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HP ProLiant DL360 Generation 4 Server
Reference and Troubleshooting Guide
April 2004 (First Edition)
Part Number 359539-001

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  • Page 1

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide April 2004 (First Edition) Part Number 359539-001...

  • Page 2

    Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Linux is a U.S. registered trademark of Linus Torvalds. HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide April 2004 (First Edition) Part Number 359539-001...

  • Page 3: Table Of Contents

    Contents Server Component Identification Front Panel Components... 7 Front Panel LEDs and Buttons... 8 Rear Panel Components ... 10 Rear Panel LEDs and Buttons... 11 System Board Components ... 12 System Maintenance Switch... 13 NMI Switch ... 14 System Board LEDs... 14 System LEDs and Internal Health LED Combinations...

  • Page 4: Table Of Contents

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Identifying the Server Shipping Carton Contents ... 37 Installing Hardware Options ... 37 Installing the Server into the Rack ... 38 Powering Up and Configuring the Server ... 39 Installing the Operating System ... 40 Registering the Server...

  • Page 5: Table Of Contents

    Integrated Lights-Out Technology... 74 Erase Utility... 75 Management Agents ... 76 HP Systems Insight Manager... 76 Redundant ROM Support ... 76 USB Support and Functionality... 78 Diagnostic Tools ... 79 Survey Utility ... 79 Array Diagnostic Utility ... 80 HP Insight Diagnostics ... 80 Integrated Management Log...

  • Page 6: Table Of Contents

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide FCC Rating Label... 226 Class A Equipment ... 226 Class B Equipment ... 227 Declaration of Conformity for Products Marked with the FCC Logo, United States Only ... 227 Modifications ... 228 Cables...

  • Page 7: Table Of Contents

    Server Component Identification In This Section Front Panel Components ...7 Front Panel LEDs and Buttons ...8 Rear Panel Components...10 Rear Panel LEDs and Buttons ...11 System Board Components ...12 System Board LEDs ...14 System LEDs and Internal Health LED Combinations ...16 Internal USB Connector ...17...

  • Page 8: Front Panel Leds And Buttons

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Description Diskette drive bay Optical device bay Front USB port Hard drive bay 0 Hard drive bay 1 Front Panel LEDs and Buttons Item Description Power On/Standby button and system power LED...

  • Page 9

    Item Description Internal health LED External health LED (power supply) NIC 1 link/activity LED NIC 2 link/activity LED Server Component Identification Status Green = System health is normal. Amber = System is degraded. To identify the component in a degraded state, refer to system board LEDs. Red = System critical.

  • Page 10: Rear Panel Components

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Rear Panel Components Item Description PCI-X expansion slot 1, 64-bit/133-MHz 3.3V (optional PCI Express slot 1, x8) PCI-X expansion slot 2, 64-bit/133-MHz 3.3V (optional PCI Express slot 2, x8) Power supply bay 2...

  • Page 11: Rear Panel Leds And Buttons

    Rear Panel LEDs and Buttons Item Description iLO activity iLO link 10/100/1000 NIC 2 activity 10/100/1000 NIC 2 link 10/100/1000 NIC 1 link 10/100/1000 NIC 1 activity Server Component Identification Status Green = Activity exists. Flashing green = Activity exists. Off = No activity exists.

  • Page 12: System Board Components

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Description UID button/LED System Board Components Item Description DIMM slots (1-4) NMI switch System maintenance switch (SW2) Processor 1 socket Processor 2 socket Processor zone fan module connector Status Blue = Identification is activated.

  • Page 13: System Maintenance Switch

    Item Description SCSI backplane connector* Optical device connector * For SCSI models only System Maintenance Switch Position S7, S8 Server Component Identification Item Description PCI riser board assembly connector (for slot 1 riser board) System battery Default Function Off = iLO security is enabled. On = iLO security is disabled.

  • Page 14: Nmi Switch, System Board Leds

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications.

  • Page 15

    Item LED Description Status DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. DIMM 1A failure Amber = DIMM has failed. Off = DIMM is operating normally Overtemperature Amber = System has reached cautionary or critical temperature level.

  • Page 16: System Leds And Internal Health Led Combinations

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item LED Description Online spare memory Riser interlock System LEDs and Internal Health LED Combinations When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.

  • Page 17: Internal Usb Connector

    System LED and Internal Health Color LED Color DIMM failure, slot X (Amber) Amber DIMM failure, all slots in one bank (Amber) Overtemperature Amber (Amber) Riser interlock (Amber) Online spare memory Amber (Amber) Power converter module interlock (Amber) Fan module (Amber) Amber Fan module (Red) Power supply signal...

  • Page 18: Scsi Ids And Sata Device Numbers

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide For more information, refer to "Internal USB Functionality (on page 79)." SCSI IDs and SATA Device Numbers...

  • Page 19: Hot-plug Scsi Hard Drive Leds

    Hot-Plug SCSI Hard Drive LEDs Item LED Description Activity status Online status Fault status Server Component Identification Status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity On = Drive is part of an array and is currently working.

  • Page 20: Hot-plug Scsi Hard Drive Led Combinations

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Hot-Plug SCSI Hard Drive LED Combinations Activity Online Fault LED LED (1) LED (2) On, off, or On or off Flashing flashing On, off, or flashing On or Flashing flashing...

  • Page 21: Optional Battery-backed Write Cache Enabler Leds, Battery-backed Write Cache Enabler Led Statuses

    Optional Battery-Backed Write Cache Enabler LEDs Item LED Color Amber Green For LED status information, refer to "Battery-Backed Write Cache Enabler LED Statuses (on page 21)." Battery-Backed Write Cache Enabler LED Statuses Server Status Server is on and has normal run time Server Component Identification LED Status...

  • Page 22: Fan Module Locations

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Server Status Server is on and is in the first 30 seconds after power up Server is off and is in data retention mode Fan Module Locations Item Description Power supply zone fan module...

  • Page 23: Processor Zone Fan Module Led

    Processor Zone Fan Module LED Status Amber = One fan in this module has failed. Red = Multiple fans in this module have failed. Off = All fans in this module are operating normally. For power supply zone fan module LED information, refer to System Board LEDs.

  • Page 25: Server Operations, Powering Up The Server, Powering Down The Server

    Server Operations In This Section Powering Up the Server...25 Powering Down the Server...25 Extending the Server from the Removing the Access Panel ...27 Installing the Access Panel ...28 Removing PCI Riser Board Assembly Installing PCI Riser Board Assembly...29 Powering Up the Server To power up the server, press the Power On/Standby button.

