HP StorageWorks AiO600 Quickspecs page 9

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Available HP Care Pack Extend your product warranty with a choice of cost-saving support packages.
Services
HP Care Pack Services are sold by HP and HP authorized enterprise and commercial resellers. Services
for customers purchasing via direct and enterprise resellers are quoted using HP order configuration
tools.
HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional information on Product Services and HP Care Pack, as well as orderable part numbers,
please refer to the URL: http://www.hp.com/hps/carepack/.
If you have specific questions about availability or how to obtain services contact your local HP
representative. Contact information for your local area can be found at:
http://www.hp.com/services.
Installation Services The Installation service deployment activities follow the AiO Quick Start Poster and include:
Unpacking the product, performing initial inspection, rack mounting if required, and setting up
product hardware and power connectivity and connecting customer provided cables
Working with the customer to determine if access to the AiO will be DHCP or networking
Configuring the AiO by running the Rapid Startup Wizard which sets such things as date, time,
user name and password, setting up integrated Lights Out (iLO) and simple network management
protocol (SNMP).
The AiO "Create a Shared Folder" Wizard is run to configure the AiO to share files, and access
is confirmed.
Finally, a product orientation of less than 10 minutes provides a brief overview of how the product was
set up, as well as how to find information within the product documentation.
Support Plus 24 HP Support Plus 24 provides all the benefits of the regular Support Plus Care Pack, but HP Services
CarePack engineers are available to work with your IT team to deliver onsite hardware support and over-the-phone
software support around-the-clock 365 days per year.
Three years of HP Support Plus 24 x 7
Improve coverage hours from 9x5 to 24x7
Improve HW response time from warranty of next business day to 4hrs same day
Extend coverage from 1 year to 3 years
Includes both AiO hardware and software
Improve the productivity of system managers and operators
Improve system performance and reduce downtime due to software defects
Expedite problem resolution through expert-level technical resources
Enjoy consistent service coverage across geographically dispersed sites
Access to patches for HP and selected third-party software and firmware
In short you enjoy all the benefits of HP Support Plus at any time or on any day you may need them.
Choose Support Plus 24 when you not only need all of the benefits of Support Plus, but also require
responsive hardware and software services available anytime.
DA - 12786
HP StorageWorks 600 All-in-One Storage System
Worldwide QuickSpecs — Version 3 — 9.12.2007
(AiO600)
Page 9