Service And Support, Hp Care Pack, And Warranty Information - HP SCSI Ultra320 Overview

Hard drive option kits (servers)

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Service and Support, HP Care Pack, and Warranty Information

Support Services

Care Pack services provide a range of life cycle support options that let you choose the service levels that

meet your business requirements, from basic to mission-critical.

A full range of HP Care Pack hardware and software services are available including:

Installation and start up

Education courses

Extended onsite hardware coverage hours from same business day 13 ours, 5 day to 24 hours, 7

days call window with options including 4-hour response or 6-hour Call-To-Repair.

Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials, and

VMWare-based IT solutions helping to deliver high level of application availability. Response times

ranging from 30 minutes for critical problems to 2 hours.

System Management, Performance Services and Mission Critical Support Solution

NOTE:

NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or

resellers or visit our worldwide Web site on the internet at:

NOTE:

NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us

NOTE:

at:

http://www.hp.com/hps

NOTE: Additional information regarding worldwide limited warranty and technical support is available

NOTE:

at:

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

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HP SCSI Ultra320 Hard Drive Option Kits (Servers)

Worldwide — Version 9 — May 16, 2005

http://www.hp.com/hps/carepack

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