  • Page 26: Extending The Server From The Rack

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 4. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button.

  • Page 27: Removing The Access Panel

    b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the Access Panel surfaces, allow the drives and the internal system components to cool before touching them. the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 28: Installing The Access Panel, Removing Pci Riser Board Assembly

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing the Access Panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 8 mm (0.2 in).

  • Page 29: Installing Pci Riser Board Assembly

    c. Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors. Installing PCI Riser Board Assembly boards, power down the server and remove all AC power cords before removing or installing the PCI riser board. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board.

  • Page 30

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide...

  • Page 31: Server Setup, Optional Installation Services

    Server Setup In This Section Optional Installation Services...31 Rack Planning Resources ...32 Optimum Environment ...33 Rack Warnings ...36 Identifying the Server Shipping Carton Installing Hardware Options...37 Installing the Server into the Rack Powering Up and Configuring the Server Installing the Operating System Registering the Server ...41 Optional Installation Services...

  • Page 32: Rack Planning Resources

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide HP ProLiant Essentials (HP SIM and RDP) VMWare Integrated hardware and software support Critical Service Proactive 24 Support Plus Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).

  • Page 33: Optimum Environment, Space And Airflow Requirements

    Coupling multiple racks The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment.

  • Page 34: Temperature Requirements

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage. The Compaq 9000 and 10000 Series racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

  • Page 35: Power Requirements

    • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power Requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians.

  • Page 36: Electrical Grounding Requirements, Rack Warnings

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Electrical Grounding Requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes.

  • Page 37: Identifying The Server Shipping Carton Contents, Installing Hardware Options

    equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

  • Page 38: Installing The Server Into The Rack

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing the Server into the Rack To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit.

  • Page 39: Powering Up And Configuring The Server

    Item Description Power supply bay 1 (populated) USB connector 10/100/1000 NIC 1 10/100/1000 NIC 2 iLO management port Mouse connector Keyboard connector Video connector Serial connector Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated.

  • Page 40: Installing The Operating System

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation. To configure these utilities manually: Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA.

  • Page 41: Registering The Server

    Server Setup Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).

  • Page 43: Hardware Options Installation, Introduction, Processor Option

    Hardware Options Installation In This Section Introduction ...43 Processor Option ...43 Memory Options...46 Hard Drive Options ...49 Optical Device Option ...51 Battery-Backed Write Cache Enabler Redundant Hot-Plug AC Power Supply Option Expansion Board Options...57 Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

  • Page 44

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor. server, do not separate the processor from the heatsink. The processor, heatsink, and retaining clip make up a single assembly.

  • Page 45

    5. Remove the protective cover from the processor. 6. Align the holes in the processor assembly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket.

  • Page 46: Memory Options

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Install the processor assembly and close the processor locking lever and processor retaining clips. 8. Install the access panel ("Installing the Access Panel" on page 28). Memory Options You can expand server memory by installing PC2700 DDR SDRAM DIMMs.

  • Page 47: Dimm Installation Guidelines, Online Spare Memory Configuration

    DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: DIMMs installed in the server must be Registered DDR DRAM, 2.5 volts, 64 bits wide, and ECC. DIMMs in slots 1A and 2A must match. DIMMs in slots 3B and 4B must match and must be installed as a pair. All DIMMs installed must be the same speed.

  • Page 48: Installing Dimms

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide After installing DIMMs, use RBSU to configure the system for online spare memory support ("Configuring Online Spare Memory" on page 69). Installing DIMMs 1. Power down the server ("Powering Down the Server" on page 25).

  • Page 49: Hard Drive Options, Removing A Hard Drive Blank, Scsi Hard Drive Guidelines

    Hard Drive Options Removing a Hard Drive Blank (on page 49) SCSI Hard Drive Guidelines (on page 49) Installing a SCSI or SATA Hard Drive Removing a Hard Drive Blank do not operate the server unless all bays are populated with either a component or a blank.

  • Page 50: Installing A Scsi Or Sata Hard Drive

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide The SCSI ID for each hot-plug hard drive is set automatically to the next sequential ID number in a series beginning with ID0. If only one SCSI hard drive is used, install it in the bay with the lowest number.

  • Page 51: Optical Device Option

    5. Resume normal server operations. Optical Device Option 1. Push the optical device ejector button and eject the optical device or blank. NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device.

  • Page 52: Battery-backed Write Cache Enabler Option

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Battery-Backed Write Cache Enabler Option The Battery-Backed Write Cache Enabler, along with the battery module, provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours. The NiMH batteries in the battery module are continuously recharged through a trickle-charging process whenever the system power is on.

  • Page 53

    5. Install the battery module over the fasteners and turn the fasteners clockwise to lock the module in place. 6. Install the Smart Array 6i memory module. 7. Route the battery module cable through the battery-backed write cache cable clip on the system board. NOTE: To manage internal cabling, wind the excess battery module cable around the batteries.

  • Page 54: Redundant Hot-plug Ac Power Supply Option

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 8. Connect the battery module cable to the battery-backed write cache enabler and to the Smart Array 6i memory connector on the system board. 9. Install the access panel ("Installing the Access Panel" on page 28).

  • Page 55

    2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.

  • Page 56

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated.

  • Page 57: Expansion Board Options, Pci Expansion Slot Definitions, Expansion Board

    10. Be sure that the front panel external health LED is green ("Front Panel LEDs and Buttons" on page 8). Expansion Board Options For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: The optional RILOE II board can be installed only in slot 2.

  • Page 58: Installing An Expansion Board

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Installing an Expansion Board 1. Power down the server ("Powering Down the Server" on page 25). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26).

  • Page 59: Installing A Pci Express Riser Board

    8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board.

  • Page 60

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Remove the expansion slot cover from the slot, if installed ("Installing an Expansion Board" on page 58). 6. Remove the expansion board from the slot, if installed ("Expansion Board"...

  • Page 61

    8. Identify the differences between the two PCI Express riser boards. Item Description Riser board with x8 connector for full-length expansion boards Riser board with x8 connector for half-length expansion boards 9. Install the PCI Express riser board: Hardware Options Installation...

  • Page 62

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the riser board with the slot for half-length expansion boards, if needed.

  • Page 63: Server Cabling, Cabling Overview, Server Cable Routing

    Server Cabling In This Section Cabling Overview...63 Server Cable Routing...63 SATA Cable Routing...64 Cabling Overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms).

