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QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Warranty
HP StoreAll Storage comes with a standard 3-3-3 warranty (3 years parts exchange, 3 years labor and 3 years onsite, next business
day response). Software media is warranted to be free of physical defect for a period of 90 days from delivery.
Services Included with the
Product
Service and Support
Optimized Care- delivers
best performance and
stability through
deployment and proactive
management practices
Standard Care-maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
One year of HP Software Support, standard 9x5 business hours (software advisory and remedial software
telephone support, new version license rights, and media and documentation distribution service).
Technology Services for increased uptime, productivity and ROI
TRUST HP storage technology experts for every level of service and support. Our integrated portfolio of
Services for storage help customers reduce costs, optimize data, streamline storage management, and
improve backup and recovery. Capitalizing on HP Storage Systems' capabilities requires a service partner
who understands your increasingly complex environment. Team with the people who know HP
infrastructure hardware and software best-the experienced professionals at HP Services.
Protect your business beyond warranty
Warranty protects against manufacturer defects, however warranty uplifts, such as HP Care Pack Services
protect the business-by reducing downtime risks and providing operational consistency for mission-
critical and standard business computing.
What HP Storage Technology Services can do for you
HP Storage Technology Services can help you design, deploy, test, integrate, support, and manage IT and
infrastructure solutions. HP storage lifecycle support services offer a full spectrum of customer care-from
technology support to complex migrations to complete managed services.
Choose the right level of support, deployment and integration services
HP support recommendations are designed to help you enhance technology operations and lower risk-and
make it easier for you to seek the right balance between affordability and service-level commitments.
Depending on your individual support needs, choose from three levels of care that cover the entire
lifecycle to better address your needs-Optimized Care, Standard Care, and Basic Care. If none of our
support recommendations meet your needs, we can tailor a service solution for your unique support
requirements. Only HP brings together deep expertise, proactive and business critical support and a strong
partner network-plus, a full set of infrastructure services designed to power a Converged Infrastructure.
HP Critical Advantage -An end-to-end infrastructure support solution (server, OS/hypervisor, storage,
and network) for business critical applications running on virtualized/x86 infrastructures
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-1772ENW.pdf
Plus, 20 credits per year, select from an extensive menu of consultancy and technical services, such as
onsite firmware upgrades, health checks, assessments, and education.
HP Proactive 24 Service- This is the right choice for environments where some downtime is acceptable.
HP helps manage your IT environment for improved performance, stability, and availability. Your incidents
are addressed 24x7, with a maximum 4-hour onsite response 365 days a year.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9842EN.pdf
Plus, 10 credits per year, select from an extensive menu of consultancy and technical services, such as
DA - 13467 North America — Version 20 — December 9, 2013
HP StoreAll 9000 Storage
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