install fans 1 and 2 only when processor 2 is installed. When only one processor is installed, install the fan blanks in bays 1 and 2 ("Fan modules"...
Cache module To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Extend the server from the rack (on page 26). Remove the access panel ("Access panel"...
Disconnect the cable from the cache module or PCIe controller. Remove the FBWC capacitor pack. The server may look different than the one shown in the following illustration, depending on the server model. To replace the component, reverse the removal procedure. Recovering data from the flash-backed write cache If the server fails, use the following procedure to recover data temporarily stored in the FBWC.
If the drives are migrated to different drive positions or there are volumes present in the recovery server, a 1724 POST message appears, stating that logical drive configuration has been updated automatically. Front video adapter Depending on the model purchased, the server may look different than shown. The 10 SFF drive configuration does not support the front video adapter.
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Remove the existing FlexibleLOM. To replace the component: Firmly seat the FlexibleLOM in the slot, and then tighten the thumbscrew. Install the access panel ("Access panel" on page 27). Slide the server into the rack. Connect the LAN segment cables. Connect each power cord to the server.
Rack bezel Remove the component as indicated. To replace the component, reverse the removal procedure. Air baffle To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Extend the server from the rack (on page 26).
The server may look different than the one shown in the following illustration, depending on the server model. To replace the component, reverse the removal procedure. PCI riser cage To remove the component: CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage.
The server may look different than the one shown in the following illustration, depending on the server model. To replace the component, reverse the removal procedure. Expansion boards To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source.
PCIe riser board To remove the component: Power down the server (on page 25). Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Extend the server from the rack (on page 26). Remove the access panel ("Access panel"...
Remove the DIMM. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.
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To replace the component: Remove the thermal interface protective cover from the heatsink. Install the heatsink, ensuring the alignment bracket aligns on the front of the heatsink. Caged heatsink Removal and replacement procedures 51...
Screw-down heatsink Install the access panel ("Access panel" on page 27). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
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Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 27). Remove the heatsink ("Heatsink" on page 49). Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket.
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To replace the component: Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Remove the thermal interface protective cover from the heatsink. Install the heatsink, ensuring the alignment bracket aligns on the front of the heatsink. Removal and replacement procedures 55...
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Caged heatsink Screw-down heatsink Install the access panel ("Access panel" on page 27). Slide the server into the rack. Connect each power cord to the server. Connect each power cord to the power source. Power up the server. Removal and replacement procedures 56...
System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
System board To remove the component: IMPORTANT: Be sure you are using the correct spare part. The HPE ProLiant DL360p Gen8 Server ships with one of two different system boards that each use specific processors and heatsinks. To identify the proper system board spare part number, see the white label on the system board that shipped with the server.
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The server may look different than the one shown in the following illustration, depending on the server model. To replace the component: Align the system board on the tray, and tighten the thumbscrew to secure it. The server may look different than the one shown in the following illustration, depending on the server model.
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Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
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Close the processor retaining bracket. When the processor is installed properly inside the processor retaining bracket, the processor retaining bracket clears the flange on the front of the socket. CAUTION: Do not press down on the processor. Pressing down on the processor may cause damage to the processor socket and the system board.
Press the Esc key to exit RBSU. Press the F10 key to confirm exiting RBSU. The server automatically reboots. HP Trusted Platform Module The TPM is not a customer-removable part. CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet.
Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, refer to the white paper on high-density deployment at the Hewlett Packard Enterprise website (http://www.hpe.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
DVD-ROM and DVD-RW drive cabling The server may look different than the one shown in the following illustration, depending on the server model. Chipset SATA cable option With the chipset SATA cable option, the chipset SATA controller can be used with a single SATA hard drive that is installed in one hard drive bay of the SFF or LFF hard drive cage.
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Remove all power: Disconnect each power cord from the power source. Disconnect each power cord from the server. Extend the server from the rack (on page 26). Remove the access panel ("Access panel" on page 27). Disconnect any SAS cables from the hard drive cage and either the embedded SAS controller or an optional SAS controller.
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Connect the chipset SATA cable connector to the chipset SATA controller port on the system board. The chipset SATA connector on the SATA cable is narrower than the chipset SATA controller port header on the system board. Connect the remaining chipset SATA cable connector to the SATA header on the hard drive cage.
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Using the HPE ROM-Based Setup Utility (on page 70), disable the embedded P420i SAS storage controller, if necessary. Cabling 68...
Diagnostic tools Troubleshooting resources The ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide, select a language: •...
This functionality supports operating systems that are supported by the server. For operating systems supported by the server, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/supportos). If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration. Survey functionality is installed with every Intelligent Provisioning-assisted HPE Insight Diagnostics installation, or it can be installed through the SPP.
• RBSU • Diagnostics • • Operating environments which do not provide native USB support Internal USB functionality An internal USB connector is available for use with security key devices and USB drive keys. This solution provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.