  • Page 64: Sata Cable Routing

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SATA Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 65: Server Software And Configuration Utilities, Configuration Tools, Smartstart Software

    Server Software and Configuration Utilities In This Section Configuration Tools...65 Management Tools ...72 Diagnostic Tools...79 Keeping the System Current...81 Configuration Tools List of Tools: SmartStart Software...65 ROM-Based Setup Utility ...67 Array Configuration Utility ...70 Option ROM Configuration for Arrays HP ProLiant Essentials RDP ...71 Re-Entering the Server Serial Number and Product SmartStart Software...

  • Page 66

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 80) Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

  • Page 67: Rom-based Setup Utility

    ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: Configuring system devices and installed options Displaying system information Selecting the operating system Selecting the primary boot controller Configuring online spare memory For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (ftp://ftp.compaq.com/pub/products/servers/management/rbsu-whitepaper.pdf).

  • Page 68

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Auto-Configuration Process The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.

  • Page 69

    Boot Options After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from either a diskette, CD, or hard drive.

  • Page 70: Array Configuration Utility, Option Rom Configuration For Arrays

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Array Configuration Utility ACU is a browser-based utility with the following features: Runs as a local application or remote service Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration...

  • Page 71: Hp Proliant Essentials Rdp, Re-entering The Server Serial Number And Product Id

    For more information about array controller configuration, refer to the controller user guide, or the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.compaq.com/support/techpubs/whitepapers). HP ProLiant Essentials RDP The HP ProLiant Essentials RDP software is the preferred method for rapid, high-volume server deployments.

  • Page 72: Management Tools, Automatic Server Recovery

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Enter the product ID and press the Enter key. 8. Press the Escape key to close the menu. 9. Press the Escape key to exit RBSU. 10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

  • Page 73: Rompaq Utility, System Online Rom Flash Component Utility

    ROMPaq Utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions.

  • Page 74: Integrated Lights-out Technology

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Integrated Lights-Out Technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.

  • Page 75: Erase Utility

    HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3.

  • Page 76: Management Agents, Hp Systems Insight Manager, Redundant Rom Support

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide The Erase Utility can be accessed from the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart Software" on page 65). Management Agents Management Agents provide the information to enable fault, performance, and configuration management.

  • Page 77

    NOTE: The server ships with the same version programmed on each side of the ROM. Safety and Security Benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason.

  • Page 78: Usb Support And Functionality

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt.

  • Page 79: Diagnostic Tools, Survey Utility

    Internal USB Functionality An internal USB connector is available for use with USB drive keys only. The internal connector shares the same bus with the front external USB connector, and connecting a device to both the front internal and front external USB connectors is not supported.

  • Page 80: Array Diagnostic Utility, Hp Insight Diagnostics, Integrated Management Log

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Array Diagnostic Utility ADU is a Windows-based tool that collects information about array controllers and generates a list of detected problems. For a list of error messages, refer to "ADU Error Messages (on page 153)."...

  • Page 81: Keeping The System Current, Drivers

    Keeping the System Current List of Tools: Drivers ...81 Resource Paqs...82 ProLiant Support Packs ...82 Operating System Version Support Change Control and Proactive Care Pack...82 Drivers The server includes new hardware that may not have driver support on all operating system installation media. If you are installing a SmartStart supported operating system, use the SmartStart software (on page 65) and its Assisted Path feature to install the operating system and latest driver support.

  • Page 82: Resource Paqs, Proliant Support Packs, Operating System Version Support, Change Control And Proactive Notification

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Resource Paqs Resource Paqs are operating system-specific packages of tools, utilities, and information for HP servers running certain Microsoft® or Novell operating systems. The Resource Paqs include utilities to monitor performance, software drivers, customer support information, and whitepapers on the latest server integration information.

  • Page 83: Battery Replacement

    Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 84

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure.

  • Page 85: Troubleshooting, Server Diagnostic Steps, Important Safety Information

    Troubleshooting In This Section Server Diagnostic Steps...85 Procedures for All ProLiant Servers...105 Error Messages ...153 Server Diagnostic Steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 91),"...

  • Page 86

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Important Safety Information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

  • Page 87

    49-109 kg 100-240 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. systems, indicate that the equipment is supplied by multiple sources of power.

  • Page 88

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation.

  • Page 89: Preparing The Server For Diagnosis

    • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

  • Page 90: Symptom Information

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. You must have the appropriate Health Drivers and Management Agents installed on the server.

  • Page 91: Diagnostic Steps

    Diagnostic Steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 91)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis Flowchart (on page 92)."...

  • Page 92

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

  • Page 93

    Item Refer to "Symptom Information" "Loose Connections (on page 108)" "Service Notifications" Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) Server user guide or setup and installation guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) •...

  • Page 94

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide...

  • Page 95

    Power-On Problems Flowchart Symptoms: The server does not power on. The system power LED is off or amber. The external health LED is red or amber. The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.

  • Page 96

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Item Refer to • "Power Supply Problems (on page 106)" • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) "System Open Circuits and Short Circuits (on page 125)"...

  • Page 97

    Troubleshooting...

  • Page 98

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide POST Problems Flowchart Symptoms: Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. Server completes POST with errors Possible Problems:...

  • Page 99

    Troubleshooting...

  • Page 100

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide OS Boot Problems Flowchart Symptoms: Server does not boot a previously installed operating system Server does not boot SmartStart Possible Causes: Corrupted operating system Hard drive subsystem problem Item Refer to HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart)

  • Page 101

    Troubleshooting...

  • Page 102

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Server Fault Indications Flowchart Symptoms: Server boots, but a fault event is reported by Insight Management Agents (on page 76) Server boots, but the internal health LED or external health LED is red or...

  • Page 103

    Item Refer to • "Hardware Problems (on page 105)" • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) Troubleshooting...

  • Page 104

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide...

  • Page 105: Procedures For All Proliant Servers, Hardware Problems

    Procedures for All ProLiant Servers The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting. Hardware Problems Power Problems (on page 105) General Hardware Problems (on page 107) Internal System Problems (on page 112) External Device Problems (on page 126) Power Problems...

  • Page 106

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 5. Have a qualified electrician check the line voltage to be sure it meets the required specifications. 6. Be sure the proper circuit breaker is in the On position. Power Supply Problems Action: 1.

  • Page 107

    6. Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact an authorized service provider. 7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred.

