Service And Support, Hp Care Pack, And Warranty Information - HP StorageWorks AF204A Overview

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Service and Support, HP Care Pack, and Warranty Information

Warranty Warranty Warranty Warranty
Warranty Upgrade Warranty Upgrade Warranty Upgrade Warranty Upgrade
Options Options Options Options
HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific HP Care Pack Information
HP Care Pack Information HP Care Pack Information
Software Product Services Standalone telephone support Software Product Services Software Product Services Software Product Services
Hardware Product Hardware Product Hardware Product Hardware Product
Services Services Services Services
Support Services Support Services Support Services Support Services
The warranty for this product consists of 1-year parts exchange.
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 13 hours x 5 days to 24 hours x 7 days
Duration – Select duration of coverage for a period of 1 or 3 years
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user customer).
Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional HP Care Pack (hardware & software) information, as well as orderable part numbers,
please refer to the URL http://www.hp.com/hps/carepack/.
Rights to a new license
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information, please refer to the URL listed below:
http://www.hp.com/hps/hardware/.
HP Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers
and service providers and 9x5 hardware technical phone support during the warranty period. In
addition, available service offerings include a full range of optional packaged hardware and software
services:
Installation and start up
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
DA - 11841 North America — Version 6 — June 27, 2005
HP StorageWorks 1/8 Tape Autoloader Family HP StorageWorks 1/8 Tape Autoloader Family HP StorageWorks 1/8 Tape Autoloader Family HP StorageWorks 1/8 Tape Autoloader Family
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