Component identification Front panel components • 8 SFF Item Description SAS/SATA/SSD drive bay 1 SAS/SATA/SSD drive bay 2 SAS/SATA/SSD drive bay 3 SAS/SATA/SSD drive bay 4 SAS/SATA/SSD drive bay 5 SAS/SATA/SSD drive bay 6 SAS/SATA/SSD drive bay 7 Systems Insight Display DVD-ROM drive (optional) SAS/SATA/SSD drive bay 8 Front video connector (front video port adapter required)
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• 4 LFF Item Description SAS/SATA/SSD drive bay 1 DVD-ROM drive (optional) SAS/SATA/SSD drive bay 2 Serial number tab SAS/SATA/SSD drive bay 3 Systems Insight Display SAS/SATA/SSD drive bay 4 Front video connector (front video port adapter required) USB connectors (2) •...
Item Description SAS/SATA/SSD drive bay 7 SAS/SATA/SSD drive bay 8 SAS/SATA/SSD drive bay 9 SAS/SATA/SSD drive bay 10 Systems Insight Display USB connector Front panel LEDs and buttons • 8 SFF or 4 LFF Item Description Status UID button/LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated...
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**To identify components in a degraded or critical state, see the Systems Insight Display LEDs (on page 80), check iLO/BIOS logs, and reference the server troubleshooting guide. • 10 SFF Item Description Status UID button/LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated Power On/Standby button...
Rear panel LEDs and buttons Item Description Status HPE iLO/standard Solid green = Activity exists. NIC activity LED Flashing green = Activity exists. Off = No activity exists. HPE iLO/standard Solid green = Link exists. NIC link LED Off = No link exists. UID button/LED Solid blue = Identification is activated.
System board components Item Description TPM connector PCIe x8 riser connector PCIe x16 riser connector FlexibleLOM SAS cache module connector Front LED/Power cable connector Front USB/Video cable connector SAS connector B (Drives 5–8) SAS connector A (drives 1–4) NMI jumper System maintenance switch Processor 1 Fan module 8 connector...
Item Description Fan module 1 connector Processor 2 DIMM slots Processor 2 Drive backplane power connector Internal USB connector Power supply connector 1 SD card slot Power supply connector 2 Optical SATA connector DIMM slots DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines.
Position Default Function Reserved — Reserved — Reserved — Reserved — To access the redundant ROM, set S1, S5, and S6 to on. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.
Description Status Off = No link to network NIC LEDs Solid green = Network link Flashing green = Network link with activity If power is off, the front panel LED is not active. For status, see "Rear panel LEDS and buttons ("Rear panel components"...
Systems Insight Health LED System power Status Display LED and color • System board fault Amber Green One or more of the following conditions may Power supply (amber) exist: • Redundant power supply is installed and only one power supply is functional. •...
• 10 SFF configuration IMPORTANT: A cache module is required for a 10 SFF drive cage. Drives installed in a 10 SFF configuration do not function without a cache module. For more information, see the server user guide. Hot-plug drive LED definitions Item Status Definition...
Fan modules • One-processor configuration When only one processor is installed, be sure the fan blanks are always installed in bays 1 and 2 to ensure proper cooling. • Two-processor configuration Install fans 1 and 2 only when processor 2 is installed. When only one processor is installed, always install the fan blanks.
Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating — Relative humidity (noncondensing) 10% to 90% Operating 28°C (82.4°F), maximum wet bulb temperature 5% to 95% Non-operating 38.7°C (101.7°F), maximum wet bulb temperature * All temperature ratings shown are for sea level.
• HPE 1200W Common Slot Platinum Plus Hot Plug Power Supply (94% efficiency) (on page 90) For detailed power supply specifications, see the quickspecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/Quickspecs-CommonSLotPowerSupplies). HPE 460W Common Slot Gold Hot Plug Power Supply (92% efficiency) Specification Value...
HPE 500W Common Slot 277VAC Hot Plug Power Supply (94% efficiency) Specification Value Input requirements 200 V to 277 V AC Rated input voltage 50 Hz–60 Hz Rated input frequency 3.0 A at 200 V AC Rated input current 2.0 A at 277 V AC 600 W at 200 V AC input Rated input power 554 W at 277 V AC input...
2739 at 200 V AC Btus per hour 2724 at 240 V AC Power supply output 750 W at 200 V AC to 240 V AC Rated steady-state power input 750 W at 200 V AC to 240 V AC Maximum peak power input HPE 750W Common Slot Gold Hot Plug Power Supply (92%...
HPE 750W Common Slot -48VDC Hot Plug Power Supply (94% efficiency) Specification Value — Input requirements -36 V DC to -72 V DC Rated input voltage -48 V DC nominal input 23 A at -36 V DC input Rated input current 17 A at -48 V DC input, nominal input 11 A at -72 V DC input...
100 to 120 VAC, 200 to 240 VAC Rated input voltage 50 Hz to 60 Hz Rated input frequency 9.1 A at 100 VAC Rated input current 6.7 A at 200 VAC 897 W at 100V AC input Maximum rated input power 1321 W at 200V AC input 3408 at 120V AC input Btus per hour...
Acronyms and abbreviations double data rate Desktop Management Interface FBWC flash-backed write cache Integrated Lights-Out Integrated Management Log large form factor LAN on Motherboard nonmaskable interrupt NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test QuickPath Interconnect RBSU ROM-Based Setup Utility Acronyms and abbreviations 92...
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serial attached SCSI SATA serial ATA Secure Digital small form factor Trusted Platform Module unit identification universal serial bus Acronyms and abbreviations 93...
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