  • Page 108

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Loose Connections Action: Be sure all power cords are securely connected. Be sure all cables are properly aligned and securely connected for all external and internal components. Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.

  • Page 109

    Installation of a SCSI device without termination or without proper ID settings Setting of an IDE device to Master/Slave when the other device is set to Cable Select Connection of the data cable, but not the power cable, of a new device 4.

  • Page 110

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unknown Problem Action: 1. Disconnect power to the server. 2. Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server.

  • Page 111

    3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the Device Action: 1.

  • Page 112

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Internal System Problems List of Problems: CD-ROM and DVD Drive Problems...112 DAT Drive Problems...113 Diskette Drive Problems...114 DLT Drive Problems ...116 Fan Problems ...118 Hard Drive Problems ...119 Memory Problems ...121...

  • Page 113

    Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3.

  • Page 114

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide DAT drive error or failure occurs Action: 1. Be sure drivers, software, and firmware are upgraded to the latest revisions. 2. Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure.

  • Page 115

    Diskette drive light stays on Action: 1. Be sure no loose connections (on page 108) exist. 2. Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems). 3. Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive.

  • Page 116

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement.

  • Page 117

    To examine the drive take-up leader, tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link-hook, which should be engaged in the leader slot. DLT drive failure occurs Action: Be sure the power and signal cables are properly connected.

  • Page 118

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide NOTE: It is recommended that no more than two DLT drives per bus exist. If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive, be sure the SCSI terminator is connected.

  • Page 119

    4. Be sure no POST error messages ("POST Error Messages and Beep Codes" on page 186) are displayed while booting the server that indicate temperature violation or fan failure information. Refer to the server documentation for the temperature requirements for the server. 5.

  • Page 120

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide System completes POST but hard drive fails Action: 1. Be sure no loose connections (on page 108) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is properly cabled and terminated if necessary.

  • Page 121

    2. Be sure no viruses exist on the server. Run a current version of a virus scan utility. Server response time is slower than usual Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed.

  • Page 122

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide General memory problems are occurring Action: Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks be fully populated or that all memory within a memory bank must be the same size, type, and speed.

  • Page 123

    4. Be sure no operating system errors are indicated. 5. Restart the server and check to see if the error message is still displayed. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated. Server fails to recognize existing memory Action: 1.

  • Page 124

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide PPM Problems Action: If the PPMs are not integrated on the system board: the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

  • Page 125

    5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a.

  • Page 126

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Be sure no loose connections (on page 108) exist in the rest of the server, particularly with the cables that connect to the system board. Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components.

  • Page 127

    For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet. 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect. 6.

  • Page 128

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers.

  • Page 129

    For tower-model servers, check the cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation.

  • Page 130

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide No response occurs when you type AT AT commands are not Data is displayed as garbled characters after the connection is established Modem does not answer an incoming call Modem disconnects while online...

  • Page 131

    4. Be sure you are in terminal mode and not MS-DOS mode. 5. Refer to the HP website (http://www.hp.com) for a complete list of AT commands. AT commands are not visible Action: Set the echo command to On using the AT command ATE. Data is displayed as garbled characters after the connection is established Action: 1.

  • Page 132

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Modem disconnects while online Action: 1. Be sure no loose connections (on page 108) exist. 2. Be sure no line interference exists. Retry the connection by dialing the number several times. If conditions remain poor, contact the telephone company to have the line tested.

  • Page 133

    3. If this does not work, force a slower baud rate (14400 baud) with the AT command AT&Q6N0S37=11. You are unable to connect at 56 Kbps Action: 1. Find out the maximum baud rate at which the ISP connects, and change the settings to reflect this.

  • Page 134

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 7. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 8. Be sure the server ROM is up to date. 9. Be sure the controller drivers are up to date.

  • Page 135: Software Problems

    a. Uninstall the network controller driver for the malfunctioning controller in the operating system. b. Restart the server, run RBSU, and be sure the server recognizes the controller and resources are available for the controller. c. Restart the server, and then reinstall the network driver. 4.

  • Page 136

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Restoring to a Backed-Up Version (on page 138) When to Reconfigure or Reload Software (on page 138) Linux Operating Systems (on page 139) Operating System Problems List of Problems: Operating system locks up...136...

  • Page 137

    1. Type the following commands at the System Console screen (where XXX is the new numeric value): Set Minimum Packet Receive Buffers=XXX Set Maximum Packet Receive Buffers=XXX 2. Add the commands to the STARTUP.NCF file. NOTE: When gigabit NICs are installed, the minimum buffers should be set to at least 500, and the maximum to at least 2000.

  • Page 138

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Restoring to a Backed-Up Version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system. Before restoring the backup, make a backup of the current system.

  • Page 139

    Windows® 2003—Automated System Recovery Diskette. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility. Refer to the operating system documentation for more information. Windows® 2000—Emergency Repair Diskette. If the operating system was factory-installed, click Start>Programs>System Tools to access the Emergency Repair Disk Utility.

  • Page 140

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Software locks up Action: 1. Check the application log and operating system log for entries indicating why the software failed. 2. Check for incompatibility with other software on the server.

  • Page 141

    Be sure you have the most current drivers ("Maintaining Current Drivers" on page 141). Clustering Software If the server uses cluster software, such as Microsoft® Cluster Server or Novell Cluster Services, refer to the documentation provided with the application for cluster troubleshooting information.

  • Page 142

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Microsoft® operating systems—PSPs are available for servers running Microsoft® Windows NT® 4.0, and Windows® Server 2003. SSDs are also available for other versions of Microsoft® Windows® operating systems. Novell NetWare—PSPs are available for servers running the latest versions of Novell NetWare.

  • Page 143

    An administrative user account on each target system. The administrative account must have the same username and password as the local administrative client system. All target systems are connected to the same network and use protocols that enable them to be seen from the administrative client. Each target system has a system partition that is at least 32 MB in size.

  • Page 144

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Network connection fails on remote communication Because network connectivity cannot be guaranteed, it is possible for the administrative client to become disconnected from the target server during the ROM flash preparation. If any remote connectivity procedure fails during the ROM flash online preparation, the ROM flash does not occur for the target system.

  • Page 145: Contacting Hp

    You want to change the operating system selection. You encounter a failure-causing error during the SmartStart installation. You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website (http://h18007.www1.hp.com/support/files/server) or the Maintenance Utilities menu of the SmartStart CD.

