Service And Support, Hp Care Pack And Warranty Information - HP StorageWorks SSL1016 Quickspecs

QuickSpecs

Service and Support, HP Care Pack and Warranty Information

Warranty Warranty Warranty Warranty
Warranty Upgrade Warranty Upgrade Warranty Upgrade Warranty Upgrade
Options Options Options Options
HP Care Pack Information HP Care Pack Information
HP Care Pack Information HP Care Pack Information
Software Product Services Software Product Services Standalone telephone support Software Product Services Software Product Services
Hardware Product Hardware Product Hardware Product Hardware Product
Services Services Services Services
Support Services Support Services Support Services Support Services
Components Components Components Components
The warranty for this product consists of 1-year parts exchange.
Response - Upgrade on-site response from next business day to same day 4 hours
Coverage - Extend hours of coverage from 13 hours x 5 days to 24 hours x 7 days
Duration - Select duration of coverage for a period of 1 or 3 years
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage
HP Care Pack is not available for less than the product's warranty duration
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required
HP Care Pack services are prepaid
For additional HP Care Pack (hardware and software) information, as well as orderable part
numbers, please refer to the URL listed below:
http://www.hp.com/hps/carepack/
Media and documentation updates
Installation services
On-site maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
For additional hardware installation and maintenance information, please refer to the URL listed below:
http://www.hp.com/hps/hardware/
HP Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers
and service providers and 9x5 hardware technical phone support during the warranty period. In
addition, available service offerings include a full range of optional packaged hardware and software
services:
Installation and start up
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
The following brick level options/components do not have individual HP Care Pack Services. These items
will be included in product HP Care Pack Services into which they are installed.
Disk Drives Tape Drives
Bus Converters Backplane RAID
Controllers
DA - 11839 North America — Version 13 — September 16, 2005
HP StorageWorks SSL1016 Tape Autoloader HP StorageWorks SSL1016 Tape Autoloader HP StorageWorks SSL1016 Tape Autoloader HP StorageWorks SSL1016 Tape Autoloader
CD/DVD ROM SCSI Hubs in SBBs
Power Supplies Cabling
Adapters
Fans
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