IMPORTANT: Before cleaning, make sure all controls are off and the cooktop is cool. Always follow label instructions on cleaning
Soap, water and a soft cloth or sponge are suggested first unless otherwise noted.
To avoid damage, do not use steel wool, abrasive powder
cleansers, chlorine bleach, rust remover or ammonia.
Always wipe with a clean, wet cloth or sponge and dry thoroughly
to avoid streaking and staining.
Cooktop Cleaner (Part Number W10355051B) is
recommended for regular use to help avoid scratches, pitting and
abrasions, and to condition the cooktop. It may be ordered as an
accessory. See "Assistance or Service" section to order.
A Cooktop Scraper is also recommended for stubborn soils, and
can be ordered as an accessory. See "Assistance or Service"
section to order. The Cooktop Scraper uses razor blades. Store
razor blades out of the reach of children.
Light to Moderate Soil
Paper towels or clean damp sponge.
Cooktop Cleaner and clean damp paper towel:
Clean as soon as cooktop has cooled down. Rub creme into
surface with a damp paper towel or soft cloth. Continue
rubbing until white film disappears.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
Is the cooktop wired properly? See the Installation
Instructions for more information.
Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
Cooktop will not operate
Is the cooktop control set correctly? Touch the display area
on the control panel to select a cooking surface before
selecting a function.
Is the "Control Lock" Cooktop Lockout set? See "Control
Has the cooktop turned off by itself? The power off key
was unintentionally touched. Press power key again. Reset
Excessive heat around cookware on cooktop
Is the cookware the proper size? Use cookware about the
same size as the surface cooking area. Cookware should not
extend more than ½" (1.3 cm) outside the cooking area.
Sugary Spills (jellies, candy, syrup)
Heavy Soil, Dark Streaks, Specks and Discoloration
Tiny Scratches and Abrasions
Clean while the cooktop is still warm. You may want to wear
oven mitts while cleaning the cooktop.
Cooktop Cleaner or nonabrasive cleanser:
Rub product into soil with a damp paper towel or soft cloth.
Continue rubbing until white film disappears.
Cooktop Cleaner and Cooktop Scraper:
Rub creme into soil with damp paper towel. Hold scraper as
flat as possible on surface and then scrape. Repeat for
stubborn spots. Polish entire cooktop with creme and paper
Rub creme into surface with a damp paper towel or soft
cloth. Continue rubbing until white film disappears. Scratches
and abrasions do not affect cooking performance and after
many cleanings become less noticeable.
Cooktop cooking results not what expected
Is the proper cookware being used? See "Cookware"
Is the cooktop control set to the proper heat level? See
"Cooktop Controls" section.
Is the cooktop level? Level the cooktop. See the Installation
Display shows messages
Is the display flashing when you place a saucepan on an
induction surface cooking area? Check that the saucepan
is electromagnetic. Check that the diameter of the saucepan
is large enough. Center the saucepan on the surface cooking
area. Allow the saucepan to cool down in the event that it has
become hot when used. Switch the surface cooking area off,
then on again. If the display still does not light up, turn power
off at the circuit breaker. Wait 20 seconds and turn power
Is the Performance Boost function display flashing and
switching off? The Performance Boost function operates the
surface cooking area with the most power. During long
cooking times, it is possible that the function will switch the
surface cooking area off to keep the cooktop from
overheating. You can continue to use the cooktop if the
display is not flashing.