  • Page 146

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers for worldwide Technical Support Centers, refer to the HP website (http://www.hp.com). Server Information You Need Before contacting HP, collect the following: All information from any troubleshooting efforts to this point.

  • Page 147

    Operating System Information You Need Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the information listed in the following sections, based on operating system used. Microsoft® Operating Systems Collect the following information: Whether the operating system was factory installed Operating system version number A current copy of the following files:...

  • Page 148

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide A list of each third-party software component installed, with the version A detailed description of the problem and any associated error messages Linux Operating Systems Collect the following information: Operating system distribution and version...

  • Page 149

    Version of the PSP used List of drivers from the PSP (/var/log/hppldu.log) A list of each third-party hardware component installed, with the firmware revisions A list of each third-party software component installed, with the versions A detailed description of the problem and any associated error messages Novell NetWare Operating Systems Collect the following information: Whether the operating system was factory installed...

  • Page 150

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SYS:SYSTEM\SURVEY.TXT Current patch level A list of each third-party hardware component installed, with the firmware revisions A list of each third-party software component installed, with the versions A detailed description of the problem and any associated error messages...

  • Page 151

    A list of each third-party hardware component installed, with the firmware revisions A list of each third-party software component installed, with the versions A detailed description of the problem and any associated error messages IBM OS/2 Operating Systems Collect the following information: Operating system version number and printouts or electronic copies (to e- mail to a support technician) of: IBMLAN.INI...

  • Page 152

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide File system on each logical drive Warp Server version used and: Whether Entry, Advanced, Advanced with SMP, or e-Business All services running at the time the problem occurred A list of each third-party hardware component installed, with the firmware...

  • Page 153: Error Messages, Adu Error Messages

    /usr/sbin/prtconf Error Messages ADU Error Messages (on page 153) POST Error Messages ("POST Error Messages and Beep Codes" on page 186) Event List Error Messages (on page 216) ADU Error Messages List of Messages: Introduction to ADU Error Messages...156 Accelerator Board not Detected Accelerator Error Log...157 Accelerator Parity Read Errors:...

  • Page 154: Table Of Contents

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Configuration Signature is Zero...

  • Page 155: Table Of Contents

    Logical Drive X Status = Overheating Logical Drive X Status = Recovering (rebuilding data on a replaced drive) Logical Drive X Status = Wrong Drive Replaced Loose Cable Detected - Logical Drives May Be Marked FAILED Until Mirror Data Miscompare ...172 No Configuration for Array Accelerator NVRAM Configuration Present, Controller not...

  • Page 156: Accelerator Board Not Detected

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Attached Drives..181 Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count System Board is Unable to Identify which Slots the Controllers are in This Controller Can See the Drives but the Other Controller Can't...

  • Page 157: Accelerator Parity Write Errors: X, Accelerator Status: Cache Was Automatically Configured During Last Controller Reset

    Accelerator Error Log Description: List of the last 32 parity errors on transfers to or from the memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write). Action: If many parity errors are listed, you may need to replace the array accelerator board.

  • Page 158: Accelerator Status: Excessive Ecc Errors Detected In At Least One Cache Line

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: Data in cache was lost, but not because of the battery being discharged. Action: Be sure the array accelerator is properly seated. If the error persists, you may need to replace the array accelerator.

  • Page 159: Accelerator Status: Permanently Disabled

    Description: The number of cache lines experiencing excessive ECC errors has reached a preset limit. Therefore, the cache has been shut down. Action: 1. Reseat the cache to the controller. 2. If the problem persists, replace the cache. Accelerator Status: Obsolete Data Detected Description: During reset initialization, obsolete data was found in the cache due to the drives being moved and written to by another controller.

  • Page 160: Accelerator Status: Possible Data Loss In Cache, Accelerator Status: Valid Data Found At Reset

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Accelerator Status: Possible Data Loss in Cache Description: Possible data loss was detected during power-up due to all batteries being below sufficient voltage level and no presence of the identification signatures on the array accelerator board.

  • Page 161: Adapter/nvram Id Mismatch, Board In Use By Expand Operation

    Adapter/NVRAM ID Mismatch Description: EISA NVRAM has an ID for a different controller from the one physically present in the slot. Action: Run the server setup utility. Array Accelerator Battery Pack X not Fully Charged Description: Battery is not fully charged. Action: If 75% of the batteries present are fully charged, the array accelerator is fully operational.

  • Page 162: Cache Has Been Disabled Because Adg Enabler Dongle Is Broken Or Missing

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing Description: The cache has been disabled because RAID ADG volume is configured but the ADG Enabler Dongle is broken or missing.

  • Page 163: Controller Communication Failure Occurred, Controller Firmware Needs Upgrading, Controller Is Located In Special "video" Slot

    Controller Communication Failure Occurred Description: Controller communication failure occurred. ADU was unable to successfully issue commands to the controller in this slot. Action: 1. Be sure all cables are properly connected and working. 2. Be sure the controller is working, and replace if needed. Controller Detected.

  • Page 164: Controller Reported Post Error. Error Code: X, Disable Command Issued

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Controller Is Not Configured Description: Controller is not configured. If the controller was previously configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been moved to a different drive bay.

  • Page 165: Drive (bay) X Has Insufficient Capacity For Its Configuration

    Drive (Bay) X Firmware Needs Upgrading Description: Firmware on this physical drive is below the latest recommended version. Action: Run Options ROMPaq to upgrade the drive firmware to the latest revision. Drive (Bay) X has Insufficient Capacity for its Configuration Description: Drive has insufficient capacity to be used in this logical drive configuration.

  • Page 166: Drive (bay) X Is Failed, Drive (bay) X Is Undergoing Drive Recovery

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Drive (Bay) X is a Replacement Drive Description: This drive has been replaced. This message is displayed if a drive is replaced in a fault-tolerant logical volume. Action: If the replacement was intentional, allow the drive to rebuild.

  • Page 167: Drive (bay) X Upload Code Not Readable, Drive (bay) X Was Inadvertently Replaced

    Drive (Bay) X Upload Code Not Readable Description: An error occurred while ADU was trying to read the upload code information from this drive. Action: If multiple errors occur, the drive may need to be replaced. Drive (Bay) X Was Inadvertently Replaced Description: The physical drive was incorrectly replaced after another drive failed.

