Service And Support, Hp Care Pack And Warranty Information - HP MSL2024 Quickspecs

QuickSpecs

Service and Support, HP Care Pack and Warranty Information

Warranty
For increased uptime, productivity and ROI -HP Care Pack packaged services for Storage
These days, you need to get the most out of your storage investment-you can't afford not to. When you buy HP storage products and
solutions, it's also a good time to think about what levels of service and support you may need. To help take the worry out of
deploying, designing, maintaining, and managing your environment, we've designed a portfolio of service options that are as: flexible,
reliable and scalable as your storage. Unlike storage-only vendors, we take a holistic approach to your entire environment, bridging
storage, servers, blades, software and network infrastructures with our HP Care Pack packaged services for Storage.
Protect your business beyond the warranty
When it comes to robustness and reliability, standard warranties on today's computing equipment have matured just as the
technologies have matured. Good news on some fronts-but also a source of potential problems and subsequent consequences that
come from depending on standard warranties alone. Standard warranty protects against product defects and some causes of
downtime- but not the business. By using a standard approach to warranty uplifts, such as HP Care Pack Services, you can reduce
downtime risks and be more certain of operational consistency for both mission-critical and standard business computing. Simply put,
HP Care Pack Services normalize the warranty of combined products - helping you proactively guard against unplanned downtime.
Extending warranties with HP Care Pack Services
For cost-effective upgrading or extending your standard warranty, HP Care Pack Services offer a suite of standard reactive hardware
and software support services that are sold separately, or combined as with our Support Plus and Support Plus 24 services. The
portfolio also provides a combination of proactive and reactive services, such as Proactive 24 Service and Critical Service. In addition,
with HP Proactive Select we offer an innovative approach to service delivery that gives you the flexibility to acquire the specific
proactive services you need today, then add services as your needs evolve. HP Proactive Select offers a broad set of technical or per-
event type service options - including server, storage, and network, SAN device, and software, environment, installation and education
services. Services that you can mix and match depending on your specific requirements, from preliminary planning and equipment
delivery to installation, configuration, integration, and testing, through every level of ongoing support. Our HP Care Pack packaged
services for Storage assures help when you need it most. And for many products, post-warranty HP Care Pack Services are available
when your original warranty has expired.
HP Storage Services: Offering reliability, flexibility and value-just like your storage
HP Storage Services offers a full spectrum of customer care, from technology support to complex migrations to complete completely
MSL2024: The warranty for this product consists of 1-year parts exchange, next business day
MSL4048: The warranty for this product consists of 1-year parts exchange, next business day
MSL8048: The warranty for this product consists of 1-year onsite, next business day.
MSL8096: The warranty for this product consists of 1-year onsite, next business day.
NOTE: The HP MSL Tape Libraries warranty includes support for Customer Self Repair (CSR). The tape
library cartridges, terminators, external cables, drives, magazines, controller board and power supplies
are mandatory customer self repair parts. This means both the removal and replacement of the above
parts are designed for easy replacement; the on-site warranty does not extend to these parts. However,
customers may request HP Services to replace these replaceable units (RUs) for an additional charge. Also,
customers who purchase an HP Support Agreement have the option to perform CSR or receive onsite
support.
Please refer to HP's Limited Warranty Statement for further details:
http://h18006.www1.hp.com/storage/warranty.html
DA - 13258 Worldwide — Version 39 — December 2, 2013
HP StoreEver MSL2024 and MSL4048 Tape Libraries
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