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QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy to buy, easy
to use support packages that help you make the most of your hardware and software investments. They let you choose the support
levels that meet your business requirements. They help you contain total cost of ownership.
HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade or extend your warranty.
For most HP products, including the AiO600, post-warranty HP Care Pack Services are available when your original warranty has
expired.
Why purchase an HP
Your standard warranty protects against product defects during normal working hours. HP Care Pack
Care Pack service?
Services help you extend this protection to more coverage hours and more days per week. This can
increase uptime which can improve your productivity and profitability. These convenient service
packages:
Protect your investment in HP products
Provide consistent, predictable levels of support across your entire department or business
Ease budget planning with fixed-cost support that includes parts and labor
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Deliver prompt, measurable results
Are available whenever and wherever you do business
HP Care Pack availability may vary by country and product.
The breadth, depth, and quality of HP hardware and software support services can help you improve
the performance of your IT support processes and resolve the complex software and hardware problems
that tax user productivity. HP Care Pack services help you increase IT environment stability, efficiency,
and agility from the desktop to the data center, and improve the productivity of your employees.
HP offers an optional migration service to assist the customer in moving to the newest product release.
This may be in the form of a defined kit and service, or may alternatively be performed on a time &
material basis.
HP Services allows the customer to leverage HP's experience in selecting and configuring the most
widely used security features, and provides an environment that is immediately more available due to
increased change control and significantly improved data security.
For more information on these and other service options, please contact any of our worldwide sales
offices or visit our web site at:
Warranty and Services
HP basic Software warranty provides that the Software media will be free of physical defects for a
Included with the
period of ninety (90) days from delivery. In addition to this basic Software warranty HP also includes, as
Product
part of the product, a 1 year, Software Support Carepack that provides phone in support for 9hrs/day,
5 days/week for all the bundled software including the WSS2003 R2 operating system including the
iSCSI functionality, the Data Protector Express software, and the enhanced All-in-One Storage Manager
(ASM) GUI. This AiO600 product support can be uplifted to 24x7 for up to 5 years.
The HP AiO600 comes with a 3-3-3 hardware warranty (3 years parts exchange, 3 years labor, and 3
years on-site, next business day response) for product hardware.
DA - 12786
HP StorageWorks 600 All-in-One Storage System
http://www.hp.com/hps/support
Worldwide QuickSpecs — Version 3 — 9.12.2007
(AiO600)
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