Service And Support, Hp Care Pack And Warranty Information - HP StorageWorks DLT 80 Quickspecs

QuickSpecs

Service and Support, HP Care Pack and Warranty Information

Warranty Warranty Warranty Warranty
Warranty Upgrade Warranty Upgrade
Warranty Upgrade Warranty Upgrade
Options Options Options Options
HP Care Pack Information HP Care Pack Information HP Care Pack Information HP Care Pack Information HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of
Software Product Services Software Product Services Software Product Services Software Product Services
Hardware Product Services Hardware Product Services Hardware Product Services Hardware Product Services
Support Services Support Services Support Services Support Services
Components Components Components Components
The warranty for this product consists of 3 years parts, 0 year labour, 0 year on-site.
Response – Upgrade on-site response from next business day to same day 4-hours
Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
coverage
HP Care Pack is not available for less than the product's warranty duration
HP Care Pack is available for sale anytime during the warranty period for most products, but the commencement
date will be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be
required
HP Care Pack services are prepaid
For additional HP Care Pack (hardware & software) information, as well as orderable part numbers, please refer to
one of the URL's listed below:
English: English: English: English: http://www.compaq.ca/English/productinfo/storage/storageworks.htm
French: French: French: French: http://www.compaq.ca/Francais/Produits/stockage/Storageworksf.htm
Stand-alone telephone support
Rights to a new license
Media and documentation updates
Installation services
On-site Maintenance (includes warranty support)
Response time upgrades during the warranty period
Post-warranty coverage
RAID setup and performance consulting via statement of work
For additional hardware installation and maintenance information please refer to the URLs listed below:
English: English: English: English: http://www.compaq.ca/English/service/cusserv/carepaq/carepaq.htm
French: French: French: French: http://www.compaq.ca/Francais/service/ccs/carepaqf/carepaqf.htm
HP Services provides a three-year, limited warranty, fully supported by a worldwide network of resellers and service providers
and 9x5 hardware technical phone support during the warranty period. In addition, available service offerings include a full
range of optional packaged hardware and software services:
Installation and start up
Extended coverage hours and enhanced response times
System management and performance services
Availability and recovery services
The following brick level options/components do not have individual HP Care Pack Services. These items will be included
in product HP Care Pack Services into which they are installed.
Disk Drives Tape Drives
Bus Converters Backplane RAID
Controllers
DA - 10658
HP StorageWorks DLT 80 Tape Drive HP StorageWorks DLT 80 Tape Drive HP StorageWorks DLT 80 Tape Drive HP StorageWorks DLT 80 Tape Drive
CD/DVD ROM
Power Supplies
Canada — Version 20 — November 17, 2003
SCSI Hubs in SBBs Adapters
Cabling Fans
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