  • Page 168: Duplicate Write Memory Error, Fyi: Drive (bay) X Is Third-party Supplied

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Drive Time-Out Occurred on Physical Drive Bay X Description: ADU issued a command to a physical drive and the command was never acknowledged. Action: The drive or cable may be bad. Check the other error messages on the Diagnostics screen to determine resolution.

  • Page 169: Identify Logical Drive Data Did Not Match With Nvram, Insufficient Adapter Resources

    Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not match with the information stored in NVRAM. This can occur if new, previously configured drives have been placed in a system that has also been previously configured. Action: Run the server setup utility to configure the controller and NVRAM.

  • Page 170: Less Than 75% Of Batteries At Sufficient Voltage Battery Pack X Below Reference Voltage

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description: Battery pack on the array accelerator is below the required voltage levels. Action: Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours.

  • Page 171: Logical Drive X Status = Overheating

    Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) Description: A physical drive in this logical drive has failed. The logical drive is operational, but the loss of an additional drive causes permanent data loss. Action: Replace the failed drive as soon as possible. Logical Drive X Status = Loose Cable Detected...

  • Page 172: Logical Drive X Status = Recovering (rebuilding Data On A Replaced Drive)

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Logical Drive X Status = Recovering (rebuilding data on a replaced drive) Description: A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data.

  • Page 173: One Or More Drives Is Unable To Support Redundant Controller Operation

    No Configuration for Array Accelerator Board Description: The array accelerator board has not been configured. Action: If the array accelerator board is present, run ACU to configure the board. NVRAM Configuration Present, Controller not Detected Description: EISA NVRAM has a configuration for an array controller, but no board exists in this slot.

  • Page 174: Ris Copies Between Drives Do Not Match

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Other Controller Indicates Different Cache Size Description: The other controller in the redundant controller configuration has a different size array accelerator. Action: Be sure both controllers are using the same capacity array accelerator.

  • Page 175: Scsi Port X, Drive Id Y May Have A Loose Connection

    SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description: The monitor and performance threshold for this drive has been violated. Action: Check and resolve the threshold that has been violated. SCSI Port X, Drive ID Y is not Stamped for Monitoring Description: The drive has not been stamped with monitor and performance features.

  • Page 176: Scsi Port X, Drive Id Y Was Replaced On A Good Volume: (failure Message)

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description: The copies of RIS on the drive do not match. Action: Check for other errors. The drive may need to be replaced.

  • Page 177: Storage Enclosure On Scsi Bus X Indicated A Power Supply Failure

    Set Configuration Command Issued Description: The configuration of the array controller has been updated. The array accelerator board may remain disabled until it is reinitialized. Action: Run the server setup utility to reinitialize the array accelerator board. Soft Firmware Upgrade Required Description: ADU has determined that the controller is running firmware that has been soft upgraded by the Upgrade Utility.

  • Page 178: Storage Enclosure On Scsi Bus X Is Unsupported With Its Current Firmware Version

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: A power supply in the external storage unit has failed. Action: Replace the power supply. Storage Enclosure on SCSI Bus X Indicated an Overheated Condition..SOLUTION: Make sure all cooling fans are operating properly. Also be sure the operating environment of storage enclosure is within temperature specifications.

  • Page 179: Storage Enclosure On Scsi Bus X Indicated That The Fan Module Is Unplugged

    Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded..SOLUTION: this condition usually occurs on enclosures with multiple fans and one of those fans has failed. Replace any fans not operating properly. Description: One or more fans in the external storage unit have failed. Action: Replace the failed fans.

  • Page 180: Swapped Cables Or Configuration Error Detected. A Drive Rearrangement

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Description: You have exceeded the maximum number of drives supported for this controller, and the connected controller was not part of the original array configuration. Action: 1. Upgrade the firmware on this controller.

  • Page 181: Swapped Cables Or Configuration Error Detected. The Cables Appear To Be Interchanged

    Description: One or more physical drives were moved, causing a configuration that is not supported. Action: Move all drives to their original locations, and then refer to the server documentation for supported configurations. Swapped Cables or Configuration Error Detected. The Cables Appear To Be Interchanged...

  • Page 182

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X..was exceeded during logical volume addition. All logical volumes beyond X have been lost and cannot be recovered.

  • Page 183

    4. Repeat these steps with the other controller. If both controllers give POST messages in one slot but not the other, it is a system board problem. If one of the controllers gives POST messages and the other controller does not, replace the controller that is giving the POST messages.

  • Page 184

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn’t help, contact your COMPAQ service provider.

  • Page 185

    WARNING - Drive Write Cache is Enabled on X Description: Drive has its internal write cache enabled. The drive may be a third-party drive, or the operating parameters of the drive may have been altered. Condition can cause data corruption if power to the drive is interrupted. Action: Replace the drive with a supported drive or restore the operating parameter of the drive.

  • Page 186: Post Error Messages And Beep Codes, Wrong Accelerator

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Wrong Accelerator Description: This may mean that the board was replaced in the wrong slot or was placed in a system previously configured with another board type. Included with this message is a message indicating (1) the type of adapter sensed by ADU, and (2) the type of adapter last configured in EISA NVRAM.

  • Page 187: Table Of Contents

    the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Non-Numeric Messages or Beeps Only List of Messages: Advanced Memory Protection Mode: Online spare with... Advanced Memory Protection Mode: Online spare with... An Unexpected Shutdown occurred prior to this power-up Critical Error Occurred Prior to this Fan Solution Not Fully Redundant...189...

  • Page 188

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. WARNING: A Type 2 Header PCI Device Has Been Detected... Advanced Memory Protection Mode: Online spare with... Audible Beeps: None Possible Cause: Advanced ECC support is available.

  • Page 189: Fatal Dma Error

    Troubleshooting Critical Error Occurred Prior to this Power-Up Audible Beeps: None Possible Cause: A catastrophic system error, which caused the server to crash, has been logged. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated. Fan Solution Not Fully Redundant Audible Beeps: Possible Cause: The minimum number of required fans are installed, but some...

  • Page 190: Fatal Express Port Error, Fatal Global Protocol Error, Fatal Hub Link Error

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Fatal Express Port Error Audible Beeps: None Possible Cause: A PCI Express port has experienced a fatal error that caused an NMI. Action: Run Insight Diagnostics and replace failed PCI Express boards or reseat loose PCI Express boards.

  • Page 191: High Temperature Condition Detected By Processor X

    Troubleshooting FATAL ROM ERROR: The System ROM is not Properly Programmed. Audible Beeps: 1 long, 1 short Possible Cause: The System ROM is not properly programmed. Action: Replace the physical ROM part. High Temperature Condition detected by Processor x Audible Beeps: Possible Cause: Ambient temperature exceeds recommended levels, fan solution insufficient, or fans have failed.

