Digimerge DHU500 SERIES Installation Manual page 54

Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be easily corrected. The following
describes the most common problems and solutions. Please refer to the following before calling
your DVR dealer
Problem:
DVR Unit is not receiving power, or is not powering up
Check:
• Confirm that all cables are connected correctly
• Confirm that the ON/OFF (I/O) switch on the rear of the unit (beside the power cable connection)
is ON (in the I position)
• Confirm that there is power at the outlet:
• If the unit is connected through a power bar or surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
Problem:
DVR is not responding when any of the buttons are pushed.
Check:
• Turn the master power switch OFF using the (I/O) switch on the rear of the unit (beside the
power cable connection):
• The unit will make an audible alert when powered back on
Problem:
There is no picture appearing on a Channel / Camera is not displaying
Check:
• Check the camera video cable and connections - Disconnect and reconnect the cable at the
DVR and at the Camera
• Try moving the camera to another channel or use another cable
• Check if the Camera is in COVERT mode.
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Connecting the power cable to another outlet
Test the outlet with another plugged device (such as an electric calculator or
phone charger)
Press the (I/O) switch to the OFF position (O)
Wait for 1 minute - all LED light indicators on the front of the unit will be off
Press the (I/O) switch to the ON position (I)
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2006 Digimerge Technologies Inc.