  • Page 192: Internal Cpu Check - Processor, Invalid Password - System Halted, Invalid Password - System Restricted

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Internal CPU Check - Processor Audible Beeps: None Possible Cause: A processor has experienced an internal error. Action: Run Insight Diagnostics and replace any failed components as indicated, including processors and PPMs.

  • Page 193: Nmi - Undetermined Source, No Floppy Drive Present

    Troubleshooting NMI - Button Pressed! Audible Beeps: None Possible Cause: The NMI button was pressed, initiating a memory dump for crash dump analysis. Action: Reboot the server. NMI - Undetermined Source Audible Beeps: None Possible Cause: An NMI event has occurred. Action: Reboot the server.

  • Page 194: Parity Check 2 - System Dimm Memory, Power Fault Detected In Hot-plug Pci Slot X

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 2. Be sure no keys are depressed or stuck. 3. If the failure reoccurs, replace the keyboard. Parity Check 2 - System DIMM Memory Audible Beeps: None Possible Cause: An uncorrectable error memory event occurred in a memory DIMM.

  • Page 195: Redundant Rom Error: Backup Rom Invalid, Redundant Rom Error: Bootblock Invalid

    REDUNDANT ROM ERROR: Backup ROM Invalid. - ..run ROMPAQ to correct error condition. Audible Beeps: None Possible Cause: The backup system ROM is corrupted. The primary ROM is valid. Action: Run ROMPaq Utility to flash the system so that the primary and backup ROMs are valid.

  • Page 196: Temperature Violation Detected - System Shutting Down In X Seconds

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Temperature violation detected - system Shutting Down in x seconds Audible Beeps: 1 long, 1 short Possible Cause: The system has reached a cautionary temperature level and is shutting down in X seconds.

  • Page 197

    100 Series List of Messages: 101-I/O ROM Error ...197 102-System Board Failure ...197 102-System Board Failure, CMOS Test 102-System Board Failure, DMA Test 102-System Board Failure, Timer Test Failed 104-ASR Timer Failure ...199 162-System Options Not Set ...199 163-Time & Date Not Set...199 172-1-Configuration Non-volatile Memory 180-Log Reinitialized...

  • Page 198

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 102-System Board Failure, CMOS Test Failed. Audible Beeps: None Possible Cause: 8237 DMA controllers, 8254 timers, and similar devices. attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.

  • Page 199

    104-ASR Timer Failure Audible Beeps: None Possible Cause: System board failure. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated.

  • Page 200

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 172-1-Configuration Non-volatile Memory Invalid Audible Beeps: None Possible Cause: Nonvolatile configuration corrupted. Action: Run the server setup utility and correct the configuration. 180-Log Reinitialized Audible Beeps: None Possible Cause: The IML ("Integrated Management Log" on page 80) has been reinitialized due to corruption of the log.

  • Page 201

    Troubleshooting 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated. 203-Memory Address Error Audible Beeps: None Possible Cause: Memory failure detected. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 80) and replace failed components as indicated.

  • Page 202

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. Audible Beeps: 1 long, 1 short Possible Cause: Installed memory module is an unsupported size. Action: Install a memory module of a supported size.

  • Page 203

    Audible Beeps: 1 long, 1 short Possible Cause: Installed DIMMs in the same bank are of different sizes. Action: Install correctly matched DIMMs. 207-Invalid Memory Configuration - Unsupported DIMM in Bank x Audible Beeps: 1 long, 1 short Possible Cause: One of the DIMMs in bank X is of an unsupported type. Action: Install supported DIMMs to fill the bank.

  • Page 204

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 209-Online Spare Memory Configuration - No Valid Banks for Online Spare Audible Beeps: 1 long, 1 short Possible Cause: Two valid banks are not available to support an online spare memory configuration.

  • Page 205

    300 Series List of Messages: 301-Keyboard Error...205 301-Keyboard Error or Test Fixture Installed 303-Keyboard Controller Error 304-Keyboard or System Unit Error 301-Keyboard Error Audible Beeps: None Possible Cause: Keyboard failure occurred. Action: 1. Power down the server, and then reconnect the keyboard. 2.

  • Page 206

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 303-Keyboard Controller Error Audible Beeps: None Possible Cause: System board, keyboard, or mouse controller failure occurred. Action: 1. Be sure the keyboard and mouse are connected. attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support before proceeding.

  • Page 207

    40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal ports are assigned to parallel port X. Action: Run the server setup utility and correct the configuration. 404-Parallel Port Address Conflict Detected..A hardware conflict in your system is keeping some system components from working correctly.

  • Page 208

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 601-Diskette Controller Error Audible Beeps: None Possible Cause: Diskette controller circuitry failure occurred. Action: 1. Be sure the diskette drive cables are connected. 2. Replace the diskette drive, the cable, or both.

  • Page 209

    611-Primary Floppy Port Address Assignment Conflict Audible Beeps: 2 short Possible Cause: A hardware conflict in the system is preventing the diskette drive from operating properly. Action: 1. Run the server setup utility to configure the diskette drive port address and manually resolve the conflict.

  • Page 210

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1151-Com Port 1 Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and internal serial ports are assigned to COM X. Action: Run the server setup utility and correct the configuration.

  • Page 211

    Audible Beeps: None Possible Cause: Real-time clock system battery has lost power. The system will lose its configuration every time AC power is removed (when the system is unplugged from AC power source) and this message displays again if a battery failure has occurred.

  • Page 212

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Audible Beeps: None Possible Cause: Required fan not spinning. Action: Replace the failed fan to provide redundancy, if applicable. 1611-Fan Failure Detected Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning.

  • Page 213

    1611-Fan x Failure Detected (Fan Zone I/O) Audible Beeps: 2 short Possible Cause: Required fan not installed or spinning. Action: 1. Check the fans to be sure they are working. 2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.

  • Page 214

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1611- Power Supply Zone Fan Assembly Failure Detected. Either..the Assembly is not installed or multiple fans have failed. Audible Beeps: None Possible Cause: Required fans are missing or not spinning.

  • Page 215

    1611-Redundant Fan Failure (Fan Zone System) Audible Beeps: None Possible Cause: A redundant fan is not spinning. Action: Replace the failed fan. 1612-Primary Power Supply Failure Audible Beeps: 2 short Possible Cause: Primary power supply has failed. Action: Replace power supply. 1615-Power Supply Configuration Error Audible Beeps: None Possible Cause: The server configuration requires an additional power supply.

  • Page 216: Event List Error Messages

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None Possible Cause: The power supply has failed, or it is installed but not connected to the system board or AC power source.

  • Page 217

    System Fan Failure (Fan X, Location) System Fans Not Redundant...220 System Overheating (Zone X, Location)...221 System Power Supplies Not Redundant System Power Supply Failure (Power Supply Unrecoverable Host Bus Data Parity Error... Uncorrectable Memory Error (Slot X, Memory Module Y)... Introduction to Event List Error Messages This section contains event list error messages recorded in the IML ("Integrated Management Log"...

  • Page 218

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide A CPU Power Module (System Board, Socket X)..A CPU Power Module (Slot X, Socket Y) Failed Event Type: Power module failure Action: Replace the power module. In the case of an embedded power module, replace the system board.

  • Page 219

    Event Type: System lockup Action: Refer to the operating system documentation. Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)..Corrected Memory Error Threshold Passed (System Memory) Corrected Memory Error Threshold Passed (Memory Module Unknown) Event Type: Correctable error threshold exceeded Action: Continue normal operation, and then replace the memory module during the next scheduled maintenance to ensure reliable operation.

  • Page 220

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Processor Uncorrectable Internal Error (Slot X, Socket Y) Event Type: Uncorrectable error Action: Replace the processor. Real-Time Clock Battery Failing Event Type: System configuration battery low Action: Replace the system configuration battery.

  • Page 221

    System Overheating (Zone X, Location) Event Type: Overheating condition Action: Check fans. System Power Supplies Not Redundant Event Type: Power supply not redundant Action: Add a power supply or replace the failed power supply. System Power Supply Failure (Power Supply X) Event Type: Power supply failure Action: Replace the power supply.

  • Page 223: Electrostatic Discharge, Preventing Electrostatic Discharge

    Electrostatic Discharge In This Section Preventing Electrostatic Discharge...223 Grounding Methods to Prevent Electrostatic Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.

  • Page 224: Grounding Methods To Prevent Electrostatic Discharge

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.

  • Page 225: Regulatory Compliance Notices, Regulatory Compliance Identification Numbers

    Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers Federal Communications Commission Notice Declaration of Conformity for Products Marked with the FCC Logo, United States Only Modifications...228 Cables ...228 Mouse Compliance Statement ...228 Canadian Notice (Avis Canadien) European Union Notice ...229 Japanese Notice ...230...

  • Page 226: Federal Communications Commission Notice, Fcc Rating Label, Class A Equipment

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.

  • Page 227: Class B Equipment

    Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 228: Modifications, Cables, Mouse Compliance Statement, Canadian Notice (avis Canadien)

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications...

  • Page 229: European Union Notice

    Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B Equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

  • Page 230: Japanese Notice, Bsmi Notice, Korean Notices

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Japanese Notice BSMI Notice Korean Notices Class A Equipment...

  • Page 231: Laser Compliance

    Class B Equipment Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1.

  • Page 232: Battery Replacement Notice

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide • Do not try to open the module enclosure. There are no user- serviceable components inside. • Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.

  • Page 233: Server Specifications, Environmental Specifications

    Server Specifications In This Section Environmental Specifications...233 Server Specifications ...233 Environmental Specifications Temperature range Operating Shipping Maximum wet bulb temperature NOTE: All temperature ratings shown are for sea level. An altitude derating of 1 C per 300 m (1.8 F per 1,000 ft) to 3048 m (10,000 ft) is applicable.

  • Page 234

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Weight (maximum) Weight (no drives installed) Input requirements Rated input voltage Rated input frequency Rated input current Rated input power BTUs per hour Power supply output Rated steady-state power 16.78 kg (37 lb) 12.47 kg (27.5 lb)

  • Page 235: Technical Support, Related Documents, Hp Contact Information

    Technical Support In This Section Related Documents...235 HP Contact Information...235 Related Documents For related documentation, refer to the Documentation CD. HP Contact Information For the name of the nearest HP authorized reseller: In the United States, call 1-800-345-1518. In Canada, call 1-800-263-5868. In other locations, refer to the HP website (http://www.hp.com).

  • Page 237: Acronyms And Abbreviations

    Acronyms and Abbreviations ABEND abnormal end Array Configuration Utility Automatic Server Recovery BBWC battery-backed write cache double data rate Driver Update Extended Feature Supplement International Electrotechnical Commission...

  • Page 238

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Integrated Lights-Out Integrated Management Log initial program load interrupt request multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays...

  • Page 239

    Acronyms and Abbreviations PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self-Test Processor Power Module ProLiant Support Pack preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SATA serial advanced technology attachment...

  • Page 240

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SCSI small computer system interface SDRAM synchronous dynamic RAM Systems Insight Manager SIMM single inline memory module system power module Support Software Diskette TMRA recommended ambient operating temperature unit identification...

  • Page 241

    Acronyms and Abbreviations VHDCI very high density cable interconnect Wake-on LAN...

  • Page 243: Index

    Index 120PCI.HAM 137 AC power supply 54 access panel 28 ACPI support 137 ACU (Array Configuration Utility) 70, 237 additional information 235 ADU Error Messages 153 Altiris Deployment Solution 71 Altiris eXpress Deployment Server 71 Array Configuration Utility (ACU) 70 ASR (Automatic Server Recovery) 72, 237 ASR-2 (Automatic Server Recovery-2) 72 audio 128...

  • Page 244

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide event list error messages 216 expansion slots 10 extending server from rack 26 external health LED 7, 8 factory-installed operating systems 136 fan connectors 12 fan LED 19, 23 fans 23, 118...

  • Page 245

    Microsoft operating systems 147 modems 129 mouse 128 mouse compliance statement 228 mouse connector 10 network connector LEDs 11 network controllers 133 new hardware 108 NIC (network interface controller) 136, 238 NIC connectors 10 NIC LEDs 7, 8 NMI switch 14 Novell NetWare 136, 137, 149 NVRAM, configuring 173 Online ROM Flash Component Utility 73...

  • Page 246

    HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide safety considerations 36, 85 SATA connectors 12 SATA drives 18 SCO 150 SCSI connectors 12 SCSI IDs 18, 49 SCSI termination 108 sense error codes 113 serial connector 10 serial number 71...

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